Seite 1 LASERJET ENTERPRISE 700 Troubleshooting Manual M712...
Seite 3 HP LaserJet Enterprise 700 M712 Troubleshooting Manual...
Seite 4 Nothing herein should be construed as constituting an additional UNIX is a registered trademark of The ® warranty. HP shall not be liable for technical Open Group. or editorial errors or omissions contained herein. Part number: CF235-90963 Edition 2, 01/2013...
Seite 5: Conventions Used In This Guide
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product.
Seite 6 Conventions used in this guide ENWW...
Seite 7: Inhaltsverzeichnis
Table of contents 1 Theory of operation ......................1 Basic operation ........................2 Function structure ...................... 2 Operation sequence ....................2 Engine control system ....................... 4 DC controller PCA ..................... 5 Motor control ..................... 6 Motor locations ................7 Failure detection ................. 7 Fan control ....................
Seite 8 Development block ................... 25 Step 3: developing ..............25 Transfer block ..................26 Step 4: image transfer ............... 26 Step 5: separation from the drum ..........26 Fuser block ....................27 Step 6: fusing ................27 Drum-cleaning block ................. 27 Step 7: drum cleaning ...............
Seite 9 Fuser wrap jam 1 ..................49 Door open jam 1 ..................49 Multiple-feed jam 1 .................. 49 Automatic delivery ....................49 500-sheet paper feeder (Tray 4) ....................50 500-sheet paper feeder motor control ................ 51 500-sheet paper feeder failure detection ............. 51 500-sheet paper feeder pickup and feed operation .............
Seite 10 No pick jam 3 ..................74 Residual paper jam 1 ................75 Door open jam 1 ..................75 HCI automatic delivery .................... 75 Duplexer ..........................76 Duplexer motor control .................... 77 Duplexer motor failure detection ..............77 Duplexer fan control ....................78 Duplexer fan failure detection ..............
Seite 11 Set up an auto cleaning page ........... 174 Print a configuration page ............... 175 Configuration page ..............175 HP embedded Jetdirect page ............ 176 Finding important information on the configuration pages .... 177 Control panel menus ....................178 Administration menu ................178 Reports menu ................
Seite 12 General Settings menu ............. 179 General Print Settings menu ............185 Default Print Options menu ............188 Display Settings menu .............. 189 Manage Supplies menu ............191 Manage Trays menu ..............192 Network Settings menu ............194 Troubleshooting menu .............. 208 Device Maintenance menu ..............
Seite 13 54.XX.YY Error ............... 226 55.XX.YY DC controller error To continue turn off then on .... 227 56.00.YY Error To continue turn off then on ........ 227 57.00.0X Error ............... 228 58.00.04 Error To continue turn off then on ....... 228 59.00.00 Error To continue turn off then on .......
Seite 14 EIO is write protected To clear touch “Clear” ......238 EIO not initialized To clear touch “Clear” ........238 Event log is empty ..............238 Fuser Kit Low ................238 Fuser Kit very low ..............238 Fuser Kit very low To continue, touch “OK” ........ 239 Incompatible <supply>...
Seite 15 RAM Disk file operation failed To clear touch “Clear” ....247 RAM Disk file system is full To clear touch “Clear” ....... 248 RAM Disk is write protected To clear touch “Clear” ..... 248 RAM Disk not initialized To clear touch “Clear” ......248 Remove cartridge lock .............
Seite 16 USB storage accessory removed Clearing any associated data ..257 USB storage device failure To clear touch “Clear” ....... 257 USB storage file operation failed To clear touch “Clear” ....257 USB storage file system is full To clear touch “Clear” ....257 Used supply in use ..............
Seite 17 USB storage device (control-panel menu) ........... 302 Appendix A Service and support ..................303 Hewlett-Packard limited warranty statement ................304 HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ....306 HP policy on non-HP supplies ....................307 HP anticounterfeit Web site ....................308 Data stored on the toner cartridge ..................
Seite 18 Power consumption ....................321 Toner consumption ....................321 Paper use ......................321 Plastics ......................... 321 HP LaserJet print supplies ..................322 Return and recycling instructions ................322 United States and Puerto Rico ..............322 Multiple returns (more than one cartridge) ........322 Single returns ................
Seite 19 List of tables Table 1-1 Operation sequence ....................... 3 Table 1-2 Motor locations ........................7 Table 1-3 Fan locations ......................... 9 Table 1-4 Low voltage power supply DC power specifications ..............10 Table 1-5 Pickup, feed, and delivery system sensors and switches ............. 32 Table 1-6 Pickup, feed, and delivery system solenoid and motors ............. 33 Table 1-7 Media switch combinations ....................
Seite 20 Table 2-11 Tray/bin manual sensor test ....................121 Table 2-12 Component tests ....................... 146 Table 2-13 Product cross section ......................148 Table 2-14 Optional paper feeder (Tray 4) cross section ............... 149 Table 2-15 1x500-sheet paper deck cross section ................. 150 Table 2-16 3x500-sheet paper deck cross section ................. 151 Table 2-17 3,500-sheet HCI cross section ....................
Seite 21 Table 2-52 Image defect examples ..................... 281 Table 2-53 Solve performance problems ....................290 Table B-1 Product dimensions and weights ................... 318 Table B-2 Product dimensions with all doors and trays fully opened ............318 Table B-3 Operating-environment specifications ..................318 ENWW...
Seite 22 ENWW...
Seite 23 List of figures Figure 1-1 Function structure ........................2 Figure 1-2 Engine control system ......................4 Figure 1-3 DC controller PCA ......................... 5 Figure 1-4 Motor locations ........................7 Figure 1-5 Fan locations ........................9 Figure 1-6 Low-voltage power-supply PCA ..................... 10 Figure 1-7 High-voltage power-supply PCA .................... 13 Figure 1-8 Fuser components ........................
Seite 24 Figure 1-33 Skew-feed prevention ......................42 Figure 1-34 Fuse and delivery block ...................... 44 Figure 1-35 Loop control ........................45 Figure 1-36 Output bin media-full detection .................... 46 Figure 1-37 Product engine jam detection sensors and switches ..............47 Figure 1-38 500-sheet paper feeder paper path ..................50 Figure 1-39 500-sheet paper feeder signal flow ..................
Seite 25 Figure 2-10 Output sensor ......................... 120 Figure 2-11 Tray 1 paper sensor ......................123 Figure 2-12 Tray 2 paper sensor ......................124 Figure 2-13 Tray 2 paper surface sensor ..................... 125 Figure 2-14 Tray 2 paper size switches ....................126 Figure 2-15 Tray 3 paper sensor ......................127 Figure 2-16 Tray 3 paper surface sensor .....................
Seite 26 Figure 2-58 General timing chart ......................171 Figure 2-59 General circuit diagram (1 of 2) ..................172 Figure 2-60 General circuit diagram (2 of 2) ..................173 Figure 2-61 Configuration page ......................175 Figure 2-62 HP embedded Jetdirect page .................... 176 Figure 2-63 Sample event log ......................259 xxiv ENWW...
Seite 27: Theory Of Operation
Theory of operation Basic operation ● Engine control system ● Laser scanner system ● Image-formation system ● Pickup, feed, and delivery system ● 500-sheet paper feeder (Tray 4) ● 1x500 and 3x500 paper feeder and stand ● 3,500-sheet high-capacity input (HCI) feeder ●...
Seite 28: Basic Operation
Basic operation Function structure The product contains the following systems: Engine control system ● Laser scanner system ● Image-formation system ● Pickup, feed and delivery system ● Accessory ● Figure 1-1 Function structure Laser scanner system Image-formation system Engine control system Pickup, feed and delivery system Accessory Operation sequence...
Seite 29: Table 1-1 Operation Sequence
Table 1-1 Operation sequence Period Duration Purpose WAIT period From the time the power switch Brings the product to the Ready state. is turned on, the door is closed Detects the failure of the low-voltage power supply ● or product exits Sleep mode until the product is ready for a Detects the connection with the accessories ●...
Seite 30: Engine Control System
Engine control system The engine-control system coordinates all the other systems, according to commands from the formatter. The engine-control system contains the following components: DC controller PCA ● Low-voltage power supply unit ● High-voltage power supply PCA ● Fuser control ●...
Seite 31: Dc Controller Pca
DC controller PCA The DC controller PCA controls the product operation sequence. Figure 1-3 DC controller PCA AC input Low-voltage power supply Motor Fuser Solenoid Clutch High-voltage Transfer roller power supply Photointerrupter Cartridge DC controller Sensor Switch Control panel Duplex unit (Accessory) USB PCA Input source accessory...
Seite 32: Motor Control
Component type Component Component name abbreviation Solenoid Tray 1 (MP tray) pickup solenoid Clutch Upper cassette pickup clutch Lower cassette pickup clutch Rear fan Front fan Fuser fan Photointerrupter Cartridge presence sensor MP tray media out sensor Output sensor Output bin media full sensor Lower cassette media out sensor Loop sensor Upper cassette media out sensor...
Seite 33: Motor Locations
Motor locations The following figure shows the product motor locations. Figure 1-4 Motor locations Table 1-2 Motor locations Motor Components driven by motor Drum motor Photosensitive drum, transfer roller, registration roller, MP tray pickup roller, cassette pickup roller, and feed roller Scanner motor Laser scanner mirror Fuser motor...
Seite 34: Fan Control
The DC controller determines if the motor has failed and notifies the formatter when the motor encounters the following conditions: Startup failure — The motor does not reach a specified rotational count within a specified time ● from when the motor starts. Rotational failure —...
Seite 35: Fan Locations
Fan locations The following figure shows the product fan locations. Figure 1-5 Fan locations Table 1-3 Fan locations Cooling area Type Speed Rear fan Product inside and low-voltage power supply area Exhaust Full/Mid/Low Front fan Product inside Intake Full Fuser fan Fuser area Intake Full...
Seite 36: Low-Voltage Power-Supply Pca
Low-voltage power-supply PCA The low-voltage power supply converts AC power into the DC voltage that product components use. Figure 1-6 Low-voltage power-supply PCA AC input Low-voltage power supply High-voltage power supply DC controller Interlock High-voltage switch Power fuse circuit +24VD Fuser circuit Power fuse Zerocross...
Seite 37: Over-Current/Over-Voltage/Overload Protection
Table 1-4 Low voltage power supply DC power specifications (continued) DC voltage Behavior Off during Sleep mode (sleep level1, active off and inactive off) +3.3V +3.3VA Constantly supplied +3.3VB Off during Sleep mode (inactive off) +3.3VC Off during Sleep mode (active off and inactive off) +3.3VD Off during Sleep mode (sleep level1, active off and inactive off) Over-current/over-voltage/overload protection...
Seite 38: Sleep Mode
Sleep mode The Sleep mode reduces the power consumption of the product. There are three types of sleep mode: Sleep level 1 ● The DC controller stops the power supply of +24V according to the +24V CONTROL signal (RMT_24V) and POWER FACTOR CORRECTION ACTIVATE signal (RMT_PFC) after a specified period of time from when a sleep command signal is sent from the formatter.
Seite 39: High-Voltage Power-Supply Pca
High-voltage power-supply PCA The high-voltage power supply applies positive or negative voltage biases to the following components: Primary charging roller ● Developing roller ● Transfer roller ● Static charge eliminator ● Fuser film ● Figure 1-7 High-voltage power-supply PCA Fuser Fuser film Pressure roller DC controller...
Seite 40 Static charge eliminator bias ● The static charge eliminator bias is used to improve the paper-feed performance and image- quality. The static charge eliminator bias circuit generates the bias. Fusing bias ● The fusing bias is used to improve the image-quality. The primary charging bias circuit generates the bias.
Seite 41: Fuser Control
Fuser control The fuser heater control circuit and the fuser heater safety circuit control the fuser temperature according to commands from the DC controller. The product uses an on-demand fusing method. Figure 1-8 Fuser components H1/H2 Fuser film Pressure roller FUSER TEMPERATURE signal FUSER HEATER CONTROL signal Fuser heater...
Seite 42: Figure 1-9 Fuser Control System
Component Function Sub thermistor 1 Detects the temperature at ends of the fuser heater (contact type) Sub thermistor 2 Sub thermistor 3 Figure 1-9 Fuser control system AC input DC controller Low-voltage power supply Zerocross detection /ZEROX circuit High-voltage power supply RL1001 Relay drive circuit RL1002...
Seite 43: Fuser Temperature Control
Fuser temperature control The fuser temperature control maintains the temperature of the fuser heater at its targeted temperature. The DC controller monitors the FUSER TEMPERATURE signals (MFSRTH, S1FSRTH, S2FSRTH and S3FSRTH) and sends the FUSER HEATER CONTROL signals (FSRD1 and FSRD2). The fuser heater control circuit controls the fuser heater depending on the signals so that the fuser heater remains at the targeted temperature.
Seite 44: Fuser Failure Detection
Fuser failure detection The DC controller determines if the fuser functions properly. The DC controller determines a fuser failure, interrupts power supply to the fuser heater and notifies the formatter of a failure state when it encounters the following conditions: Abnormally high temperature 1 ●...
Seite 45: Pressure Roller Cleaning
The frequency of the ZEROCROSS signal is not detected in a specified value within a specified period after power-on. The frequency of the ZEROCROSS signal is not detected in a specified value for a specified period after power-on and once the signal is detected. Heater failure ●...
