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Troubleshooting
Error ID
Description
4
A relay in the EV charging box is
defective.
5
A DC residual current was detected.
The vehicle can be the cause of the
fault.
6
An AC residual current was detected.
The vehicle can be the cause of the
fault.
7
The residual current measurement
module in the EV charging box is
defective.
8
The vehicle requires active ventilation
of the charging station.
110
Operating instructions – AC SMART
Recommended action
► Disconnect the vehicle from the EV charging box.
► Switch off the residual current circuit breaker.
► Switch the residual current circuit breaker back
on after 10 seconds.
► Wait until the status LED is illuminated green.
► Connect the vehicle to the EV charging box once
again.
► Start the charging process.
► If the error occurs again, contact an electrician.
► Disconnect the vehicle from the EV charging box.
► Wait until the status LED is illuminated green.
► Connect the vehicle to the EV charging box once
again.
► Start the charging process.
► If the error occurs again, try to start a charging
process with another vehicle.
► If the error occurs again, contact an electrician.
► Disconnect the vehicle from the EV charging box.
► Wait until the status LED is illuminated green.
► Connect the vehicle to the EV charging box once
again.
► Start the charging process.
► If the error occurs again, try to start a charging
process with another vehicle or with another
charging cable.
► If the error occurs again, contact an electrician.
► Disconnect the vehicle from the EV charging box.
► Switch off the residual current circuit breaker.
► Switch the residual current circuit breaker back
on after 10 seconds.
► Wait until the status LED is illuminated green.
► Connect the vehicle to the EV charging box once
again.
► Start the charging process.
► If the error occurs again, contact an electrician.
Active ventilation of the charging station cannot be
ensured by the EV charging box.
► Contact the manufacturer of your vehicle.
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