Troubleshooting The 3M™ Attest™ Auto-Reader 490H Web App; Repair And Replacement - 3M Attest 490H Benutzerhandbuch

TROUBLESHOOTING THE 3M™ ATTEST™ AUTO‑READER 490H WEB APP
Issue
Unable to access 3M™ Attest™
Auto‑reader 490H Web App on
networked computer
Data entered by user on Results
Detail page disappears
BI result displayed on 3M™
Attest™ Auto‑reader 490H LCD
Display does not appear on Results
Detail page
Results Detail page will not open
from the Status page
REPAIR AND REPLACEMENT
In the U.S.A., 3M™ Attest™ Auto‑readers 490H must be repaired at:
3M Health Care Service Center
Suite 200, Bldg. 502
3350 Granada Avenue North
Oakdale, MN 55128
1‑800‑292‑6298
Fax: 1‑800‑770‑8016
Outside of the U.S.A., contact your local 3M Subsidiary.
If you have questions, call our Customer Service number: 1‑800‑292‑6298.
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Problem
3M™ Attest™ Auto‑reader 490H and/or
computer not connected to network.
Auto‑negotiation issue between the 3M™
Attest™ Auto‑reader 490H and facility
network switch.
User entered data is written to temporary web
browser storage. Browser may have cleared data.
The Results Detail page has not refreshed yet.
The Results Detail page only opens from the
Status page for occupied 3M™ Attest™
Auto‑reader 490H wells.
Solution
Ensure 3M™ Attest™ Auto‑reader 490H Ethernet cable is connected to a live jack and
that connection to 3M™ Attest™ Auto‑reader 490H is secure.
Ensure computer is connected to network.
If failure is with connection attempted using 3M™ Attest™ Auto‑reader 490H serial
number URL, try connecting using IP address URL.
Switch port setting must be set at 10 Mbps and half‑duplex.
Contact facility IT or 3M if problem persists.
Set web browser to accept (allow or enable) cookies.
As a best practice, print or save Results Detail record as soon as BI result is final.
Use your browser to refresh the Results Detail page, or wait up to 60 seconds for the
page to automatically refresh.
Do not attempt to navigate to the Results Detail page from unoccupied wells on the
Status page.