MADRIX PLEXUS Handbuch Seite 141

Hardware Model/Type
The manufacturer may update the hardware design of the device for new units. Please note the
following:
Hardware model V1.6 ('Model: PLEXUS V1.6') can be updated using firmware version 1.07.4369
or higher.
Hardware model V1.7 ('Model: PLEXUS V1.7') requires at least firmware version 1.06.4260 or
higher! Please do not use a previous version.
Tips
This section includes various scenarios to help you trouble shoot when problems occur.
The device has stopped sending DMX data!
Please navigate to the PLEXUS menu 'Tools' > 'Freeze' and check if 'Running' is displayed.
The LEDs are not showing any effects!
Please check if the Intensity is set correctly. An Intensity of 0% will leave the LEDs black.
Navigate to the PLEXUS menu 'Stand-Alone' > 'Speed/Intensity'.
The Timers are configured correctly in my PLEXUS Configuration. But still they are not
working on the device!
Please go to the PLEXUS menu 'Settings' > 'Device'. Set 'Timers' to 'Enabled'.
The Ports are configured correctly in my PLEXUS Configuration. But still they are not
working on the device!
Please go to the PLEXUS menu 'Settings' > 'Device'. Set 'Ports' to 'Enabled'.
The PLEXUS shows up in the Windows Device Manager. But MADRIX is not able to find the
device!
1) Please check if USB drivers are enabled in MADRIX in the MADRIX Options. 2) Please update
the drivers of the device as described above. This might be necessary after a firmware update.
© 2017 inoage GmbH
MADRIX PLEXUS User Manual (English) 141