Help; Help System; Service Contact; Faults, Causes And Remedies - Wilo -Stratos GIGA2.0-I Einbau- Und Betriebsanleitung

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17

Help

17.1

Help system

Help
Help system
Help pages of the pump
Service address
Advanced help with Service
Fig. 96: Help system
17.2

Service contact

Help
Help system
Help pages of the pump
Service address
Advanced help with Service
Fig. 97: Service address
18

Faults, causes and remedies

18.1 Mechanical faults without error
messages
216
In the "Help" menu
Introduction to the
pump help system
1. "Help System"
you can find a lot of basic information, which will help you to understand the product and its
functions better. By pressing the context button
about the displayed topics. Going back to the previous help page is possible at any time by
pressing the context button
For questions about the product and in case of problems, the contact details of the factory
customer service can be found at
"Help"
Display of the
contact address where
you can reach
1. "Service address"
your country's Service.
.
The contact data is dependent on the country setting in "Country, language, units" menu.
Only local addresses are mentioned for each country.
In the event of faults, fault management only provides feasible pump outputs and func-
tionalities.
Any occurred faults are permanently checked and, if mechanically possible, emergency op-
eration or control mode are activated.
Flawless pump operation is only resumed once the fault cause no longer applies. Example:
The electronic module is again cooled down.
Configuration warnings indicate that an incomplete or wrong configuration is preventing
execution of a desired function.
For details, see the detailed instructions at www.wilo.com
If the malfunction cannot be rectified, consult a specialist technician or the nearest Wilo
customer service or representative location.
Faults
Pump does not start or
stops working.
Pump does not start or
stops working.
Pump runs at reduced
performance.
Installation and operating instructions • Wilo-Stratos GIGA2.0-I, Wilo-Stratos GIGA2.0-D • Ed.02/2022-07
and "back" selection.
WARNING
Have faults remedied by qualified personnel only! Observe
safety instructions.
NOTICE
If the pump behaves incorrectly, check that the analogue and digital in-
puts are configured correctly.
Causes
Cable terminal loose.
Fuse protection defect.
Stop valve on the pressure
side throttled.
, you can access more information
Remedy
Fuse protection defect.
Check fuses; replace faulty fuses.
Slowly open the stop valve.