Seite 46: Laser Scanner System
Laser scanner system The DC controller controls the laser scanner system according to commands from the formatter. The DC controller controls the internal components in the laser scanner system to form latent electrostatic image on the photosensitive drum according to the VIDEO signals. The following are the main components of the laser scanner system: Laser assembly ●...
Seite 47: Laser Scanner Failure Detection
Laser scanner failure detection The DC controller determines a laser scanner failure and notifies the formatter of the error state when any of the following conditions occurs: BD failure ● A specified BD interval is not detected within a specified period during the scanner motor drive. Scanner motor start-up failure ●...
Seite 48: Image-Formation System
Image-formation system The DC controller controls the image-formation system according to commands from the formatter. The DC controller controls the internal components of the image-formation system to form the toner image on the photosensitive drum surface. The toner image is transferred to the paper and fused. The following are the main components of the image-formation system: Cartridge ●...
Seite 49: Image-Formation Process
Figure 1-12 Image-formation components Cartridge Photosensitive drum Drum motor Primary charging roller Fuser film Fuser motor Developing roller Transfer roller Fuser Pressure roller DC controller Image-formation process The image-formation process consists of seven steps divided into five functional blocks: Latent-image-formation system ●...
Seite 50: Latent-Image Formation Block
Fuser system ● Step 6: Fusing ◦ Drum cleaning ● Step 7: Drum cleaning ◦ Figure 1-13 Image-formation process : Paper path Latent image formation : Direction of the drum rotation 2. Laser-beam exposure : Functional block : Step 1. Primary charging Developing 3.
Seite 51: Step 2: Laser-Beam Exposure
Step 2: laser-beam exposure The laser-beam strikes the surface of the photosensitive drum to neutralize the negative charge. An electrostatic latent image forms where the negative charge was neutralized. Figure 1-15 Laser-beam exposure Laser beam Photosensitive drum Development block Toner adheres to the electrostatic latent image on the photosensitive drum, which becomes visible. Step 3: developing Toner acquires a negative charge from the friction that occurs when the developing roller rotates against the developer blade.
Seite 52: Transfer Block
Transfer block During the two steps that comprise this block, a toner image on the photosensitive drum transfers to the paper. Step 4: image transfer The toner on the photosensitive drum is transferred to the paper. The transfer bias is applied to the transfer roller to charge the paper positive.
Seite 53: Fuser Block
Fuser block Until the fusing stage is complete, the image is not permanently affixed to the paper. The toner can be easily smudged until the heat and pressure of the fusing process fix the image to the sheet. Step 6: fusing The toner melts by the heat and pressure as the paper passes through the rollers.
Seite 54: Figure 1-21 Toner Cartridge Components
Primary charging roller ● Memory tag ● Figure 1-21 Toner cartridge components DC controller High-voltage power supply Drum motor Cartridge Memory Tag Developing roller Primary charging roller Photosensitive drum The cartridge serves a role in the following functions: Memory tag ●...
Seite 55: Other Image-Formation Functions
The DC controller detects the remaining toner level in a cartridge according to the TONER LEVEL signal. The DC controller determines a cartridge low warning or cartridge end of life when the toner level drops below a specified level and notifies the formatter. Cartridge-life detection ●...
Seite 56: Environment Change Control
The transfer roller cleaning is performed during WAIT period, INTR period, LSTR period and after forming the image for the front side of page when duplex printing. Figure 1-23 Transfer roller cleaning Cleaning blade Photosensitive drum Toner collection box Transfer roller Reverse transfer bias Environment change control The environment change control calibrates each high-voltage bias to obtain an appropriate image...
Seite 57: Pickup, Feed, And Delivery System
Pickup, feed, and delivery system The DC controller controls the pickup, feed and delivery system according to commands from the formatter. The DC controller controls each block to pickup, feed and deliver the paper. The pickup, feed and delivery system consists of following three functional blocks: Pickup-and-feed block ●...
Seite 58: Table 1-5 Pickup, Feed, And Delivery System Sensors And Switches
Figure 1-25 Pickup, feed, and delivery system sensors and switches SR12 SR10 SR11 Table 1-5 Pickup, feed, and delivery system sensors and switches Component Signal Left door interlock switch LEFT DOOR OPEN DETECTION signal Cartridge door interlock switch CARTRIDGE DOOR OPEN DETECTION signal Cartridge door open detection switch CARTRIDGE DOOR OPEN DETECTION signal Upper cassette media width switch...
Seite 59: Table 1-6 Pickup, Feed, And Delivery System Solenoid And Motors
Figure 1-26 Pickup, feed, and delivery-system solenoid and motors Table 1-6 Pickup, feed, and delivery system solenoid and motors Component Signal MP tray pickup solenoid MP TRAY PICKUP SOLENOID signal Upper cassette pickup clutch UPPER CASSETTE PICKUP CLUTCH signal Lower cassette pickup clutch LOWER CASSETTE PICKUP CLUTCH signal Drum motor DRUM MOTOR CONTROL signal...
Seite 60: Pickup And Feed Block
Pickup and feed block The pickup-and-feed block picks one sheet of paper from the cassette or the MP tray and feeds it into the fuser. Figure 1-27 Pickup and feed block Chapter 1 Theory of operation ENWW...
Seite 61: Cassette Pickup
Cassette pickup The product picks up one sheet of paper from the cassette. The following figure shows the cassette pickup mechanism. Both trays have the same mechanism. Figure 1-28 Cassette pickup mechanism DC controller Drum motor Cassette pickup clutch Cassette pickup roller Feed roller Cassette separation roller The operational sequence of the cassette pickup is as follows:...
Seite 62: Cassette Lift Operation
The cassette media-size detection and the cassette-presence detection are not performed during Sleep mode. The following table lists the combination of the switches. Table 1-7 Media switch combinations Paper size Cassette media width switch Cassette media end switch Center Bottom Center Bottom Cassette...
Seite 63: Cassette Media-Presence Detection
The DC controller reverses the cassette lifter motor until the cassette lift-up sensor stops sensing the lifter rack when a print job is not sent for a specified period. The DC controller determines a cassette lifter motor failure and notifies the formatter when the cassette lift-up sensor keeps sensing the lifter rack for a specified period from when the lift-down operation starts.
Seite 64: Figure 1-30 Cassette Multiple Feed Prevention
sheets are picked up, the cassette separation roller does not rotate and only one sheet is fed into the product. Figure 1-30 Cassette multiple feed prevention Cassette pickup roller Cassette separation roller Paper The cassette separation roller does not rotate. <Normal-feed>...
Seite 65: Mp Tray Pickup
MP tray pickup The product picks up one sheet of paper from the MP tray. Figure 1-31 MP tray pickup DC controller Drum motor MP tray pickup solenoid MP tray Paper media out sensor MP tray pickup roller MP tray separation pad Lifting plate The operational sequence of the MP tray pickup is as follows: The DC controller rotates the drum motor when it receives a print command from the formatter.
Seite 66: Mp Tray Multiple-Feed Prevention
MP tray multiple-feed prevention The product uses a MP tray separation pad to prevent the multiple sheets of paper from entering to the product. When multiple sheets are picked up, multiple sheets stop due to the friction against the MP tray separation pad.
Seite 67 Print mode Feed-speed Glossy media 3 — Glossy film — Photo media 1 — Photo media 2 — Photo media 3 — Envelope 1 Envelope 2 Envelope 3 — Label — Designated media 1 — Designated media 2 — Designated media 3 —...
Seite 68: Skew-Feed Prevention
Skew-feed prevention The product uses a registration shutter to correct the skew feed without decreasing the feeding speed. Figure 1-33 Skew-feed prevention Feed roller Registration shutter Paper Registration shutter Paper Feed roller The operational sequence of the skew-feed prevention is as follows: The leading edge of paper strikes the registration shutter as the paper is fed.
Seite 69: Media-Length Detection
Media-length detection The DC controller detects the length of paper to prevent the toner stain on the transfer roller and also to minimize jam occurrences in the duplexer. The DC controller measures the length of paper by monitoring the time from when the leading edge of paper reaches at the TOP sensor until when the trailing edge passes through and determines the paper size.
Seite 70: Fuse And Delivery Block
Fuse and delivery block The fuse and delivery block fuses the toner image onto the paper and delivers the printed page to the face-down output bin. Figure 1-34 Fuse and delivery block Output bin Loop control The product controls the loop of paper to prevent the defects of print-quality and paper-feed. If the fuser film/pressure roller rotates slower than the photosensitive drum/transfer roller, the ●...
Seite 71: Figure 1-35 Loop Control
The DC controller detects the loop amount by monitoring the loop sensor and controls the rotational speed of the fuser motor. Figure 1-35 Loop control Fuser film/Pressure roller rotates slower than photosensitive drum/transfer roller. DC controller Fuser motor Drum motor Fuser film Photosensitive drum...
Seite 72: Output Bin Media-Full Detection
Output bin media-full detection The DC controller detects whether the output bin is full by monitoring the output bin media full sensor. Figure 1-36 Output bin media-full detection DC controller Output bin media full sensor Paper Output bin media full sensor lever Output bin The DC controller determines an output bin media full and notifies the formatter when the output bin...
Seite 73: Jam Detection
Jam detection The product uses the following sensors and switches to detect the presence of paper and to check whether the paper is being fed correctly or has jammed: Left door interlock switch (SW1) ● Cartridge door interlock switch (SW2) ●...
Seite 74: Feed Stay Jam 1
The TOP sensor does not detect the leading edge of paper within a specified period from when the paper passes through the duplex waiting position. Input accessory ● The TOP sensor does not detect the leading edge of paper within a specified period from when the following sensor of the input accessory installed on the top detects the leading edge.
Seite 75: Residual Paper Jam 1
Residual paper jam 1 Either one of the following sensors detects a paper-presence when the product is turned on or when the door is closed: TOP sensor ● Loop sensor ● Fuser output sensor ● Either one of the following sensors detects a paper-presence when the automatic delivery is complete: TOP sensor ●...
Seite 76: 500-Sheet Paper Feeder (Tray 4)
500-sheet paper feeder (Tray 4) The paper feeder is optionally installed at bottom of the product. It picks up the paper and feeds it to the product. The paper feeder controller controls the operational sequence of the paper feeder. Figure 1-38 500-sheet paper feeder paper path PF cassette pickup roller 500-sheet paper feeder...
Seite 77: 500-Sheet Paper Feeder Motor Control
Table 1-8 500-sheet paper feeder electrical components Component Abbreviation Component name Motor PF cassette pickup motor PF cassette lifter motor Solenoid PF cassette pickup solenoid Photointerrupter PF cassette media feed sensor PF cassette media stack surface sensor PF cassette media out sensor Switch PF right door open detection switch PF cassette media width switch...
Seite 78: 500-Sheet Paper Feeder Pickup And Feed Operation
500-sheet paper feeder pickup and feed operation The pickup-and-feed operation picks up one sheet of paper in the paper feeder cassette and feeds it to the product. Figure 1-41 500-sheet paper feeder pickup and feed components Table 1-10 500-sheet paper feeder pickup and feed components Component Signal PF cassette pickup motor...
Seite 79: 500-Sheet Paper Feeder Cassette Pickup
500-sheet paper feeder cassette pickup The paper feeder picks up one sheet of paper from the cassette. Figure 1-42 500-sheet paper feeder pickup and feed cassette pickup PF controller PF cassette pickup motor 1. Cassette pickup cam rotates PF cassette feed roller 2.
Seite 80: 500-Sheet Paper Feeder Lift-Up Operation
The cassette media-size detection and the cassette-presence detection are not performed during Sleep mode. Table 1-11 500-sheet paper feeder media switch combinations Paper size Cassette media width switch Cassette media end switch Center Bottom Center Bottom Cassette absence A5-R B5-R Executive-R Letter-R A4-R...
Seite 81: 500-Sheet Paper Feeder Cassette Media-Presence Detection
The operational sequence of the lift-up is as follows: The lifter motor rotates to raise the lifter. The lifter motor stops when the PF cassette media stack surface sensor detects the paper surface. The lifter motor rotates again when the PF cassette media stack surface sensor detects that the stack surface lowers during a print operation.
Seite 82: 500-Sheet Paper Feeder Jam Detection
by its own driving force and the multiple-fed paper are pushed back to the cassette. Therefore, single sheet is fed into the product. Figure 1-44 500-sheet paper feeder multiple-feed prevention PF cassette feed roller PF cassette pickup roller Driving force transmitted from the PF cassette feed roller Paper Driving force transmitted from...
Seite 83: Door Open Jam 1
Door open jam 1 A PF right door open is detected during a paper feed operation. 500-sheet paper feeder automatic delivery The paper feeder automatically clears the paper if the PF cassette media feed sensor detects the residual paper when the product is turned on or when the door is closed. 500-sheet paper feeder (Tray 4) ENWW...
Seite 84: 1X500 And 3X500 Paper Feeder And Stand
1x500 and 3x500 paper feeder and stand The 1x500-sheet paper feeder is optionally installed at the bottom of the product or 500-sheet paper feeder. The 3x500-sheet paper feeder is optionally installed at bottom of the product only. Each of the paper feeders pick up the paper and feed it to the product.
Seite 85: Table 1-12 Paper Deck Electrical Components
