HP CM8060 Color MFP Kundendienst Handbuch Seite 144

Maintenance and replacement strategy
Preventive maintenance for the MFP involves the tracking of parts that can be serviced or replaced
proactively by service personnel. Calculations based on actual customer usage and site environmental
factors provide an intelligent estimate as to when specific hardware components will require attention.
These maintenance tasks are monitored and performed as part of regular visits by service personnel,
providing the customer the most uptime and highest reliability possible.
In the past, the service approach was less predictive in nature, requiring unscheduled visits and longer
service calls. With the MFP's preventive maintenance tools, the number of customer visits is kept to a
minimum and only those parts needing servicing are cleaned or replaced.
During operation, the MFP gathers and stores maintenance data and internal counter information in logs
for each of its serviceable items. When a counter reaches a predetermined level, or threshold, the item
is flagged within the preventive maintenance tools, either the copier diagnostic field tool (CDFT) or the
embedded Web server (EWS). The logs can be viewed or printed through CDFT or EWS. Thresholds
can be adjusted accordingly by service personnel. See
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Each log captures the item name, the current counter value, and the threshold or interval value. Based
on this information, as well as the actual usage by the customer, the tools recommend the items to
service. For example, if a particular sensor's current counter is at 110000, the threshold is 120000, and
customer is averaging 20000 pages per month, cleaning the sensor is recommended. The service
person reviews the recommendation and decides the best time to perform the maintenance. After the
tasks have been completed, the service person then resets the counters for those items serviced.
78 Kapitel 4 Managing and maintenance
or the system administration guide.
„Copier Diagnostic Field Tool (CDFT)"
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