If the eBike is switched on and the smartphone is connected
to the eBike via Bluetooth®, or the pre-set on-board com-
puter is fitted in the holder, the eBike will be unlocked.
<eBike Lock> is linked to your user account.
If you lose your smartphone, you can log in to your user ac-
count on the eBike Flow app using another smartphone and
unlock then the eBike.
If the on-board computer is lost, you can reset all the digital
keys in the <Lock & Alarm> menu item in the eBike Flow
app.
Warning! If you select a setting in the app that could have
negative consequences in combination with the <eBike
Lock> (e.g. deleting your eBike or user account), you will be
shown warning messages beforehand. Please read through
these thoroughly and adhere to the warnings that are is-
sued (e.g. before deleting your eBike or user account).
Setting Up the <eBike Lock>
In order to be able to set up the <eBike Lock>, the following
conditions must be fulfilled:
– The eBike Flow app is installed.
– A user account has been created.
– The eBike is not currently updating.
– The eBike is connected to the smartphone via Bluetooth®.
– The eBike is stationary.
– The smartphone is connected to the Internet.
– The eBike battery is sufficiently charged and the charging
cable is not connected.
The <eBike Lock> can be set up in the eBike Flow app in
the <Lock & Alarm> menu item.
The drive unit of your eBike only provides support if the
smartphone is connected to the eBike via Bluetooth® or the
on-board computer is placed in the holder when the eBike is
switched on. If the smartphone is used as a key, Bluetooth®
must be switched ON on your smartphone and the eBike
Flow app must be active in the background. When the
<eBike Lock> is activated, you can continue to use your
eBike without assistance from the drive unit.
Compatibility
The <eBike Lock> is compatible with all Bosch drive units
from the system generation the smart system.
How it Works
In combination with the <eBike Lock>, the smartphone and
the on-board computer work like a key for the drive unit.
The <eBike Lock> is activated by switching off the eBike.
When switching on, the eBike checks if any pre-set key is
available. A white LED flashes on the LED Remote operating
unit, and a lock symbol is displayed on the on-board com-
puter.
Note: The <eBike Lock> alone does not provide adequate
theft protection; it is simply a supplement to a mechanical
lock. The <eBike Lock> does not provide any form of mech-
anical lock for the eBike. Only the assistance from the drive
unit is deactivated. The drive unit will be unlocked for as long
as the smartphone is connected to the eBike via Bluetooth®
or the on-board computer is placed in the holder.
Bosch eBike Systems
If you want to give third parties temporary or permanent
access to your eBike, share one of the pre-set digital
keys (on-board computer/smartphone). As a result, the
<eBike Lock> is still active. If you want to take your
eBike to a service, the <eBike Lock> can be deactivated
in the eBike Flow app in the <Settings> menu item. If you
wish to sell your eBike, you will also need to delete the eBike
from your user account in the eBike Flow app in the <Set-
tings> menu item.
When the eBike is switched off, the drive unit will emit a
"Lock" sound (i.e. an audio signal that is played once) to in-
dicate that the assistance from the drive unit is switched off.
When the eBike is switched on, the drive unit will emit two
"Unlock" sounds (i.e. an audio signal that is played twice) to
indicate that the assistance from the drive unit is enabled
again.
The "Lock" sound will help you determine whether or not
the <eBike Lock> on your eBike is active. The audio signal is
activated by default, but it can be deactivated in the eBike
Flow app in the <Locking sound> menu item by selecting
the lock symbol under your eBike.
Note: If you can no longer set up or switch off the <eBike
Lock>, please contact your bicycle dealer.
Replacing eBike Components and the <eBike Lock>
Replacing the Smartphone
1. Install the eBike Flow app on the new smartphone.
2. Log in with the same user account that was used to ac-
tivate the <eBike Lock>.
3. The <eBike Lock> is displayed as set up in the eBike
Flow app.
More information about this can be found in the eBike Flow
app or in the Bosch eBike Help Center on the website
www.bosch-ebike.com/help-center.
Software updates
Software updates must be manually started in the eBike
Flow app.
Software updates are transferred to the operating unit in the
background of the app as soon as it is connected to the app.
During the update process, a green flashing on the battery
charge indicator of the eBike battery (3) shows the pro-
gress. The eBike is then restarted.
You can control the software updates via the eBike
Flow app.
Error messages
The operating unit shows whether critical errors or less crit-
ical errors occur on the eBike.
The error messages generated by the eBike can be read via
the eBike Flow app or by your bicycle retailer.
Via a link in the eBike Flow app, information about the error
and support for rectifying the error can be displayed.
Less critical errors
Less critical errors are shown by orange flashing, followed
by the riding mode LED (5) lighting up continuously. Press-
ing the select button (7) confirms the error and the riding
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