Figure 1-47 Paper deck signal flow Paper deck cassette 1 Motor +24V Solenoid DC controller PD controller 1 Sensor Switch (3x500 only) Paper deck cassette 2 Motor (3x500 only) PD controller 2 Solenoid Sensor Paper deck cassette 3 Motor (3x500 only) Solenoid PD controller 3 Sensor...
Seite 86 Table 1-12 Paper deck electrical components (continued) Component Abbreviation Component name Solenoid PD cassette 1 pickup solenoid SL82 PD cassette 2 pickup solenoid SL92 PD cassette 3 pickup solenoid Photointerrupter PD cassette 1 media feed sensor PD cassette 1 media feed sensor PD cassette 1 media out sensor SR81 PD cassette 2 media feed sensor...
Seite 87: Paper Deck Motor Control
Paper deck motor control The paper deck has two motors in each cassette for the paper-feed and cassette lift-up. Figure 1-48 Paper deck motors PD cassette lifter motor PD cassette pickup motor Table 1-13 Paper deck motors Motor Components driven PD cassette 1 pickup motor Pickup roller, separation roller and feed roller for the PD cassette 1 PD cassette 1 lifter motor...
Seite 88: Table 1-14 Paper Deck Pickup-And-Feed Operation Components
NOTE: The following figure illustrates the mechanism for paper deck cassette 3, but each paper deck cassette has the same mechanism. Figure 1-49 Paper deck pickup and feed components Cassette 1 Cassette 2 SR91 SR93 SR92 Cassette 3 SW92 SW93 SL91 Table 1-14 Paper deck pickup-and-feed operation components...
Seite 89: Paper Deck Cassette Media-Size Detection And Cassette-Presence Detection
Table 1-14 Paper deck pickup-and-feed operation components (continued) Abbreviation Component Signal SW83 PD cassette 2 media end switch PD CASSETTE 2 MEDIA END signal PD cassette 3 pickup motor PD CASSETTE 3 PICKUP MOTOR CONTROL signal PD cassette 3 lifter motor PD CASSETTE 3 LIFTER MOTOR CONTROL signal SL91 PD cassette 3 pickup solenoid...
Seite 90: Paper Deck Lift-Up Operation
Table 1-15 Paper deck media switch combinations (continued) Paper size Cassette media width switch Cassette media end switch Center Bottom Center Bottom Ledger Paper deck lift-up operation The paper deck lifts up the tray to keep the surface of paper at the pickup position whenever the following occurs: The product is turned on ●...
Seite 91: Paper Deck Cassette Media-Presence Detection
The paper deck controller 3 determines a PD cassette 3 lifter motor failure and notifies the formatter through the DC controller when the PD cassette 3 media stack surface sensor does not detect the paper surface within a specified period from when the PD cassette 3 lifter motor starts rotating. Paper deck cassette media-presence detection The paper deck controller detects whether the paper is loaded in the cassette by monitoring the PD cassette media out sensor.
Seite 92: No Pick Jam 3 (3X500-Sheet Paper Deck Only)
The PD cassette 1 media feed sensor does not detect the leading edge of paper within a specified period from when the PD cassette 3 media feed sensor detects the leading edge. (3x500-sheet paper deck only) No pick jam 3 (3x500-sheet paper deck only) The PD cassette 2 media feed sensor does not detect the leading edge of paper within a specified period (including two retries) from when the PD cassette 2 pickup solenoid is turned on.
Seite 93: 3,500-Sheet High-Capacity Input (Hci) Feeder
3,500-sheet high-capacity input (HCI) feeder The 3,500-sheet paper deck is optionally installed at bottom of the product or the 500-sheet paper feeder. It picks up the paper and feeds it to the product. The HCI controller controls the operational sequence of the 3,500-sheet paper deck. Figure 1-52 HCI paper path 3,500-sheet paper deck...
Seite 94: Table 1-16 Hci Electrical Components
Figure 1-53 HCI signal flow 3,500-sheet paper deck Motor +24V Solenoid HCI controller DC controller Photointerrupter Switch Table 1-16 HCI electrical components Component Abbreviation Component name Motor M3301 HCI right cassette pickup motor M3302 HCI right cassette lifter motor M3303 HCI left cassette lifter motor M3304 HCI left cassette pickup motor...
Seite 95: Hci Motor Control
HCI motor control The HCI has two motors in each cassette for the paper-feed and cassette lift-up. Figure 1-54 HCI motors HCI cassette pickup motor HCI cassette lifter motor Table 1-17 HCI motors Motor Components driven M3301 HCI right cassette pickup motor Pickup roller, separation roller and feed roller for the HCI right cassette M3302...
Seite 96: Hci Pickup-And-Feed Operation
HCI pickup-and-feed operation The pickup-and-feed operation picks up one sheet of paper in the 3,500-sheet paper deck cassette and feeds it to the product. Figure 1-55 HCI pickup-and-feed operation M3304 M3301 SL3302 PS3301 PS3203 PS3305 PS3306 PS3302 PS3201 PS3202 PS3103 PS3101 PS3102 SL3301...
Seite 97: Hci Cassette Media-Size Detection And Cassette-Presence Detection
Table 1-18 HCI pickup-and-feed operation components (continued) Abbreviation Component Signal PS3103 HCI right cassette media out sensor HCI RIGHT CASSETTE MEDIA OUT signal PS3201 HCI left cassette media stack surface 2 sensor HCI LEFT CASSETTE MEDIA STACK SURFACE 2 signal PS3202 HCI left cassette media stack surface 1 sensor HCI LEFT CASSETTE MEDIA STACK SURFACE 1...
Seite 98: Hci Lift-Up Operation
HCI lift-up operation The HCI lifts up the tray to keep the surface of the paper at the pickup position whenever the following occurs: The product is turned on ● The cassette is installed ● The paper stack surface lowers by pickup operation ●...
Seite 99 The HCI controller determines a media-absence and notifies the formatter through the DC controller when the HCI cassette media out sensor does not detect the paper. 3,500-sheet high-capacity input (HCI) feeder ENWW...
Seite 100: Hci Jam Detection
HCI jam detection The HCI uses the following sensors to detect the presence of paper and to check whether paper is being fed correctly or has jammed: HCI media feed sensor (PS3301) ● HCI right cassette media feed sensor (PS3302) ●...
Seite 101: Residual Paper Jam 1
Residual paper jam 1 Either one of the following sensors detects a paper-presence when the automatic delivery is complete: HCI media feed sensor ● HCI right cassette media feed sensor ● HCI left cassette media feed sensor ● Door open jam 1 An HCI right door open or an HCI long edge feed guide open is detected during a paper-feed operation.
Seite 102: Duplexer
Duplexer The optional duplexer is installed in the left side of the product. The duplexer reverses the output roller and intermediate output roller in the product engine, reverses and feeds the paper passed through the fuser. Then it detects side misregistration to adjust the starting position of the scanning direction for the second side of paper according to the command from the formatter and feeds it to the product engine.
Seite 103: Duplexer Motor Control
Table 1-19 Duplexer electrical components Component Abbreviation Component name Motor Duplex feed motor Duplex fan Clutch Duplex feed clutch Photointerrupter Duplex reverse sensor Duplex re-pickup sensor Duplexer motor control The duplexer has one motor. The duplex feed motor reverses the output roller and the intermediate output roller.
Seite 104: Duplexer Fan Control
Duplexer fan control The duplex unit has one fan for preventing the temperature from rising in the duplex unit. The duplex controller determines if the duplex fan has failed and notifies the formatter through the DC controller when the fan fails to operate for a specified time during start-up. Figure 1-61 Duplexer fan Duplex fan...
Seite 105: Duplexer Reverse And Feed Operation Sequence
feeds the paper and performs horizontal registration to align the starting position of the main scan for the second-side print. Then, the paper is fed into the product engine unit again. Figure 1-62 Duplexer reverse and feed operation Reverse position Output roller Re-pickup waiting position Intermediate...
Seite 106: Side Misregistration Detection
command is sent from the formatter. If a print command is sent before the paper reaches the repickup waiting position, the duplex controller does not stop the paper. If the paper is other than standard size or standard size but longer than Letter-R and a print command is sent before the paper reaches the re-pickup waiting position, the duplex controller does not stop the paper.
Seite 107: Figure 1-63 Duplexer Side Misregistration Detection
misregistration) for each paper size. The side misregistration amount is notified to the formatter through the DC controller as a correction value of scanning start position for the second side printing. Figure 1-63 Duplexer side misregistration detection Outline of LED ass ’ y LED for LED for paper right edge detection home-position detection...
Seite 108: Side Misregistration Failure Detection
Side misregistration failure detection The duplex controller determines a side misregistration sensor failure and notifies the formatter when it encounters any one of the following condition: The photoreceiver sensor does not output as prescribed when the product is turned on, when the ●...
Seite 109: Reverse Jam 1
Reverse jam 1 The duplex reverse sensor does not detect the leading edge of paper within a specified period from when a reverse operation starts. Duplex re-pickup jam 1 The duplex re-pickup sensor does not detect the leading edge of paper within a specified period from when the duplex reverse sensor detects the leading edge.
Seite 110 Chapter 1 Theory of operation ENWW...
Seite 111: Solve Problems
Solve problems Solve problems checklist ● Menu map ● Preboot menu options ● Current settings pages ● Troubleshooting process ● Tools for troubleshooting ● Clear jams ● Solve paper-handling problems ● Use manual print modes ● Print quality troubleshooting tools ●...
Seite 112: Solve Problems Checklist
Print a configuration page. If the product is connected to a network, an HP Jetdirect page also prints. At the product control panel, press the Home button.
Seite 113 The print driver is on the CD that came with the product. You can also download the print driver from this Web site: www.hp.com/go/ lj700M712_software. Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program.
Seite 114: Menu Map
Menu map You can print a report of the complete product menus so you can more easily navigate to the individual settings you need. At the product control panel, press the Home button. Open the following menus: Administration ● Reports ●...
Seite 115: Preboot Menu Options
Open the Preboot menu Turn the product on. Wait for both the Ready and Attention LEDs to illuminate and then dim out. The HP logo will appear on the control panel display. When the LEDs illuminate again, press the Stop button on the control panel.
Seite 116: Table 2-1 Preboot Menu Options (1 Of 6)
Select the 2 Cold Reset item, and then press the button. button to highlight the 1 Continue item, and then press the Press the Home button. NOTE: The product will initialize. Table 2-1 Preboot menu options (1 of 6) Menu option First level Second level Third level...
Seite 117 Table 2-1 Preboot menu options (1 of 6) (continued) Menu option First level Second level Third level Description 3 Administrator This item navigates to the 3 Administrator sub menus. If authentication is required (and the user is not already signed in) the 2 Sign In displays. The user is required to sign in.
Seite 118: Table 2-2 Preboot Menu Options (2 Of 6)
Table 2-2 Preboot menu options (2 of 6) Menu option First level Second level Third level Description 3 Administrator 6 Manage 1 Clear disk Select the 1 Clear disk item to enable an external device Disk for job storage. Job storage is normally enabled only for the continued Boot device.
Seite 119: Table 2-3 Preboot Menu Options (3 Of 6)
NOTE: The system will be unusable until the system files are reinstalled. Erases the HP HIgh Performance Secure Hard Disk. The disk becomes a non-encrypted disk. 3 Get Status This item provides disk status information if any is available.
Seite 120: Table 2-4 Preboot Menu Options (4 Of 6)
Table 2-4 Preboot menu options (4 of 6) Menu option First level Second level Third level Description 3 Administrator 7 Configure Select the 7 Configure LAN item to setup the network settings for the Preboot menu firmware upgrade. continued The network can be configured obtain the network settings from a DHCP server or as static.
Seite 121: Table 2-5 Preboot Menu Options (5 Of 6)
Table 2-5 Preboot menu options (5 of 6) (continued) Menu option First level Second level Third level Description 6 Skip FSCK Select the 6 Skip FSCK item to disable Chkdisk/ScanVolume during startup. 3 Administrator 8 Startup 7 First Power Not currently functional: This item allows the product to Options initialize as if it is the first time it has been turned on.
Seite 122 Ready state, you can use this item to print the error logs. The logs can be copied to a USB storage accessory when the product is initialized, and then these encrypted files can be sent to HP to help determine what is causing the problem. 3 Reset Use this item to reset the administrator password.
Seite 123: Current Settings Pages
Current settings pages Printing the current settings pages provides a map of the user configurable settings that might be helpful in the troubleshooting process. At the product control panel, press the Home button. Open the following menus: Administration ● Reports ●...
Seite 124: Troubleshooting Process
Troubleshooting process Determine the problem source When the product malfunctions or encounters an unexpected situation, the product control panel alerts you to the situation. A troubleshooting flowchart helps you diagnose the root cause of the problem. The remainder of this chapter provides steps for correcting problems. Use the troubleshooting flowchart to pinpoint the root cause of hardware malfunctions.
Seite 125: Power Subsystem
Table 2-7 Troubleshooting flowchart (continued) Open the Reports menu and print the If accessories that are installed are not listed on the configuration configuration pages to verify that all the page, remove the accessory and reinstall it. Information accessories are installed. pages After evaluating the configuration pages, see step 5.
Seite 126 and then performing the engine test again. If the engine test is then successful, the problem is almost certainly with the formatter, the control panel, or the cable that connects them. If the control panel is blank when you turn on the product, check the following items. Make sure that the product is connected directly into an active electrical outlet (not a power strip) that delivers the correct voltage.
Seite 127: Tools For Troubleshooting
