Problem
Possible Cause
The appliance makes
The water tank is empty.
an unusual sucking
The water tank is not installed
sound.
properly.
The coffee is too
The coffee is ground too coar-
weak or watery.
sely.
The coffee is too cold. The appliance was not pre-
heated.
The cups were not preheated. The warming plate (ontop of the appliance) is heated as
The milk is not hot enough
(for Cappuccino or Latté).
No crema
The coffee is not pressed firm-
ly enough.
The espresso grind is too
coarse.
The ground coffee is no longer
fresh.
The filter pores are clogged.
The appliance makes
These are the normal opera-
pulsating, pumping
ting noise of the appliance.
noises during brewing
or when frothing the
milk.
The Simple Solution to the Problem
Fill fresh cold water into the water tank.
Install the water tank correctly on the appliance. The guide
grooves on the back of the water tank must properly enga-
ge in the recesses on the back of the appliance. Press the
tank down low so that the water valve opens in the bottom
of the water tank.
Ensure you use a suitable espresso grind. Ground coffee is
marked accordingly.
Always wait before brewing the espresso for the appliance
to reach operating temperature and the heating indicator
to turn off.
soon as you turn on the appliance. Place your coffee mugs
there for some time before brewing espresso.
Use the milk frothing hug for the preparation of milk froth
and hold the hand during operation at the bottom of the
jug. If the bottom of the jug is too hot to touch, the milk is
at the right temperature.
Tamp the ground espresso more firmly in the filter; see:
›Useful Tips‹.
Ensure you use a suitable espresso grind. Ground coffee is
marked accordingly.
Keep ground coffee no longer than 1 week in an airtight
vessel.
Clean the filter. You can clear the pores of the filter with
the cleaning tool; see ›Care and Cleaning‹.
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