Troubleshooting - 3M™ Attest™ Connect; Customer Support - 3M Attest Mini Auto-reader 490M Benutzerhandbuch

SETTINGS PAGE
Navigate to the Settings page by clicking
the Settings button on the Home page� On
the Settings page the user can:
- Disable or Enable the audible alarm
by selecting the desired radio button�
The factory setting is alarm enabled�
If the audible alarm is disabled, the
3M™ Attest™ Mini Auto-reader 490M
display will continue to flash to alert the
user to positive (+) BI results and any
caution/error codes�
- Synchronize the 3M™ Attest™ Mini
Auto-reader 490M time with that of
the PC to which it is connected by
clicking the Synchronize Time button�
To automatically synchronize the time
each time the unit is connected to a PC, check the Auto‑Sync Time box�
- Check information (e�g�, Serial Number, Heater Block Temperature) about the
3M™ Attest™ Mini Auto-reader 490M�
- Create a file that can be sent to 3M for troubleshooting by clicking the
Service Pack button� The default storage location for the �spz file is in
C: > 3M AttestConnect�
TROUBLESHOOTING ‑ 3M™ ATTEST™ CONNECT
Issue
BI image on Home page does not
match cap and/or process indicator
color of incubating BI
Home page is not displayed on PC
screen
Home page not displayed on PC
screen
Home page is not displayed on PC
screen
Home page is not displayed on PC
screen and icon doesn't appear in
PC System Tray
On History page, BI Start Times read
the year 2000
Pop-up appears when user clicks
Install Update button on 3M™ Attest™
Connect Home page�

CUSTOMER SUPPORT

In the USA, call the 3M Health Care Help Line at 1-800-228-3957�
Outside of the USA, contact your local 3M Subsidiary�
12
Cause
User has not specified BI Type and/or user has
not designated whether BI is a control BI�
PC doesn't detect connected 3M™ Attest™
Auto-reader 490M
3M™ Attest™ Connect has been minimized�
3M™ Attest™ Connect has been closed�
Application may have crashed�
3M™ Attest™ Mini Auto-reader 490M real
time clock's back-up battery is not operating
correctly�
3M™ Attest™ Connect software must be
current before 3M™ Attest™ Auto-reader
490M firmware can be upgraded�
UPGRADING 3M™ ATTEST™
CONNECT SOFTWARE
3M may occasionally provide software updates for the 3M™ Attest™ Connect
Auto-reader application� To check for updates, open your PC's System Tray, right
click on the 3M™ Attest™ Connect icon
Check for Updates button to determine whether updates are available� Follow
the prompts to download and install the software update� A 3M™ Attest™ Mini
Auto-reader 490M does not need to be connected to the PC to download or install
3M™ Attest™ Connect updated software�
Solution
Navigate to BI Details page and specify BI Type from the dropdown list; check
the control box for control BIs�
Unplug and then reconnect USB cable to PC�
Click on the icon in the PC task bar�
Open PC System Tray, right click on the 3M™ Attest™ Connect icon
on applicable 3M™ Attest™ Auto-reader 490M serial number�
On PC, go to Search Windows, type 3M, and click on
3M™ Attest™ Connect
Or
Go to Windows Start menu, 3M folder, click on 3M™ Attest™ Connect�
Contact Customer Support� The real time clock captures BI incubation start
time but does not control incubation duration� The accuracy of BI results is not
affected by failure of the real time clock's back-up battery�
Follow instructions to update 3M™ Attest™ Connect software� Then click
Install Update button on 3M™ Attest™ Connect Home page and proceed with
firmware update�
, and click on About� Click on the
, click