NOTE: HP recommends fully troubleshooting the formatter and control panel before replacing either assembly. Use the heartbeat LED to troubleshoot formatter and control panel errors to avoid unnecessarily replacing these assemblies.
Seite 128: Table 2-8 Heartbeat Led, Product Initialization
Formatter to control panel communication interruptions The firmware does not fully initialize and configure the control panel interface. ● The control panel is not functioning (either a failed assembly or power problem). ● Interface cabling between the formatter and control panel is damaged or disconnected. ●...
Seite 129 Table 2-8 Heartbeat LED, product initialization (continued) Product initializing Heartbeat LED, normal state Heartbeat LED, error state state Control panel Green, solid Yellow, fast flash connection initializes NOTE: Control panel communication Formatter to control panel connection failed ● successful. If an error occurs, a message should Boot process continues ◦...
Seite 130: Hp Jetdirect Leds
Sleep Mode HP Jetdirect LEDs The embedded HP Jetdirect print server has two LEDs. The yellow LED indicates network activity, and the green LED indicates the link status. A blinking yellow LED indicates network traffic. If the green LED is off, a link has failed.
Seite 131: Figure 2-1 Locating The Engine-Test-Page Switch
Print the engine test pages NOTE: A damaged formatter might interfere with the engine test. If the engine test page does not print, try removing the formatter and performing the engine test again. If the engine test is then successful, the problem is in the formatter, the control panel, or the cable that connects them together. On the rear cover, locate the port for the engine test button (callout 1) located below the rear pocket cover.
Seite 132: Paper Path Test
Paper path test This diagnostic test generates one or more test pages that you can use to isolate the cause of jams. To isolate a problem, specify which input tray to use, specify whether to use the duplex path, and specify the number of copies to print.
Seite 133: Table 2-9 Paper-Path Sensors
Table 2-9 Paper-path sensors Sensor name Sensor Replacement part Description Paper-path sensor number number test name Top of page sensor Top sensor PCA SR9 Top sensor Fuser output sensor SR12 Fuser output sensor PCA SR12 Fuser output sensor Fuser loop sensor SR 6 Fuser loop sensor SR6 Fuser loop 1 sensor...
Seite 134: Manual Sensor Tests
Manual sensor tests Performs tests to determine whether the paper-path sensors are operating correctly. At the product control panel, press the Home button. Open the following menus: Administration ● Troubleshooting ● Diagnostic Tests ● Manual Sensor Test ● Table 2-10 Manual sensor tests Sensor or switch Sensor...
Seite 135 Table 2-10 Manual sensor tests (continued) Sensor or switch Sensor Replacement part Description Paper-path sensor Testing of sensor name number number test name Duplex switchback Duplexer switchback SR1 Duplexer Remove the duplexer, sensor sensor switchback sensor insert a sheet of paper so that it covers the switchback sensor, and then reinstall the...
Seite 136: Cartridge Door Switch (Sw3)
Cartridge door switch (SW3) Open the cartridge door to activate the sensor. Figure 2-2 Test the cartridge door switch Check the control-panel display for sensor response. If there is no response, make sure that the sensor-actuator tab on the door is not damaged or missing.
Seite 137: Left Door Switch (Sw1)
Left door switch (SW1) Open the left door, gently release the door arm and lower the door until it is fully open, and then use a small flat-blade screwdriver to activate the switch. Figure 2-3 Test the left door switch Check the control-panel display for sensor response.
Seite 138: Right Door Sensor (Sr8)
Right door sensor (SR8) Open the right door, and then press the sensor. Check the control-panel display for sensor response. If there is no response, make sure that the sensor-actuator tab on the door is not damaged or missing. If necessary, replace the sensor. Chapter 2 Solve problems ENWW...
Seite 139: Cartridge Install Sensor (Sr1)
Cartridge install sensor (SR1) Open the cartridge door, remove the print cartridge, and then activate the sensor on the left side of the cartridge cavity. Check the control-panel display for sensor response. If necessary, replace the sensor. Tools for troubleshooting ENWW...
Seite 140: Top (Top-Of-Page) Sensor (Sr9)
Top (top-of-page) sensor (SR9) Open the cartridge door, and then remove the toner cartridge. Raise the registration shutter. Use a small screwdriver to activate the top sensor. Figure 2-4 Test the top sensor Check the control-panel display for sensor response. If there is no response, replace the sensor.
Seite 141: Fuser Loop Sensor (Sr6)
Fuser loop sensor (SR6) Open the cartridge door, and then remove the toner cartridge. Press the sensor lever to activate the sensor. Figure 2-5 Fuser loop sensor Check the control-panel display for a sensor response. If there is no response, replace the sensor. Tools for troubleshooting ENWW...
Seite 142: Fuser Output Sensor (Sr12)
Fuser output sensor (SR12) Open the left door. Pull down the fuser shutter, and then use a small flat-blade screwdriver to pull the sensor lever toward you. Figure 2-6 Fuser output sensor Check the control-panel display for a sensor response. If there is no response, replace the fuser.
Seite 143: Duplex Switchback Sensor (Sr1)
Duplex switchback sensor (SR1) Remove the duplexer from the product. Insert a sheet of paper in the duplexer until the sheet covers the sensor. Figure 2-7 Duplex switchback sensor Reinstall the duplexer, and then check the control-panel display for sensor response. If there is no response, replace the duplexer.
Seite 144: Duplexer Refeed Sensor (Sr2)
Duplexer refeed sensor (SR2) Remove the duplexer from the product. Insert a sheet of paper in the duplexer until the sheet covers the sensor. Figure 2-8 Duplexer refeed sensor Reinstall the duplexer, and then check the control-panel display for sensor response. If there is no response, replace the duplexer.
Seite 145: Tray 4 Feed Sensor (Sr1)
Tray 4 feed sensor (SR1) Open the lower right door. Use a small flatblade screwdriver to activate the sensor. Figure 2-9 Tray 4 feed sensor Check the control-panel display for sensor response. If there is no response, replace the optional Tray 4 assembly. Tools for troubleshooting ENWW...
Seite 146: Output Sensor (Sr3)
Output sensor (SR3) Open the left door, and then press the output sensor lever. Figure 2-10 Output sensor Check the control-panel display for sensor response. If there is no response, replace the paper delivery assembly. Chapter 2 Solve problems ENWW...
Seite 147: Tray/Bin Manual Sensor Tests
Tray/bin manual sensor tests Use this test to test paper-path sensors and the paper-size switches manually. The following illustrations and table show the locations of these sensors. At the product control panel, press the Home button. Open the following menus: Administration ●...
Seite 148 Table 2-11 Tray/bin manual sensor test (continued) Sensor or switch Sensor Replacement Description Paper-path Testing of sensor name number part number sensor test name Tray 3 paper size SW5, Tray 3 paper size SW5, 7 Tray 3 Remove Tray 2 and switches switches Paper Size...
Seite 149: Main Product Trays
Main product trays Tray 1 paper sensor (SR1) Open Tray 1, push the sensor lever down, and hold it for 3 seconds to activate the sensor. Figure 2-11 Tray 1 paper sensor Check the control-panel display for sensor response. If there is no response, replace the cartridge door assembly. Tools for troubleshooting ENWW...
Seite 150: Figure 2-12 Tray 2 Paper Sensor
Tray 2 Paper sensor (SR7) Remove Tray 2 and Tray 3, and then push the sensor levers on the right side of the cavity to activate the sensor. Figure 2-12 Tray 2 paper sensor Check the control-panel display for sensor response. If there is no response, replace the upper cassette pickup assembly.
Seite 151: Figure 2-13 Tray 2 Paper Surface Sensor
Tray 2 paper surface sensor (SR10) Remove Tray 2 and Tray 3, and then push the sensor at the back of the tray cavity. Figure 2-13 Tray 2 paper surface sensor Check the control-panel display for sensor response. If there is no response, replace the lifter drive assembly. Tools for troubleshooting ENWW...
Seite 152: Figure 2-14 Tray 2 Paper Size Switches
Tray 2 paper size switches (SW4, SW6) Remove Tray 2 and Tray 3, and then push the switches at the back of the tray cavity. Figure 2-14 Tray 2 paper size switches Check the control-panel display for sensor response. If there is no response, replace the lifter drive assembly. Chapter 2 Solve problems ENWW...
Seite 153: Figure 2-15 Tray 3 Paper Sensor
Tray 3 paper sensor (SR5) Remove Tray 2 and Tray 3, and then push the sensor lever on the right side of the cavity to activate the sensor. Figure 2-15 Tray 3 paper sensor Check the control-panel display for sensor response. If there is no response, replace the lower cassette pickup assembly.
Seite 154: Figure 2-16 Tray 3 Paper Surface Sensor
Tray 3 paper surface sensor (SR11) Remove Tray 2 and Tray 3, and then push the sensor at the back of the tray cavity. Figure 2-16 Tray 3 paper surface sensor Check the control-panel display for sensor response. If there is no response, replace the lifter drive assembly. Chapter 2 Solve problems ENWW...
Seite 155: Figure 2-17 Tray 3 Paper Size Switches
Tray 3 paper size switches (SW5, SW7) Remove Tray 2 and Tray 3, and then push the switches at the back of the tray cavity. Figure 2-17 Tray 3 paper size switches Check the control-panel display for sensor response. If there is no response, replace the lifter drive assembly. Tools for troubleshooting ENWW...
Seite 156: Figure 2-18 Output Bin Full Sensor
Output bin full sensor (SR4) Raise and then lower the output-bin levers to activate the sensor. Figure 2-18 Output bin full sensor Check the control-panel display for sensor response. If there is no response, replace the top-cover flag or the photo interrupter. Chapter 2 Solve problems ENWW...
Seite 157: Optional 500-Sheet Paper Tray (Tray 4)
Optional 500-sheet paper tray (Tray 4) Tray 4 paper sensor (SR3) Remove the Tray 4 cassette, and then push the sensor lever on the right side of the cavity to activate the sensor. Figure 2-19 Tray 4 paper sensor Check the control-panel display for sensor response. If there is no response, replace the optional 500-sheet feeder.
Seite 158: Figure 2-20 Tray 4 Paper Surface Sensor
Tray 4 paper surface (SR2) Remove Tray 4, and then press the sensor lever in the back right corner of the tray cavity to activate the sensor. Figure 2-20 Tray 4 paper surface sensor Check the control-panel display for sensor response. If there is no response, replace the optional 500-sheet feeder.
Seite 159: Figure 2-21 Tray 4 Paper Size Switches
Tray 4 paper size switches (SW2, SW3) Remove Tray 4, and then push the switches at the back of the tray cavity. Figure 2-21 Tray 4 paper size switches Check the control-panel display for sensor response. If there is no response, replace the optional 500-sheet feeder. Tools for troubleshooting ENWW...
Seite 160: Figure 2-22 Tray 4 Feed Sensor
Tray 4 Feed sensor (SR1) Open the lower right door. Use a small flatblade screwdriver to activate the sensor. Figure 2-22 Tray 4 feed sensor Check the control-panel display for sensor response. If there is no response, replace the optional Tray 4 assembly. Chapter 2 Solve problems ENWW...
Seite 161: Figure 2-23 Lower Right Door Sensor
Lower right door sensor (SW1) Open the lower right door, and then use a small screwdriver to activate the sensor. Figure 2-23 Lower right door sensor Check the control-panel display for sensor response. If there is no response, replace the optional 500-sheet paper tray assembly. Tools for troubleshooting ENWW...
Seite 162: 1X500 And 3X500 Paper Deck Trays
1x500 and 3x500 paper deck trays Tray 4 paper sensor (SR3) Tray 4 paper sensor (SR3) on page 131. Tray 4 paper surface sensor (SR2) Tray 4 paper surface (SR2) on page 132. Tray 4 paper size switches (SW2, SW3) Tray 4 paper size switches (SW2, SW3) on page 133.
Seite 163 Tray 5 paper sensor (SR83) Tray 4 paper sensor (SR3) on page 131. Tray 5 paper surface sensor (SR82) Tray 4 paper surface (SR2) on page 132. Tray 5 paper size switches (SW82, SW83) Tray 4 paper size switches (SW2, SW3) on page 133.
Seite 164: Hci Trays
HCI trays NOTE: For the purposes of this section, the tray numbers reflect a base unit with the HCI installed. If your product has an optional 500-sheet paper feeder (Tray 4) installed, the tray numbers in this section will differ. In this section, Tray 4 refers to the right tray, and Tray 5 refers to the left tray. Tray 4 paper sensor (PS3103) Remove Tray 4 from the HCI.
Seite 165: Figure 2-26 Tray 4 Paper Surface Sensor
In the tray cavity, in the upper right-hand corner, toggle the sensor lever. Figure 2-26 Tray 4 paper surface sensor Check the control-panel display for sensor response. If there is no response, replace the sensor. Tray 4 paper size sensor (PS3303) Remove Tray 4 from the HCI.
Seite 166: Figure 2-28 Tray 4 Paper Feed Sensor
Check the control-panel display for sensor response. If there is no response, replace the sensor. Tray 4 paper feed sensor (PS3302) Remove Tray 4 from the HCI. Place a business card between the feed roller and the separation roller as far as it will go to activate the feed sensor.
Seite 167: Figure 2-29 Tray 4 Door Open Sensor
Use a small flat-blade screwdriver to activate the door sensor. Figure 2-29 Tray 4 door open sensor Check the control-panel display for sensor response. If there is no response, replace the sensor. Tray 5 paper sensor (PS3203) Remove Tray 5 from the HCI. In the tray cavity, press and hold the tray presence switch (callout 1), and then lift the paper sensor lever (callout 2).
Seite 168: Figure 2-31 Tray Paper Surface Sensor
Check the control-panel display for sensor response. If there is no response, replace the sensor. Tray paper surface sensor (PS3201 and PS3202) Remove Tray 5 from the HCI. At the back of the tray cavity, toggle the sensor lever. Figure 2-31 Tray paper surface sensor Check the control-panel display for sensor response.
Seite 169: Figure 2-32 Tray 5 Paper Size Sensor
In the tray cavity, press and hold the tray presence switch (callout 1), and then lift the paper size sensor lever (callout 2). Figure 2-32 Tray 5 paper size sensor Check the control-panel display for sensor response. If there is no response, replace the sensor. Tray 5 feed sensor (PS3305) Remove Tray 5 from the HCI.
Seite 170: Print/Stop Test
Check the control-panel display for sensor response. If there is no response, replace the sensor. HCI exit sensor (PS3301) Open the HCI right door. Lift the jam access flap (callout 1), and then use a small flat-blade screwdriver to lift the sensor lever (callout 2).
