Philips AVENT SCD971 Bedienungsanleitung Seite 49

APP
Problem
I can't connect to the
baby monitor. Each time I
end up in the connection
error screen. What is the
matter?
I have problems making
my baby monitor read
the QR code on my smart
device. What can I do?
I lose connection to the
app frequently. What is
the matter?
Why can't I get video live
streaming on the app?
Solution
Make sure your smart device uses the same Wi-Fi network you want to connect
the baby monitor to.
Check the status light of the Baby Unit, if it is flashing red, the Wi-Fi password
entered was wrong. Restart the set up process. Re-enter the Wi-Fi password and
make sure that the password is correct.
Perhaps the router SSID (the network name) or the password contains special
symbols. If it does, change the name of your router SSID or the password
accordingly.
If the status light turns solid red while trying to connect, the baby monitor
successfully connected to the router but fails to connect to the internet. Then
check if you have access to 2.4 GHz Wi-Fi by trying to access other apps like
YouTube, Facebook etc. If other apps do not respond, please make sure you
have internet access. If there is internet access, the server could be temporarily
unavailable. Please try to set up again later.
Perhaps you have been tying to connect the baby monitor to a 5 GHz network.
Please check that you have chosen a SSID of a network that supports 2.4 GHz.
Make sure that you hold the QR code at approx. 20 cm / 7.8 inch distance from
the baby monitor lens. Try moving the smart device slightly up, down, left or
right to ensure the QR code is directly in front of the baby monitor lens. You can
also try moving the smart device closer to or further away from the baby
monitor lens to allow proper focusing. Make sure that there is enough light in
the room, but avoid too bright light. When the baby monitor has read the QR
code, you hear a confirmation sound and the status light of the Baby Unit turns
white.
Perhaps part of your hand covers the QR code. Hold your device in such a way
that your hand does not cover the QR code.
If the status light on the front of the baby monitor is solid white and you keep
losing connection, there may be a problem with the Internet connection of your
router, smartphone or baby monitor. Check the Wi-Fi signal on your smartphone
or the 4G or 5G speed by trying to watch a movie, e.g. on YouTube. Or reset
your Wi-Fi router.
Check the Wi-Fi signal strength on the setting page of the app and it works best
when it shows "Excellent" or "Good".
Perhaps there are already three people monitoring your baby. The app only
allows three people to watch simultaneously. If you have administrator rights,
you can remove access for one of the guests to be able to watch yourself.
Perhaps the privacy mode is on which will temporarily disconnect the
connection with the Baby Unit. You can turn off the privacy mode in the Parent
Unit. (see the ''Privacy mode'' chapter)
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English