Private Csta-Events - Avaya Integral Enterprise Edition 7 Benutzerhandbuch

CTI - Computer Telefonie Integration

Private CSTA-Events

Für das Monitoring sind folgende Private Events implementiert:
customer-Billing-Info
call-Charge-Metering
call-Charge-Limit-Info
first-Call-Charge-Info
priv-Agent-Not-Ready
priv-Agent-Pause
priv-Agent-Ready
priv-Agent-Logged-On
announcement-Started
announcement-Stopped
voice-Recording-Started
voice-Recording-Stopped
silent-monitoring
coaching
supervisor-emergency
switch-over-office-dest
office-group-state
group-bundle-empty
group-bundle-call
nip
priv-line-connection
hotline-originated
hotline-call
hotline-established
hotline-cleared
line-blocking
queue-forwarding
alarm-confirm
group-bundle-urgent-call
continous-connection
cut-in-request
queue-announcement
external-LCR
announcement-Info
line-remote-busy
priv-Forwarding-Event
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LMB IEE7 01/2011