Seite 171: Component Tests
Scroll to the Print/Stop Test item, and then press theOK button . Enter a range, and then pess the button. button to return to the Troubleshooting menu After the print job is completed, press the ● before the timer times out. After the timer times out, press the Stop button.
Seite 172: Drum Rotation Test Check
Drum rotation test check NOTE: This test is especially important if refilled toner cartridges are in use. The photosensitive drum, which is located in the toner cartridge, must rotate in order for the print process to work. The photosensitive drum receives its drive from the main gear assembly. Use this procedure to determine whether the drum is rotating.
Seite 173 Table 2-12 Component tests (continued) Component test Item Control-panel display Description message Tray 2 pickup solenoid test Tray 2 Pickup Solenoid Activates the Tray 3 cassette pickup solenoid for 10 seconds. Clutch drive test Feed Roller Clutch Activates the main motor to activate the paper feeder pickup clutch for 10 seconds.
Seite 174: Diagrams
Diagrams Block diagrams Figure 2-35 Product cross section Table 2-13 Product cross section Item Description Item Description Laser scanner Transfer roller Photosensitive drum Fuser film Toner cartridge Pressure roller Registration roller Fuser output roller Tray 1 (multipurpose tray) pickup roller Upper cassette Tray 1 (multipurpose tray) separation pad Lower cassette...
Seite 175: Table 2-14 Optional Paper Feeder (Tray 4) Cross Section
Figure 2-36 Optional paper feeder (Tray 4) cross section Table 2-14 Optional paper feeder (Tray 4) cross section Item Description Item Description Pickup roller Separation roller Feed roller Cassette Tools for troubleshooting ENWW...
Seite 176: Table 2-15 1X500-Sheet Paper Deck Cross Section
Figure 2-37 1x500-sheet paper deck cross section Table 2-15 1x500-sheet paper deck cross section Item Description Item Description Pickup roller Storage box Feed roller Cassette Separation roller Chapter 2 Solve problems ENWW...
Seite 177: Table 2-16 3X500-Sheet Paper Deck Cross Section
Figure 2-38 3x500-sheet paper deck cross section Table 2-16 3x500-sheet paper deck cross section Item Description Item Description Pickup roller Separation roller Feed roller Cassette Tools for troubleshooting ENWW...
Seite 178: Table 2-17 3,500-Sheet Hci Cross Section
Figure 2-39 3,500-sheet HCI cross section Table 2-17 3,500-sheet HCI cross section Item Description Item Description Pickup roller Right cassette Feed roller Left cassette Separation roller Chapter 2 Solve problems ENWW...
Seite 179: Location Of Connectors
Location of connectors DC controller connections Figure 2-40 DC controller connections Table 2-18 DC controller connections Item Description Item Description Item Description Low-voltage power Right door sensor Upper cassette supply media end switch Lower cassette media end switch Low-voltage power Output sensor Input accessory supply...
Seite 180 Table 2-18 DC controller connections (continued) Item Description Item Description Item Description Cartridge Upper cassette Connector PCA presence sensor lifter motor Front fan Lower cassette lifter motor Scanner motor Upper cassette lift Fuser fan up sensor Lower cassette lift- up sensor Upper cassette media width switch...
Seite 181: Plug/Jack Locations
Plug/jack locations Local area network (LAN) Ethernet (RJ-45) network port Hi-Speed USB 2.0 printing port Host USB port (for connecting third-party devices) Tools for troubleshooting ENWW...
Seite 182: Locations Of Major Components
Locations of major components Figure 2-41 External component locations Table 2-20 External component locations Item Description Item Description Top rear cover Left inner lower cover Face-down cover Front left lower cover Tray 1 (multipurpose tray) cover Left handle cover Right rear cover Duplex blanking cover Right door Rear cover...
Seite 183: Table 2-21 Major Component Locations (1 Of 3)
Table 2-20 External component locations (continued) Item Description Item Description Left inner upper cover HIP cover Left inner rear cover Top cover Figure 2-42 Major component locations (1 of 3) Table 2-21 Major component locations (1 of 3) Item Description Item Description Output assembly...
Seite 184: Table 2-22 Major Component Locations (2 Of 3)
Figure 2-43 Major component locations (2 of 3) Table 2-22 Major component locations (2 of 3) Item Description Item Description Laser scanner Lifter drive assembly Main drive assembly Fuser drive assembly Figure 2-44 Major component locations (3 of 3) Table 2-23 Major component locations (3 of 3) Item Description...
Seite 185: Table 2-24 Pca Locations
Figure 2-45 PCA locations Table 2-24 PCA locations Item Description Item Description Low-voltage power supply USB PCA DC controller PCA Connector PCA High-voltage power supply Tools for troubleshooting ENWW...
Seite 186: Table 2-25 Motor Locations
Figure 2-46 Motor locations Table 2-25 Motor locations Item Description Item Description Scanner motor Lower cassette lifter motor Drum motor Fuser motor Upper cassette lifter motor Figure 2-47 Fan locations Table 2-26 Fan locations Item Description Item Description Rear fan Fuser fan Front fan Chapter 2 Solve problems...
Seite 187: Table 2-27 Roller Locations
Figure 2-48 Roller locations Table 2-27 Roller locations Item Description Item Description Tray 1 (multipurpose tray) pickup roller Upper cassette pickup roller Tray 1 (multipurpose tray) separation pad Lower cassette pickup roller Upper cassette separation roller Transfer roller Lower cassette separation roller Tools for troubleshooting ENWW...
Seite 188: Table 2-28 500-Sheet Feeder External Component Locations
Figure 2-49 500-sheet feeder external component locations Table 2-28 500-sheet feeder external component locations Item Description Item Description Right door Rear cover Right front cover Cassette Right lower cover Front upper cover Left cover Chapter 2 Solve problems ENWW...
Seite 189: Table 2-29 500-Sheet Feeder Internal Component Locations
Figure 2-50 500-sheet feeder internal component locations Table 2-29 500-sheet feeder internal component locations Item Description Item Description Pickup motor Separation roller Lifter drive Feed roller Controller PCA Pickup roller Pickup assembly Tools for troubleshooting ENWW...
Seite 190: Table 2-30 1X500 Paper Deck External Component Locations
Figure 2-51 1x500 paper deck external component locations Table 2-30 1x500 paper deck external component locations Item Description Item Description Right door Rear cover Right front cover Front lower cover Right lower cover Front door Left cover Cassette Left lower cover Front upper cover Rear lower cover Chapter 2 Solve problems...
Seite 191: Table 2-31 1X500 Paper Deck Internal Component Locations
Figure 2-52 1x500 paper deck internal component locations Table 2-31 1x500 paper deck internal component locations Item Description Item Description Separation roller Lifter drive assembly Pickup roller Controller PCA Feed roller Cassette pickup assembly Pickup motor Storage box Tools for troubleshooting ENWW...
Seite 192: Table 2-32 3X500 Paper Deck External Component Locations
Figure 2-53 3x500 paper deck external component locations Table 2-32 3x500 paper deck external component locations Item Description Item Description Right door Rear lower cover Right front cover Rear cover Right lower cover Front lower cover Left cover Cassette Left lower cover Front upper cover Chapter 2 Solve problems ENWW...
Seite 193: Table 2-33 3X500 Paper Deck Internal Component Locations
Figure 2-54 3x500 paper deck internal component locations Table 2-33 3x500 paper deck internal component locations Item Description Item Description Separation roller Lifter drive assembly Pickup roller Controller PCA Feed roller Cassette pickup assembly Pickup motor Tools for troubleshooting ENWW...
Seite 194: Table 2-34 Hci External Component Locations
Figure 2-55 HCI external component locations Table 2-34 HCI external component locations Item Description Item Description Right door Left lower cover Right rear cover Rear lower cover Right center cover Rear cover Right front cover Right cassette Right lower cover Left cassette Left cover Chapter 2 Solve problems...
Seite 195: Table 2-35 Hci Internal Component Locations (1 Of 2)
Figure 2-56 HCI internal component locations (1 of 2) Table 2-35 HCI internal component locations (1 of 2) Item Description Item Description Left pickup assembly Controller PCA Right pickup assembly Merge assembly Tools for troubleshooting ENWW...
Seite 196: Table 2-36 Hci Internal Component Locations (2 Of 2)
Figure 2-57 HCI internal component locations (2 of 2) Table 2-36 HCI internal component locations (2 of 2) Item Description Item Description Left cassette pickup drive Right cassette lifter drive assembly Left cassette pickup motor Right cassette automatic close assembly Right cassette pickup drive Left cassette automatic close assembly Right cassette pickup motor...
Seite 197: General Timing Charts
General timing charts Figure 2-58 General timing chart Tools for troubleshooting ENWW...
Seite 198: Circuit Diagrams
Circuit diagrams Figure 2-59 General circuit diagram (1 of 2) 10 9 J1DWH B10 A10 J1DA J1DB +24VD +24VC J903 Chapter 2 Solve problems ENWW...
Seite 199: Figure 2-60 General Circuit Diagram (2 Of 2)
Figure 2-60 General circuit diagram (2 of 2) Tools for troubleshooting ENWW...
Seite 200: Internal Test Pages
Internal test pages Clean the paper path At the product control panel, press the Home button. Open the following menus: Device Maintenance ● Calibration/Cleaning ● Print Cleaning Page ● The cleaning process can take several minutes. When it is finished, discard the printed page. Set up an auto cleaning page Use the procedure in this section to set up an automatic cleaning page.
Seite 201: Print A Configuration Page
Scroll to the Print item, and then press the button to print the pages. Figure 2-61 Configuration page Configuration Page Page 1 Device information Installed personalities and options HP Web services Memory Event log Security Paper trays and options Tools for troubleshooting ENWW...
Seite 202: Hp Embedded Jetdirect Page
HP embedded Jetdirect page The second configuration page is the HP embedded Jetdirect page, which contains the following information: Always make sure the status line under the general information line indicates "I/O Card Ready." Figure 2-62 HP embedded Jetdirect page...
Seite 203: Finding Important Information On The Configuration Pages
“Installed Personalities and All optional devices that are installed on the Options.” Shows model and capacity. product should be listed on the main Embedded HP Jetdirect Look on the main configuration page, configuration page. under “Installed Personalities and In addition, separate pages print for the Options.”...
Seite 204: Control Panel Menus
You can perform basic product setup by using the Administration menu. Use the HP Embedded Web Server for more advanced product setup. To open the HP Embedded Web Server, enter the product IP address or host name in the address bar of a Web browser.
Seite 205: General Settings Menu
Table 2-38 Reports menu (continued) First level Second level Values Description Web Services Status Page Print Shows the detected Web Services for the product. View Other Pages PCL Font List Print Prints the available PCL fonts. PS Font List Print Prints the available PS fonts.
Seite 206 Table 2-39 General Settings menu (continued) First level Second level Third level Fourth level Values Description Sleep/Auto Off Range: 1 to 120 Set the number of After minutes minutes after which the product enters Default = 60 minutes Sleep or Auto Off mode.
Seite 207 Table 2-39 General Settings menu (continued) First level Second level Third level Fourth level Values Description X1 Shift -5.00 mm to 5.00 The direction that is perpendicular to the Y1 Shift way the paper passes through the X2 Shift product is referred to as X.
Seite 208 Table 2-39 General Settings menu (continued) First level Second level Third level Fourth level Values Description Resistance Mode Normal* Use this setting to correct print quality problems in low- humidity Down environments and highly resistive paper. Use the Up option to solve print quality problems that are related to poor toner-transfer.
Seite 209 Table 2-39 General Settings menu (continued) First level Second level Third level Fourth level Values Description Use this setting to enable or disable Resolution Enhancement technology (REt), which produces smoother angles, curves, and edges. Economode Use this setting to enable or disable the Off* Economode feature, which conserves...
Seite 210 Table 2-39 General Settings menu (continued) First level Second level Third level Fourth level Values Description Jam Recovery Auto* This product provides a jam recovery feature that reprints jammed pages. Select one of the following options: Auto: The product attempts to reprint jammed pages when sufficient memory is available.
Seite 211: General Print Settings Menu
Table 2-39 General Settings menu (continued) First level Second level Third level Fourth level Values Description Quick Copy Job Off* Sets a maximum Held Timeout storage-time limit for 1 Hour stored Quick Copy and Proof and Hold 4 Hours jobs. If a stored job is not printed during 1 Day this period, it is...
Seite 212: Table 2-40 General Print Settings Menu
Table 2-40 General Print Settings menu First level Second level Values Description Manual Feed Enabled Use to enable or disable the manual-feed feature, which Disabled* allows the user to feed paper into the product by hand. When this feature is enabled, the user can select manual feed from the control panel as the paper source for a job.
Seite 213 Table 2-40 General Print Settings menu (continued) First level Second level Values Description Orientation Portrait* Select the orientation that is most often used for copy or scan Landscape originals. Select the Portrait option if the short edge is at the top or select the Landscape option if the long edge is at the top.
Seite 214: Default Print Options Menu
Standard: Tray numbering is based on newer HP LaserJet models. Classic: Tray numbering is based on HP LaserJet 4 and older models. Default Print Options menu To display: At the product control panel, open the Administration menu, and then open the Default Print Options menu.
Seite 215: Display Settings Menu
Table 2-41 Default Print Options menu (continued) First level Second level Values Description Default Paper Size Select from a list of sizes that the Configures the default paper size product supports. used for print jobs. Default Custom Paper Size inches X Dimension Configures the default paper size that is used when the user selects...
