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Problem
Crackling or crack-
ing noises from
cookware
The cookware is
unstable.
Scratches on the
hob surface
Possible cause
Composition of the
cookware,
e.g. different metal
layers
Incorrect position-
ing of the cookware
Unfavourable prop-
erties / choice of
cookware
Unstable pot sup-
port
Metal abrasion or
other dirt that ap-
pears like scratch-
es
Use of unsuitable
cleaning agents or
utensils
Possible solution
Different layers of metal vibrate to
different degrees when heated and
cause noise.
This is harmless and normal.
Always follow all the instructions for
using the cookware in the relevant
chapter.
Always follow all the instructions for
choosing cookware in the relevant
chapter.
In particular, make sure that the bot-
tom of the cookware is level.
Make sure that the pot support has
been placed correctly and that its plas-
tic feet are fully present and correctly
fitted (See "Properties and configura-
tion of the appliance").
Abrasion marks or soiling do not con-
stitute damage and can be removed
with an appropriate cleaner.
Only use suitable cleaning agents and
utensils (see chapter "Cleaning and
maintenance").
Troubleshooting
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