Troubleshooting The 3M™ Attest™ Auto-Reader 490 Web App; Repair And Replacement - 3M Attest Auto-reader 490 Benutzerhandbuch

TROUBLESHOOTING THE 3M™ ATTEST™ AUTO‑READER 490 WEB APP
Issue
Unable to access 3M™ Attest™
Auto-reader 490 Web App on
networked computer
Unable to access 3M™ Attest™
Auto‑reader 490 Web App on
networked computer
Data entered by user on Results
Detail page disappears
BI result displayed on 3M™
Attest™ Auto‑reader 490 LCD
panel does not appear on Results
Detail page
Results Detail page will not open
from the Status page

REPAIR AND REPLACEMENT

In the U.S.A., 3M™ Attest™ Auto‑reader 490s must be repaired at:
3M Health Care Service Center
Suite 200, Bldg. 502
3350 Granada Avenue North
Oakdale, MN 55128
1‑800‑292‑6298
Fax: 1‑800‑770‑8016
Outside of the U.S.A., contact your local 3M Subsidiary.
If you have questions, call our Customer Service number: 1‑800‑292‑6298.
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Problem
Web Pages have been disabled.
3M™ Attest™ Auto‑reader 490 and/or
computer not connected to network.
Auto‑negotiation issue between the 3M™
Attest™ Auto‑reader 490 and facility
network switch.
User entered data is written to temporary
web browser storage. Browser may have
cleared data.
The Results Detail page has not
refreshed yet.
The Results Detail page only opens from
the Status page for occupied 3M™
Attest™ Auto‑reader 490 wells.
Solution
Enable Web Pages using push buttons on unit (see 3M™ Attest™ Auto-reader 490
Configuration section)
Ensure 3M™ Attest™ Auto‑reader 490 Ethernet cable is connected to a live jack and that
connection to 3M™ Attest™ Auto‑reader 490 is secure.
Ensure computer is connected to network.
If failure is with connection attempted using 3M™ Attest™ Auto‑reader 490 serial number URL,
try connecting using IP address URL.
Switch port setting must be set at 10 Mbps and half‑duplex.
Contact facility IT or 3M if problem persists.
Set web browser to accept (allow or enable) cookies.
As a best practice, print or save Results Detail record as soon as BI result is final.
Use your browser to refresh the Results Detail page, or wait up to 60 seconds for the page to
automatically refresh.
Do not attempt to navigate to the Results Detail page from unoccupied wells on the Status page.