Seite 216: Table 2-42 Display Settings Menu
In the following table, asterisks (*) indicate the factory default setting. Table 2-42 Display Settings menu First level Values Description Display Brightness Range: -10 to 10 Use to specify the intensity of the LCD control panel display. The default value is 0. Language Select from a list of languages Use to select a different language for control-panel messages and...
Seite 217: Manage Supplies Menu
Manage Supplies menu To display: At the product control panel, open the Administration menu, and then open the Manage Supplies menu. In the following table, asterisks (*) indicate the factory default setting. Table 2-43 Manage Supplies menu First level Second level Third level Fourth level Values...
Seite 218: Manage Trays Menu
Table 2-43 Manage Supplies menu (continued) First level Second level Third level Fourth level Values Description Store Usage Data On supplies The Store Usage Data menu provides Not on supplies a way to suppress the toner cartridges from storing most of the information gathered exclusively for the purpose of...
Seite 219 Table 2-44 Manage Trays menu First level Values Description Use Requested Tray Exclusively* Controls how the product handles jobs that have specified a specific input tray. Two First options are available: Exclusively: The product never selects a different tray when the user has indicated that a specific tray should be used, even if that tray is empty.
Seite 220: Network Settings Menu
Table 2-44 Manage Trays menu (continued) First level Values Description Alternative Letterhead Mode Disabled* Use to load letterhead or preprinted paper into the tray the same way for all print jobs, Enabled whether you are printing to one side of the sheet or to both sides of the sheet.
Seite 221: Table 2-45 Network Settings Menu
Jetdirect Menu See the table that follows for details. These menus have the same structure. If an additional HP Jetdirect network card is installed in the EIO slot, then both menus are available. Table 2-46 Jetdirect Menu...
Seite 222 Description IPV4 Settings Config Method Bootp Specifies the method that TCP/IPv4 DHCP* parameters will be configured on the Auto IP HP Jetdirect print server. Manual Bootp (Bootstrap Protocol): Use for automatic configuration from a BootP server. DHCP (Dynamic Host Configuration...
Seite 223 Auto IP: A link-local IP address 169.254.x.x is set. Legacy: The address 192.0.0.192 is set, consistent with older HP Jetdirect products. Primary DNS Range: 0 – 255 Specify the IP address (n.n.n.n) of Default = a Primary Domain xxx.xxx.xx.xx Name System (DNS) Server.
Seite 224 Table 2-46 Jetdirect Menu (continued) First level Second level Third level Fourth level Values Description DHCPV6 Policy Router Specified Router Specified: The stateful auto- Router configuration method Unavailable* to be used by the print server is Always determined by a router.
Seite 225 Table 2-46 Jetdirect Menu (continued) First level Second level Third level Fourth level Values Description Proxy Server Select from a Specifies the proxy provided list. server to be used by embedded applications in the product. A proxy server is typically used by network clients for Internet access.
Seite 226 Third level Fourth level Values Description Security Secure Web HTTPS Required* For configuration management, specify HTTPS Optional whether the HP Embedded Web Server will accept communications using HTTPS (Secure HTTP) only, or both HTTP and HTTPS. HTTPS Required: For secure, encrypted...
Seite 227 Table 2-46 Jetdirect Menu (continued) First level Second level Third level Fourth level Values Description Reset Security Specify whether the current security settings on the print server will be saved or reset to factory defaults. Yes: Security settings are reset to factory defaults.
Seite 228 Table 2-46 Jetdirect Menu (continued) First level Second level Third level Fourth level Values Description Diagnostics Embedded Tests LAN HW Test Provides tests to help diagnose network hardware or TCP/IP network connection problems. Embedded tests help to identify whether a network fault is internal or external to the product.
Seite 229 No option to not choose Data Path Test This test helps to identify data path and corruption problems on an HP postscript level 3 emulation product. It sends a predefined PS file to the product, However, the test is paperless;...
Seite 230 Table 2-46 Jetdirect Menu (continued) First level Second level Third level Fourth level Values Description Execution Time Range: 1 – 24 hours Specify the length of time (in hours) that Default = 1 hour an embedded test will be run. If you select zero (0), the test runs indefinitely until an error occurs...
Seite 231 Table 2-46 Jetdirect Menu (continued) First level Second level Third level Fourth level Values Description Timeout Default = 001 Specify the length of time, in seconds, to wait for a response from the remote host. The maximum is 100. Count Default = 004 Specify the number of ping test packets...
Seite 232 Table 2-46 Jetdirect Menu (continued) First level Second level Third level Fourth level Values Description RTT Min Default = 0000 Shows the minimum detected roundtrip- time (RTT), from 0 to 4096 milliseconds, for packet transmission and response. RTT Max Default = 0000 Shows the maximum detected roundtrip- time (RTT), from 0 to...
Seite 233 Table 2-46 Jetdirect Menu (continued) First level Second level Third level Fourth level Values Description Link Speed Auto* The link speed and communication mode of the print server must match the network. The available settings depend on the product and installed print server.
Seite 234: Troubleshooting Menu
Table 2-46 Jetdirect Menu (continued) First level Second level Third level Fourth level Values Description 100TX Full Limits auto- negotiation to a maximum link speed of 100 Mbps. 100TX Auto 1000 Mbps, full- duplex operation. Troubleshooting menu To display: At the product control panel, select the Administration menu, and then select the Troubleshooting menu.
Seite 235 Table 2-47 Troubleshooting menu (continued) First level Second level Third level Fourth level Values Description Test Duplex Path Off* Number of Range: 1–500 Sets the default Copies number of copies for Default = 1 a copy job. This default applies when the Copy or Quick Copy function is initiated from the...
Seite 236: Device Maintenance Menu
Table 2-47 Troubleshooting menu (continued) First level Second level Third level Fourth level Values Description Component Test Select from a list of Use to exercise available individual parts components. independently to isolate noise, leaking, or other issues. To start the test, select one of the components.
Seite 237: Calibration/Cleaning Menu
Table 2-48 Backup/Restore menu First level Second level Third level Values Description Backup Data Backup Now Insert a USB drive to which the product will save a backup file. Restore Data Insert a USB drive that contains the backup file. Calibration/Cleaning menu To display: At the product control panel, select the Device Maintenance menu, and then select the Calibration/Cleaning menu.
Seite 238: Usb Firmware Upgrade Menu
USB Firmware Upgrade menu To display: At the product control panel, select the Device Maintenance menu, and then select the USB Firmware Upgrade menu. Insert a USB storage device with a firmware upgrade bundle into the USB port, and follow the on- screen instructions.
Seite 239: Interpret Control-Panel Messages
Interpret control-panel messages Control-panel message types The control-panel messages and event code errors indicate the current product status or situations that might require action. NOTE: Event log errors may or may not appear on the control-panel display. Access the event log to view or print the event log errors.
Seite 240: 21.00.00 Page Too Complex To Continue, Touch "Ok
Some data might be lost. Check the host configuration. 40.00.02 Embedded I/O buffer overflow To continue, touch “OK” Description Too much data was sent to the embedded HP Jetdirect print server. An incorrect communications protocol might be in use. Recommended action Press the button to print the transferred data.
Seite 241: 40.00.04 Eio Bad Transmission To Continue, Touch "Ok
Recommended action Press the button to continue. 40.00.04 EIO <X> bad transmission To continue, touch “OK” Description The product displays this message when a connection with the card in the indicated slot has been abnormally broken. Recommended action Press the button to continue.
Seite 242: Options
41.03.YZ Unexpected size in Tray <X> To use another tray, touch "Options" Description The product detected a different paper size than expected. Y = Size mismatch, Z = Source Y = 0: Detected paper is longer or shorter than expected ◦...
Seite 243: 41.05.Yz Unexpected Type In Tray To Use Another Tray, Touch "Options
Y = C: Heavy paper 3 ◦ Y = D: Heavy paper 2 ◦ Z = 1: Normal paper ◦ Z = 3: LBP transparency ◦ Z = 4: Glossy paper ◦ Z = 5: Gloss film ◦ Z = 6: Non-assured transparency ◦...
Seite 244: Wx.yz Error To Use Another Tray, Touch "Options
Y = 7: Heavy paper ◦ Y = 8: Light paper ◦ Y = 9: Rough paper ◦ Y = A: Extra heavy glossy paper (glossy paper 3) ◦ Y = B: Heavy glossy paper (glossy paper 2) ◦ Y = C: Heavy paper 3 ◦...
Seite 245 WX = 02: Beam detected misprint error ◦ 06: ITB top detection error ◦ 07: Paper transportation error ◦ 08: Optional input source delay ◦ 09: Sub-thermistor abnormally high temperature ◦ 18: Scan line inclination adjustment request ◦ 19: T2 roller HV ◦...
Seite 246: 47.Fc.yz Printer Calibration Failed To Continue, Touch "Ok
3: Tray 3 ◦ D: Duplexer ◦ Recommended action To clear message, press the button. If the message reappears, turn the product off and then on. If the error persists, replace the DC controller PCA. 47.FC.YZ Printer calibration failed To continue, touch “OK” Description The product is unable to access or implement one of the image pattern files.
Seite 247: 47.Wx.yz Printer Calibration Failed
47.FC.42 (event code): Pulse width modulation image not found ◦ 47.FC.43 (event code): Pulse width modulation print engine execution failure ◦ Recommended action Turn the product off and then on. If the error persists, reload the firmware. 47.WX.YZ Printer calibration failed Description The print quality calibration failed.
Seite 248 2: Normal, typed (not AutoSense) ● 3: Light paper 1, 2, or 3, typed or AutoSense ● 4: Heavy paper 1, typed or AutoSense ● 5: Heavy paper 2, typed or AutoSense ● 6: Heavy paper 3, typed or AutoSense ●...
Seite 249 Check the connector (J1) between the fuser and the product. If it is damaged, replace the fuser. If this product was previously serviced, check the connector (J61) on the DC controller PCA. If the error persists, replace the fuser. W = B: High fuser temperature 3 Remove and then reseat the fuser.
Seite 250 W = 6, Open fuser, breaking of a heater wire Check the power source. Make sure the power source meets product requirements. NOTE: If the power source does not meet the power frequency requirement of 43 to 67Hz, the fuser temperature control does not work properly and causes this error. If this product was previously serviced, check the connector (J61) on the DC controller PCA.
Seite 251: 51.00.Yy Error To Continue Turn Off Then On
51.00.YY Error To continue turn off then on Description An error with the laser scanner assembly has occurred in the product. YY = 10: Beam detect error ◦ YY = 19: Laser malfunction ◦ YY = 20: Black laser scanner error ◦...
Seite 252: Error To Continue Turn Off Then On
If the component tests showed a failure, reconnect the connectors of the scanner motor (J1900 and J801) and the DC controller PCA (J71). Replace the laser-scanner assembly. 52.00.20 Error To continue turn off then on Description A scanner rotation error has occurred. Recommended action Turn the product off and then on.
Seite 253: 55.Xx.yy Dc Controller Error To Continue Turn Off Then On
Recommended action 54.00.03: Environmental sensor failure Turn the product off and then on. If the environment sensor has been removed or replaced. check the connector on the environment sensor and the connector (J63) on the DC controller PCA. If the error persists, replace the environment sensor assembly. 54.00.04: Engine temperature sensor 1 abnormality warning Turn the product off and then on.
Seite 254: 57.00.0X Error
57.00.0X Error Description A fan error has occurred. Recommended action 57.00.01: Fan motor 1 (rear) malfunction Turn the product off and then on. Listen for fan noise at the rear of the product. If no noise is heard, replace the power supply fan (FM1). If this part has been removed or replaced, check the connector (J33) on the DC controller PCA.
Seite 255: 59.00.20 Error To Continue Turn Off Then On
59.00.20 Error To continue turn off then on Description A motor rotation error has occurred. Recommended action Turn the product off and then on. 59.00.30 Error To continue turn off then on Description A fuser motor startup error has occurred. Recommended action Turn the product off and then on.
Seite 256: 59.05.60 Error To Continue Turn Off Then On
Recommended action Perform the drum-motor component test in the Troubleshooting menu. Use the disable toner cartridge check and run the drum motor component test with the toner cartridge removed. If the test passes, replace the toner cartridge. If the test fails, replace the drum motor.
Seite 257: 69.11.Yy Error To Continue, Touch "Ok
If the error persists, replace the DC controller. 81.WX.YZ Embedded JetDirect Error To continue turn off then on Description The product experienced an embedded HP Jetdirect print server critical error. 81.01.00 (event code): EIO Networking Event <UVWXYZ> ◦ 81.02.00 (event code): Wireless Networking Event <UVWXYZ>...
Seite 258: 81.Yy.yy Eio Error To Continue Turn Off Then On
Recommended action Turn the product off and then on. Turn the product off, reseat the EIO accessory, and then turn the product on. If the error persists, replace the formatter. 81.YY.YY EIO Error To continue turn off then on Description An external I/O card has failed on the product.
Seite 259: Bad Optional Tray Connection
Actual supply life remaining may vary. Consider having a replacement available. The supply does not need to be replaced now unless the print quality is no longer acceptable. Once an HP supply has reached the very low condition, HP's warranty on that supply has ended.
Seite 260: Card Slot Device Failure To Clear Touch "Clear
