Proof Of Purchase; Guarantee Exclusions; Correction Of Faults - Repairs; Liability - Spartherm SENSO S Montage- Und Betriebsanleitung

8.3 PROOF OF PURCHASE

The purchase date is to be verified by the invoice or receipt and
the guarantee certificate. We are not obligated to provide guarantee
cover without this documentation being submitted as proof.

8.4 GUARANTEE EXCLUSIONS

There is no guarantee cover during the guarantee period for:
• Wear-and-tear: Fireclay / refractory concrete / vermiculite:
Are subject to expansion and contraction during every heating
process. Cracks can occur as a result. As long as the firebox
lining retains its position in the fireplace and doesn't break, it
remains fully functional.
• Surfaces: Discolouration to the varnish or galvanised surfaces,
which are the result of the thermal stress or overload.
• Seals: Decrease in the thickness due to thermal load and hard-
ening.
• Glass panels: Soiling caused by soot or burnt-on residues, as
well as decolouration or other optical changes due to the ther-
mal load.
• Incorrect transport and/or incorrect storage
• Fragile parts such as glass and ceramics
• Improper handling and/or operation
• Lack of maintenance
• Incorrect installation or connection of the stove
• Non-observance of the installation and operating instructions
• Technical modifications to our device by persons outside of the
company, also the fitting or removal of parts
8.5 CORRECTION OF FAULTS – REPAIRS
We rectify all defects free of charge during the guarantee period
that have been proved to result from material defects or manu-
facturing defects and when the defect has been notified in good
time to the specialist dealer and they have in turn submitted a
written assessment of the damage/repair case. Any further com-
pensation for damages is excluded. In the first year after delivery,
we rectify the acknowledged cases without invoicing any incidental
costs (hotel, expense allowances, flat-rate per km etc.). In terms of
customer service appointments made to deal with the replacement
of worn parts, we invoice – after the 6 month period has expired
– all incidental costs to the relevant customer. This is also true for
customer service appointments whose requirement should not be
covered by us but by others. The guarantee period is not extended
due to maintenance work or exchanging different components nor
does it begin anew. The replacement parts are subject to the fixed
guarantee period laid down by law.

8.6 LIABILITY

Damage that goes above and beyond the appliance we have de-
livered is not recognised, insofar as this has not been required or
adjudicated by law.

8.7 NOTE

Your specialist retailer is also available to assist you and provide
advice outside of our guarantee conditions.
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