Troubleshooting Process; Determine The Problem Source; Troubleshooting Flowchart; Table 2-7 Troubleshooting Flowchart - HP LaserJet Enterprise 700 M712 series Handbuch Zur Fehlerbehebung

Troubleshooting process

Determine the problem source

When the product malfunctions or encounters an unexpected situation, the product control panel alerts
you to the situation. A troubleshooting flowchart helps you diagnose the root cause of the problem. The
remainder of this chapter provides steps for correcting problems.
Use the troubleshooting flowchart to pinpoint the root cause of hardware malfunctions. The
●
flowchart guides you to the section of this chapter that contains steps for correcting the
malfunction.
Before beginning any troubleshooting procedure, check the following issues:
Are supply items within their rated life?
●
Does the configuration page reveal any configuration errors?
●
NOTE: The customer is responsible for checking supplies and for using supplies that are in good
condition.

Troubleshooting flowchart

This flowchart highlights the general processes that you can follow to quickly isolate and solve product
hardware problems.
Each row depicts a major troubleshooting step. A "yes" answer to a question allows you to proceed to
the next major step. A "no" answer indicates that more testing is needed. Go to the appropriate section
in this chapter, and follow the instructions there. After completing the instructions, go to the next major
step in this troubleshooting flowchart.
Table 2-7 Troubleshooting flowchart
1
Is the product on and does a readable
message display?
Power on
Yes
2 Does the message Ready display on the
control panel?
Control panel
messages
Yes
3 Open the Troubleshooting menu and print
an event log to see the history of errors with
Event log
this product.
Does the event log print?
Yes
98 Chapter 2 Solve problems
Follow the power-on troubleshooting checks. See
on page
No
After the control panel display is functional, see step 2.
After the errors have been corrected, go to step 3.
No
If the event log does not print, check for error messages.
If paper jams inside the product, see the jams section of the
product service manual.
If error messages display on the control panel when you try to print
No
an event log, see the control panel message section of the service
manual.
After successfully printing and evaluating the event log, see step 4.
99.
Power subsystem
ENWW