Actual supply life remaining may vary. Consider having a replacement available. The supply does not need to be replaced now unless the print quality is no longer acceptable. Once an HP supply has reached the very low condition, HP's warranty on that supply has ended.
Seite 261: Cartridge Ship Mode
Recommended action Use the embedded Web server or HP Web Jetadmin to initialize the component. Cartridge ship mode Description Manufacturing use only - should not be seen in field. Recommended action Contact HP support for steps to resolve this condition.
Seite 262: Close Top Cover
Close top cover Description The cartridge door is open. Recommended action Close the cartridge door. Make sure that the connectors are fully seated on the cartridge door switch SW3. Make sure that the tab on the cartridge door that activates the switch is not missing or damaged. Replace the cartridge-door assembly if necessary.
Seite 263: Eio Disk Not Functional
EIO <X> disk not functional Description The EIO disk in slot indicated is not working correctly. Recommended action Turn the product off. Remove the EIO disk from the slot indicated. Install a new EIO disk. Turn the product on. EIO <X> disk spinning up Description The EIO disk product in the indicated slot is spinning up.
Seite 264: Eio Is Write Protected To Clear Touch "Clear
EIO not initialized To clear touch “Clear” Description This file-storage component must be initialized before use. Recommended action Use the HP Embedded Web Server or HP Web Jetadmin to initialize the file system. Event log is empty Description No product events are in the log.
Seite 265: Fuser Kit Very Low To Continue, Touch "Ok
Fuser Kit very low To continue, touch “OK” Description The product indicates when a supply level is very low. NOTE: After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended. Recommended action Replace the fuser kit.
Seite 266: Initializing
Initializing... Description The product is starting. Recommended action No action is necessary. Wait until the Ready message appears on the display. Install Black Cartridge Description A supply is either not installed or not correctly installed in the product. Recommended action Replace or reinstall the toner cartridge correctly to continue printing.
Seite 267: Internal Disk File Operation Failed To Clear Touch "Clear
Recommended action Press the Clear button to clear the message. Internal disk file operation failed To clear touch “Clear” Description A PJL file system command attempted to perform an illogical operation. Recommended action Press the Clear button to clear the message. Internal disk file system is full To clear touch “Clear”...
Seite 268: Internal Disk Not Initialized To Clear Touch "Clear
Description This file-storage component must be initialized before use. Recommended action Use the HP Embedded Web Server or HP Web Jetadmin to initialize the file system. Internal disk spinning up Description Internal disk device is spinning up its platter. Jobs that require disk access must wait.
Seite 269: Load Tray : [Size] To Continue, Touch "Ok
Make sure that the sensor flag on the paper presence sensor is not damaged and moves freely. Reconnect the corresponding connector: Tray 1 (multipurpose tray): Connectors (J1) on the Tray 1 paper out sensor and the connector ● (J41) on the DC controller PCA. Input trays: Connectors (J15 and J7) on the tray paper out sensor and the connectors (J43, ●...
Seite 270: Load Tray : [Type], [Size] To Use Another Tray, Touch "Options
Recommended action Load the tray with the requested paper or adjust the paper guides. If the error persists, use the tray paper present sensor test in the Tray/ Bin manual sensor test to verify that the sensor is correctly functioning. Make sure that the sensor flag on the paper presence sensor is not damaged and moves freely.
Seite 271: Manually Feed: [Size]
Recommended action The even-numbered pages of the two-sided document have printed. Follow the next steps to print the odd-numbered pages. Maintaining the same orientation, remove the document from the output bin. Do not discard blank pages. Flip the document over so the printed side is up. Load document in Tray 1.
Seite 272: Manually Feed: [Type], [Size] To Continue, Touch "Ok
Manually feed: [Type], [Size] To continue, touch “OK” Description This message appears when manual feed is selected, Tray 1 is not loaded, and other trays are available. Recommended action Load tray with requested paper. ◦ If paper is already in tray, press the Help button to exit the message and then press the button...
Seite 273: Paperless Mode
Description This is a test mode used in manufacturing and should not be seen on a normally operating product. Recommended action Contact HP support for steps to resolve this condition. Printing Engine Test... Description The product is printing an engine test page.
Seite 274: Ram Disk File System Is Full To Clear Touch "Clear
Description The RAM disk file system must be initialized before it can be used. Recommended action Use the HP Embedded Web Server or HP Web Jetadmin to initialize the file system. Remove cartridge lock Description The product has been turned on with a cartridge shipping lock installed on the toner cartridge.
Seite 275: Replace Black Cartridge
The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.
Seite 276: Rom Disk Device Failed To Clear Touch "Clear
ROM disk not initialized To clear touch “Clear” Description The ROM disk file system must be initialized before it can be used. Recommended action Use the HP Embedded Web Server or HP Web Jetadmin to initialize the file system. Chapter 2 Solve problems ENWW...
Seite 277: Size Mismatch In Tray
Multiple supplies on the product have reached the low threshold. Recommended action Replace the supply when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty ends. Supplies very low To continue, touch “OK” Description More than one color supply on the product has reached the very low condition.
Seite 278: Supply Memory Warning
To continue printing in color, either replace the supply or reconfigure the product by using the ◦ Manage Supplies menu on the control panel. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty ends. Supply memory warning Description Unable to read cartridge data.
Seite 279: Tray Overfilled Remove Excess Paper
Recommended action Close the tray. If this message appears and the lifter-base assembly was removed or replaced, make sure that the connector on the assembly is correctly connected and fully seated. If the error persists, use the paper size switches (SW2,3 - SW82,83 - SW92,93) test in the Tray/ Bin manual sensor test to test the switches.
Seite 280: Unable To Cancel Firmware Update Job
Unable to cancel firmware update job Description The product is processing of downloading a remote firmware upgrade and cannot cancel it. Recommended action Firmware updates cannot be canceled once started. The product will restart automatically to complete the firmware update. Unable to install the firmware Description The product displays this message when one of the following conditions occurs during a firmware...
Seite 281: Unsupported Supply Installed
Unsupported supply installed To continue, touch “OK” Description One or more genuine HP supplies designed for a different product are installed. These supplies are not supported by the product. The product may either shut down or slow down. Recommended action The installed supply was not designed for this product and is not supported.
Seite 282: Upgrade Complete To Continue Turn Off Then On
Upgrade complete To continue turn off then on Description The firmware upgrade is complete. Recommended action Turn the product off and then on. USB accessory needs too much power Remove USB and turn off then on Description A USB accessory is drawing too much electrical current. Printing cannot continue. Recommended action Remove the USB accessory, and then turn the product off and then on.
Seite 283: Usb Not Initialized To Clear Touch "Clear
Description The USB device file system must be initialized before it can be used. Recommended action Use the embedded Web server or HP Web Jetadmin to initialize the component. USB storage accessory removed Clearing any associated data Description This message displays for six seconds after removal of the USB storage accessory.
Seite 284: Used Supply Installed To Continue, Touch "Ok
Used supply installed To continue, touch “OK” Description The product displays this message when a used supply (a remanufactured or refilled genuine HP or non-HP product) has been installed. 10.00.34 (event code): Black toner cartridge ◦...
Seite 285: Event Log Messages
Event log messages Some messages appear only in the event log. For additional numeric messages, see the control-panel message section of this manual. Figure 2-63 Sample event log Event Log Page 1 Product information Event number Date and time Engine cycles Event log code Firmware version number Description of personality...
Seite 286: Print Or View An Event Log
Print or view an event log NOTE: The event log in using the Administration menu shows only a subset of events. For a complete event log, use the Service menu. Print or view the event log from the Administration menu At the product control panel, press the Home button.
Seite 287 Event log message Description Action 99.00.01 Remote firmware upgrade (.bdl) was not The firmware file is corrupt. Download the performed. The file is corrupt. firmware file and attempt the upgrade again. 99.00.02 Remote firmware upgrade (.bdl) was not The IO timed out during the firmware performed.
Seite 288 Event log message Description Action 99.00.13 Remote firmware upgrade (.bdl) was not The firmware file sent was not the correct file. performed. An invalid file was sent. Download the firmware file again, making 99.00.14 sure to download the file for the correct product model.
Seite 289: Clear Jams
Make sure that the paper guides are correctly positioned against the paper. ● Verify the paper meets the product specifications. ● Use the control panel or the HP Embedded Web Server to make sure that the tray is configured ● properly. Jam locations...
Seite 290: Clear Jams In The Output-Bin Area
Clear jams in the output-bin area If paper is visible from the output bin, grasp the leading edge and remove it. Clear jams in Tray 1 Slowly pull the jammed paper out of the product. Chapter 2 Solve problems ENWW...
Seite 291: Clear Jams In Tray 2 Or Tray 3
Clear jams in Tray 2 or Tray 3 Open the right-side access door. If the jammed page is visible, gently pull it out of the product. If you were not able to clear the jam by using the right-side access door, slide the tray out of the product.
Seite 292 If the edge of the paper is visible in the feed area, slowly pull the paper toward the left side and then out of the product. NOTE: Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the toner-cartridge area.
Seite 293: Clear Jams In The 500-Sheet Trays
Clear jams in the 500-sheet trays Open the right-side access door and the 500- sheet tray jam-access door. Remove the 500-sheet tray. If the edge of the paper is visible in the feed area, slowly pull the paper toward the right side and out of the product.
Seite 294: Clear Jams In The 3,500-Sheet High-Capacity Tray
Close the 500-sheet tray. Close the right-side access door and the 500- sheet tray jam-access door. Clear jams in the 3,500-sheet high-capacity tray Open the right and left sides of the tray. Chapter 2 Solve problems ENWW...
Seite 295 Remove any damaged sheets of paper. Above the right-side tray, press the green button to release the jam-access plate. If jammed paper is in the feed area, pull it down to remove it. Clear jams ENWW...
Seite 296 Push up on the jam-access plate to close it. Close the right and left sides of the tray. Open the jam-access door on the right side of the high-capacity tray cabinet. Chapter 2 Solve problems ENWW...
Seite 297: Clear Jams From The Toner-Cartridge Area
Lift up the jam-release plate and remove any jammed paper. Close the jam-access door on the right side of the high-capacity tray cabinet. Clear jams from the toner-cartridge area Press the cartridge-door-release button. Clear jams ENWW...
Seite 298 Open the cartridge door. Remove the toner cartridge. CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Pull the green tab down to open the metal plate inside the product. Chapter 2 Solve problems ENWW...
Seite 299 Slowly pull the paper out of the product. Be careful to not tear the paper. CAUTION: Avoid spilling loose toner. Use a dry, lint-free cloth to clean any toner that might have fallen into the product. If loose toner falls into the product, it might cause temporary problems with print quality.
Seite 300: Clear Jams In The Fuser
Clear jams in the fuser Open the fuser door on the left side of the product. CAUTION: The fuser can be hot while the product is in use. Push down on the green tab to open the fuser jam-access cover. Remove any paper from the fuser.
Seite 301 Close the fuser jam-access cover. Close the fuser door. Clear jams ENWW...
Seite 302: Clear Jams From The Duplexer
Clear jams from the duplexer Remove the duplexer. Remove any paper from the duplexer. Reinstall the duplexer. Chapter 2 Solve problems ENWW...
Seite 303: Solve Paper-Handling Problems
Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray. Use only paper that meets HP specifications for this product. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
Seite 304: Use Manual Print Modes
Use manual print modes Try the following manual print modes to see if they solve the image-quality problems. Select a manual print mode At the product control panel, press the Home button. Open the following menus: Administration ● General Settings ●...
Seite 305: Table 2-51 Mp Modes Under The Optimize Submenu
Humidity Mode With glossy film, set to High when the product is in a high- humidity environment and print-quality defects occur on HP Tough Paper or Opaque film. With transparencies, set to High when the product is in a high-humidity environment and print-quality defects occur on color transparencies on the first page of a print job.
Seite 306: Print Quality Troubleshooting Tools
Print quality troubleshooting tools Repetitive defects measurements Use a ruler to measure occurrences of repetitive image defects to help solve image quality problems. Place the ruler next to the first occurrence of the defect on the page. Find the distance between identical defects and use the figure below to identify the component that is causing the defect.
Seite 307: Solve Image-Quality Problems
Make sure that the toner cartridge is fully installed. The toner cartridge might be almost empty. Check the supplies status, and replace the toner cartridge if necessary. The paper might not meet HP specifications (for example, the paper is too moist or too rough). Light print (entire page) Make sure that the toner cartridge is fully installed.
