HP CM8060 Color MFP Kundendienst Handbuch Seite 87

2 Service approach
● How to use this manual
● Service call flow
● Remote support and embedded Web server (EWS)
● Protected Service Mode (PSM)
● Safety notes
● Service toolkit
● MFP serial number explanation
Servicing the device is based on focused, directive instructions for troubleshooting as well as a proactive
approach for preventive maintenance.
By using the Copier Diagnostic Field Tool (CDFT), service personnel can retrieve, process, and display
device information either on the MFP control panel or on a connected laptop. Calibrations and
adjustments to MFP subsystems can be controlled through CDFT. Displayed fault trees guide service
personnel through a series of questions and actions to resolve the root cause of a problem. With a laptop
connected to the MFP, removal and replacement procedures for individual subsystems can be
accessed.
A subset of the CDFT tools enable preventive maintenance by tracking of parts that can be serviced or
replaced proactively by service personnel. During operation, the MFP gathers and stores maintenance
data and internal counter information in logs for each of its serviceable items. Calculations based on
actual customer usage and site environmental factors provide an intelligent estimate as to when specific
hardware components will require attention. These maintenance tasks are monitored and performed as
part of regular service visits.
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