Error Messages - Ultradent Gemini EVO 810 Bedienungsanleitung

SERVICE AND TROUBLESHOOTING
TROUBLESHOOTING GUIDE
Why is my laser not connecting to Wi-Fi?
CAUSE: 1. The unit has never been connected to a wireless network before.
2. The password my local network changed and I can't connect to the Wi-Fi.
3. I am not able to find my network while connecting to the Wi-Fi via the App.
SOLUTION: 1. Download the Gemini EVO laser mobile app and follow the instructions to
make the Wi-Fi connection between your local network and your Gemini EVO
device.
2. Under the Gemini EVO App, select "Add a Device" and follow the instructions.
This will enable you to connect with your current network again with a new
password.
3. Contact your network administrator to make sure your local network is
broadcasting the Wi-Fi name. Sometimes for security purposes this feature is
enabled, preventing outside users to see your local network.
The display is dim or not illuminated?
CAUSE: 1. My unit display is barely visible but I can see some of the icons on the top
part of the display.
2. Blank display: The unit lost power.
3. Only part of my display is visible.
SOLUTION: 1. It is likely your unit went into sleep mode. Simply touch anywhere on the
Guided Touch Interface to wake up your Gemini Evo laser.
2. Power the unit on. The unit may have lost power due to low battery in which
case the AC power supply should be plugged in.
3. The unit needs to be sent back to the manufacturer for repair. Contact your
distributor representative for return instructions.

ERROR MESSAGES

Software Update Error
The GEMINI EVO 810+980 Soft Tissue Laser is designed to perform periodic software updates. If during an update Internet connection is lost or unstable, the update may fail. The 'UF'
error message shows on the display and user can restart laser unit to re-establish connectivity and resume the update.
Overheating
The Gemini EVO 810+980 soft tissue laser is designed to perform surgical procedures at a specific temperature. High power and long procedures may cause the Laser Unit to heat up to
the temperature threshold.
Please wait a few minutes for the temperature to decrease before resuming normal operations.
Activation Pedal Disconnected
The Gemini EVO 810+980 soft tissue laser is equipped with a long range Bluetooth chip.
Please check the two AA batteries in the Activation Pedal and replace if needed. Press the Activation Pedal once to reactivate the connection with the Laser Unit. The Bluetooth icon on
the Activation Pedal will turn blue, and the Bluetooth symbol will appear on the display when the laser is in Active mode and the Activation Pedal is successfully connected.
Display Communication Error
There will be audible sound "Display Communication Error" should the glass electroluminescent display fail to turn on.
Please plug the AC/DC power supply into the Laser Unit and restart the system by pressing the ON/OFF button. If the problem persists, contact the technical support
for assistance.
Calibration Error
The Gemini EVO laser is capable of sensing the internal laser light with a photodetector. If for any reason your Gemini EVO device goes out of calibration range, the CE ERROR message
will be visible. At this time, we recommend contacting our technical support team as the unit might need to be sent for calibration.
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Photobiomodulation settings are not working and sounds strange
CAUSE: 1. After selecting treatment time, nothing happens.
2. After selecting a treatment time, the Activation Pedal is not activating the
start of the procedure.
3. The unit sounds strange when using the 3 mm and 7 mm tips.
SOLUTION: 1. Once treatment time in seconds is selected, you need to select ACTIVE once
more to enable the procedure.
2. If your Activation Pedal is not awake, tap once to turn it on. Then it will
activate the procedure and enable multiple procedures consecutively.
3. Due to the low pulse modulation of power for the 3 mm and 7 mm tips, it is
perfectly normal to hear the laser emit a deep pulse sound.
General Questions
For a complete set of troubleshooting questions, videos and images on how your Gemini EVO
laser should operate, please go to dashboard.geminievo.com and select the troubleshooting
tab. Additional information on setup, usability and settings can be found on
dashboard.geminievo.com
For technical support and live troubleshooting with a technician, please contact our equipment
support team at equipment.repair@ultradent.com or 1.801.553.4574.