Warranty; Limited Warranty; To Obtain Parts And Service; Return Authorization - Stryker InTouch FL27 Wartungshandbuch

Warranty

LIMITED WARRANTY

Stryker Medical Division, a division of Stryker Corporation, warrants to the original purchaser the InTouch® Critical
Care Bed, Model FL27 (2151/2152, 2153/2154, 2155/2156) be free from defects in material and workmanship for a
period of one (1) year after date of delivery . Stryker's obligation under this warranty is expressly limited to supplying
replacement parts and labor for, or replacing, at its option, any product which is, in the sole discretion of Stryker, found
to be defective . If requested by Stryker, products or parts for which a warranty claim is made shall be returned prepaid
to the factory . Any improper use or any alteration or repair by others in such manner as in Stryker's judgment affects
the product materially and adversely shall void this warranty . Any repair of Stryker products using parts not provided
or authorized by Stryker shall void this warranty . No employee or representative of Stryker is authorized to change this
warranty in any way .
Stryker Medical Bed products are designed for a 10 year expected service life under normal use, conditions, and with
appropriate periodic maintenance as described in the maintenance manual for each device . Stryker warrants to the
original purchaser that the welds on its Bed products will be free from structural defects for the expected 10 year life
of the Bed product as long as the original purchaser owns the product .
This statement constitutes Stryker's entire warranty with respect to the aforesaid equipment . Stryker makes no
other warranty or representation, either expressed or implied, except as set forth herein. There is no warranty
of merchantability and there are no warranties of fitness for any particular purpose. In no event shall Stryker be
liable here under for incidental or consequential damages arising from or in any manner related to sales or use of
any such equipment.

TO OBTAIN PARTS AND SERVICE

Stryker products are supported by a nationwide network of dedicated Stryker Field Service Representatives . These
representatives are factory trained, available locally, and carry a substantial spare parts inventory to minimize repair
time . Simply call your local representative, or call Stryker Customer Service USA at 1-800-327-0770, option 2, Canada
1-888-233-6888 .

RETURN AUTHORIZATION

Merchandise cannot be returned without approval from the Stryker Customer Service Department . An authorization
number will be provided which must be printed on the returned merchandise . Stryker reserves the right to charge
Special, modified, or discontinued, items not subject to return.
shipping and restocking fees on returned items .

DAMAGED MERCHANDISE

ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifteen (15) days of
receipt of merchandise . Do not accept damaged shipments unless such damage is noted on the delivery receipt at
the time of receipt. Upon prompt notification, Stryker will file a freight claim with the appropriate carrier for damages
incurred . Claim will be limited in amount to the actual replacement cost . In the event that this information is not
received by Stryker within the fifteen (15) day period following the delivery of the merchandise, or the damage was not
noted on the delivery receipt at the time of receipt, the customer will be responsible for payment of the original invoice
in full . Claims for any short shipment must be made within thirty (30) days of invoice .
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