HP CM8060 Color MFP Kundendienst Handbuch Seite 89

Service call flow
●
Initial activities
●
Repair activities
●
Final activities
●
Extended power off situations
●
Handling and disposing of service parts and consumables
●
Battery disposal
●
Fluorescent lamps
Initial activities
The initial action of a service call is to determine the reason for the call, and then to identify and organize
the actions that need to be performed.
1. Service arrives on site and gathers the information about the service call and the condition of the
MFP.
2. Question the operators. Ask about the location of the most recent paper jam, the image quality,
and the MFP performance in general, including any unusual sounds or other indications.
3. Check that the power cords are in good condition, correctly plugged in the power source, and free
from any defects that would be a safety hazard. Repair or replace the power cords as required.
Check that the circuit breakers are not tripped.
4. Record the MFP counter readings.
5. Determine what preventive maintenance items are due and perform those items.
HINWEIS:
that the service person resets the counter for that item every time maintenance is performed.
Failure to do so will not allow for accurate tracking and performance monitoring. See
Diagnostic Field Tool (CDFT)" auf Seite 45
HINWEIS:
to avoid an additional service visit in the near future.
6. Select the event log.
a. Record the information in the error and warning logs.
b. Classify this information into categories:
●
●
7. Check the service maintenance log for any recent activities that are related to the problem that
caused the service call.
8. Inspect any rejected copies. Determine the paper quality and weight the customer is using. The
recommended paper for optimum image quality with the MFP is HP LaserJet media or white 20 lb
office paper. Look for any damage, marks, image quality defects, or other indications of a problem.
DEWW
Each preventive maintenance item has an associated internal counter. It is important
Using the customer's printing volume, evaluate the PM items that should be performed
Information that is related to the problem that caused the service call.
Information that does not require action, such as a single occurrence of a problem.
for information on the use of these counters.
„Copier
Service call flow 23