Seite 308 Table 2-52 Image defect examples (continued) Problem Image example Solution Perform the following test Stop a print job during the print operation before it is complete, then remove the toner cartridge. Open the photosensitive drum shield, and look at the toner image on the drum.
Seite 309 Table 2-52 Image defect examples (continued) Problem Image example Solution Dropouts Make sure that the environmental specifications for the product are being met. Try using a smoother paper. If the transfer roller is deformed or damaged, replace the roller. The high-voltage contact of the static eliminator with the toner cartridge might be dirty.
Seite 310 Make sure that the environmental specifications for the product are being met. Make sure that the type and quality of the paper you are using meet HP specifications. For more information, see the product user guide. The pressure roller is dirty, the fuser film is scratched, or a foreign substance is on the fuser film.
Seite 311 Repeat image This type of defect might occur when using preprinted forms or a large quantity of narrow paper. Verify that the preprinted ink used on forms meet HP specifications Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn.
Seite 312 Turn over the paper in the tray. Also, try rotating the paper 180°. Make sure that the type and quality of the paper you are using meet HP specifications. For more information, see the product user guide. Make sure that the environmental specifications for the product are being met.
Seite 313 Make sure that the type and quality of the paper you are using meet HP specifications. For more information, see the product user guide. Make sure that the environmental specifications for the product are being met. The toner cartridge might need to be replaced.
Seite 314 Blurred print Make sure that the type and quality of the paper you are using meet HP specifications. For more information, see the product user guide. Make sure that the environmental specifications for the product are being met. Turn over the paper in the tray. Also, try rotating the paper 180°.
Seite 315: Clean The Product
Clean the product Over time, particles of toner and paper accumulate inside the product. This can cause print-quality problems during printing. Cleaning the product eliminates or reduces these problems. Clean the paper path and print-cartridge areas every time that you change the toner cartridge or whenever print-quality problems occur.
Seite 316: Solve Performance Problems
Large batches, narrow paper, and Print in smaller batches, on a different special paper such as gloss, type of paper, or on a different size of transparency, cardstock, and HP Tough paper. Paper can slow the print job. Pages did not print.
Seite 317: Solve Connectivity Problems
The product IP address is listed on the product configuration page. If you installed the product using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes.
Seite 318: The Computer Is Unable To Communicate With The Product
If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address. If the IP address is correct, delete the product and then add it again. The computer is unable to communicate with the product Test network communication by pinging the product.
Seite 319: Service Mode Functions
Service mode functions Service menu The Service menu is PIN-protected for added security. Only authorized service people have access to the Service menu. When you select Service from the list of menus, the product prompts you to type an eight-digit personal identification number (PIN). NOTE: The product automatically exits the Service menu after about one minute if no items are selected or changed.
Seite 320: Product Resets
First level Second level Value Description Cold Reset Paper When you perform a cold reset, the paper size that is stored in NVRAM is reset to the default factory setting. If you replace a formatter board in a country/ region that uses A4 as the standard paper size, use this menu to reset the default paper size to A4.
Seite 321: Convert The Service Id To An Actual Date
Convert the service ID to an actual date You can use the product Service ID number to determine whether the product is still under warranty. Use the following formula to convert the Service ID into the installation date as follows: Add 1990 to YY to get the actual year that the product was installed.
Seite 322: Format Disk And Partial Clean Functions
The 2 Format Disk option performs a disk initialization for the entire disk. The operating system, firmware files, and third party files (among other files) will be completely lost. HP does not recommend this action with out first contacting support.
Seite 323: Execute A 3 Partial Clean
Ready, Data, and Attention LEDs are illuminated solid until the Preboot menu opens. Touch the HP logo that displays in the center of the touchscreen until the Preboot menu opens. button to highlight the 3 Administrator item, and then press the Use the down arrow button.
Seite 324: Execute A 2 Format Disk
● Execute a 2 Format Disk Turn the product on. Touch the HP logo that displays in the center of the touchscreen until the Preboot menu opens. Press the Stop button when the Ready, Data, and Attention LEDs are illuminated solid until the Preboot menu opens.
Seite 325: Product Firmware Upgrades
Product firmware upgrades To download the most recent firmware upgrade for the product, go to www.hp.com/go/ lj700M712_firmware. Determine the installed revision of firmware Print a configuration page to determine the installed revision of firmware. On the configuration page, look in the section marked Device Information for the firmware datecode and firmware revision.
Seite 326: Usb Storage Device (Preboot Menu)
Turn the product on. Wait for both the Ready and Attention LEDs at the bottom right side of the control panel to illuminate and then dim out. The HP logo will appear on the control panel display. Press the Stop button when the Ready, Data, and Attention LEDs are illuminated solid until the Preboot menu opens.
Seite 327 Turn the product off, remove the USB flash drive, and then turn the product on. Wait for several minutes while the product initializes. If the upgrade is unsuccessful, try sending the firmware upgrade file again. ● If the upgrade fails again, contact HP support at www.hp.com/support/lj700M712. ● Product firmware upgrades ENWW...
Seite 328: Usb Storage Device (Control-Panel Menu)
USB storage device (control-panel menu) Copy the xxxxxxx.bdl file to a portable USB flash drive. Turn the product on, and then wait until it reaches the Ready state. At the product control panel, press the Home button. Open the Device Maintenance menu. Select the USB Firmware Upgrade item, and then press the button.
Seite 329 Service and support Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ● HP policy on non-HP supplies ● HP anticounterfeit Web site ● Data stored on the toner cartridge ● End User License Agreement ●...
Seite 330: Appendix A Service And Support
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.
Seite 331 THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. Hewlett-Packard limited warranty statement ENWW...
Seite 332: Hp's Premium Protection Warranty: Laserjet Toner Cartridge Limited Warranty Statement
To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price.
Seite 333: Hp Policy On Non-Hp Supplies
For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner cartridge, HP will charge its standard time and materials charges to service the product for the particular failure or damage.
Seite 334: Hp Anticounterfeit Web Site
HP toner cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your toner cartridge might not be a genuine HP toner cartridge if you notice the following: The supplies status page indicates that a non-HP supply is installed.
Seite 335: Data Stored On The Toner Cartridge
Data stored on the toner cartridge The HP toner cartridges used with this product contain a memory chip that assists in the operation of the product. In addition, this memory chip collects a limited set of information about the usage of the product, which...
Seite 336: End User License Agreement
(b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation. The term “Software” may include (i) associated media, (ii) a user guide and other printed materials, and (iii) “online”...
Seite 337 CONSENT TO USE OF DATA. HP and its affiliates may collect and use technical information you provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support services related to the Software or the HP Product. All such information will be subject to HP’s privacy policy.
Seite 339: Openssl
OpenSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/) THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Seite 340: Customer Self-Repair Warranty Service
If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
Seite 341: Customer Support
Customer support Get telephone support for your country/region Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support www.hp.com/support/lj700M712...
Seite 342 Appendix A Service and support ENWW...
Seite 343: Appendix B Product Specifications
Product specifications Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications ● ENWW...
Seite 344: Physical Specifications
998 mm (39.3 in) 805 mm (31.7 in) Power consumption, electrical specifications, and acoustic emissions www.hp.com/go/lj700M712_regulatory-environmental for current information. CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert operating voltages. This will damage the product and void the product warranty.
Seite 345: Appendix C Regulatory Information
Regulatory information FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety statements ● ENWW...
Seite 346: Fcc Regulations
NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class A limits of Part 15 of FCC rules.
Seite 347: Environmental Product Stewardship Program
Toner consumption EconoMode uses less toner, which might extend the life of the toner cartridge. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.
Seite 348: Hp Laserjet Print Supplies
Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet toner cartridges after use. Please follow the applicable instructions below.
Seite 349: Non-U.s. Returns
Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper according to EN12281:2002. Material restrictions This HP product does not contain added mercury.
Seite 350: Disposal Of Waste Equipment By Users
For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment.
Seite 351 HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets ● Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment. Environmental product stewardship program ENWW...
Seite 352: Declaration Of Conformity
Hewlett-Packard Company DoC#: BOISB-1105-00-Rel.1.0 Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet Enterprise 700 M712 series BOISB-1105-00 Regulatory Model Numbers: Product Options: Toner Cartridges: CF214A, CF214X conforms to the following Product Specifications:...
Seite 353 Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ- TRE / Standards Europe, Herrenberger Straße 140, D-71034 Böblingen, Germany (FAX: +49-7031-14-3143) www.hp.com/go/certificates USA Contact: Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, Idaho...
Seite 354: Safety Statements
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S.
Seite 355: Emc Statement (China)
överskrider gränsen för laserklass 1. HUOLTO HP LaserJet Enterprise 700 M712n, M712dn, M712xh - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta...
Seite 356 tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja. VARO ! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING ! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning.
Seite 357: Gs Statement (Germany)
GS statement (Germany) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert warden. Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B. direkte Sonneneinstrahlung) kann es zu Reflexionen auf dem Display und damit zu Einschränkungen der Lesbarkeit der dargestellten Zeichen kommen.
Seite 358 Appendix C Regulatory information ENWW...
Seite 359: Index
249 messages, types of 213 Network Settings menu 194 clear jams 268 jams, clearing 271 500-sheet tray non-HP 307 Print Options menu 188 clearing paper jams 267 recycling 322 Print Settings menu 185 replace message 249 Reports menu 178...
Seite 360 PCA demo page 101 clear 260, 293 density information 177 HP Customer Care 315 problem-solving 281 HP fraud Web site 308 developing stage 25 messages, listed numerically HP Jetdirect print server development block 25 diagnostics print 260...
Seite 361 PCA 10 Service menu PIN 293 diagnostics 202 LSTR (last rotation) period 3 photosensitive drum HP embedded Jetdirect image-formation operations configuration page 176 22, 24, 25, 26, 27 Manage Supplies menu, control link speed settings 207 laser scanner operations 20...
Seite 362 322 light print 281 left door switch 111 electronic hardware 324 lines 283 lower right door 135 HP printing supplies returns and loose toner 284 output bin full sensor 130 environmental program 322 manual print modes 278 output sensor 120...
Seite 363 271 pages printing slowly 290 paper feed problems 277 status page 101 memory chips 309 STBY (standby) period 3 non-HP 307 power 99 stop printing for test 144 recycling 322 process 98 replace message 249 reports and tools 101...
Seite 364 fraud reports 308 Material Safety Data Sheet (MSDS) 324 weight, product 318 white horizontal lines or spots, problem-solving 286 white vertical lines or spots, problem-solving 286 wrinkled paper, problem-solving Index ENWW...

Diese Anleitung auch für:

Laserjet enterprise 700 m712n Laserjet enterprise 700 m712dn Laserjet enterprise 700 m712xh

HP LaserJet Enterprise 700 M712 series Handbuch Zur Fehlerbehebung

Table of Contents

List of Figures

Theory of Operation

Solve Problems

Table 2-38 Reports Menu

Table 2-39 General Settings Menu

Table 2-40 General Print Settings Menu

Table 2-41 Default Print Options Menu

Table 2-42 Display Settings Menu

Table 2-43 Manage Supplies Menu

Table 2-44 Manage Trays Menu

Table 2-46 Jetdirect Menu

Table 2-45 Network Settings Menu

Table 2-47 Troubleshooting Menu

Table 2-48 Backup/Restore Menu

Table 2-49 Calibration/Cleaning Menu

Table 2-50 Print Modes under the Adjust Paper Types Sub Menu

Appendix A Service and Support

Appendix B Product Specifications

Appendix C Regulatory Information

Index

Quicklinks

Kapitel

Fehlerbehebung

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Inhaltszusammenfassung für HP LaserJet Enterprise 700 M712 series