HP CM8060 Color MFP Kundendienst Handbuch Seite 1503

C7.0B10: Black ink supply is empty
Initial Steps
1. Check the supply status screen for the appropriate ink cartridge and look for the ink level indicator.
Check for any error message or code
1. Replace the suspected empty ink cartridge with a new ink cartridge.
Is a message prompting you to replace the ink cartridge displayed on the control panel?
No Yes
Check the cartridge brand
1. Verify that the ink cartridge is an HP ink cartridge.
1 Is the ink cartridge an HP ink cartridge?
1 No Yes
Check for contamination
1. Check for any moisture, ink, or PEG on the ink cartridge connector and surrounding area.
2. Check for any ink off of the wire harness between the ISS PCA (A8) and the ink cartridge connectors.
1 2 Is there moisture, ink, or PEG on the cartridge connector?
1 2 No
1 2 3
Check the connector pins
1. Remove the suspected ink cartridge and check for bent pins on the ink cartridge connector.
1 2 Are the pins bent on the ink cartridge connector?
1 2 No
1 2 3
„Final activities" auf Seite 24
1 2
Check the administrative settings
1. Verify that the "Empty Override" setting is on for non-HP ink.
1 By default, printing will not occur if the supply is non-HP ink. Original HP ink is needed to maintain pen nozzle health.
„Final activities" auf Seite 24
DEWW
Yes
Clean the contamination as needed
1. If the problem continues, replace the ink cartridge connector.
Yes
Repair the pins on the ink cartridge connector
1. Remove the ink cartridge connector and try reforming the pins. If the problem continues, replace the ink
cartridge connector.
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