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13. Disposal
13.1 Product disposal
The Waste Electrical and Electronic Equipment (WEEE) directive aims to minimise the impact of electrical and electronic goods on the environment and human
health, by increasing re-use and recycling and by reducing the amount of electrical and electronic waste going to landfills. The symbol on this product and its
packaging signifies that this product must be disposed separately from ordinary household waste at the end of its life. Be aware that this is the responsibility of the
owner to dispose of electrical and electronic waste at recycling centres in order to conserve natural resources. Each country has its collection centres for electrical
and electronic waste. For information about recycling drop off areas, contact the local electrical and electronic equipment waste management authority, the local city
office or the household waste disposal service.
13.2 Packaging/packing materials disposal
Sorting and disposing of packaging materials correctly is essential for environmentally friendly waste management. The packaging is designed to protect the tool during transit
and is made of materials that can be recycled.
• Dispose of cardboard and paperboard packaging by submitting them to the recycled paper service or waste paper collection. Check with local recycling facilities for specific
guidelines on recycling cardboard and paperboard.
• Dispose of wrapping materials, inserts, straps and other plastic packaging by checking with local recycling facilities for specific guidelines on recycling or waste disposal
methods. Follow their instructions to ensure proper disposal and promote environmental sustainability.
• Consider reusing the wooden crate for storage or transportation if it is in good condition.
• Contact local recycling facilities or waste management authorities to inquire about wooden crate recycling and follow their specific instructions for proper preparation and
delivery.
• If the wooden crate is not suitable for reuse, check with local waste management authorities for proper recycling, re-purposing, composting or landfill disposal procedures.
14. Warranty
HBM Machines stands behind the quality and craftsmanship of our products. This warranty is applicable to all products purchased directly from our company or authorised
retailers.
Limited Warranty:
Our products are covered by a limited warranty against defects in materials and workmanship for 2 years. During the warranty period, if a product is found to have a
manufacturing defect, we will, at our discretion, repair or replace the defective product or provide a refund equal to the purchase price.
Exclusions:
This warranty does not cover damages resulting from misuse, abuse, negligence, improper installation, accidents, normal wear and tear, acts of nature or unauthorised
modifications or repairs. Additionally, this warranty does not cover damages or defects arising from non-compliance with our product instructions, specifications or
recommended usage guidelines.
Claim Process:
To initiate a warranty claim, the original proof of purchase, such as a receipt or order number, will be required.
To determine if a product qualifies for warranty coverage, we may request additional information or evidence of the defect, such as photos or a return of the product. Contact our
customer service team directly to discuss and initiate a warranty claim. Details on how to contact us can be found on our website or included with the product documentation.
Other terms and conditions:
• This warranty is non-transferable and only applies to the original purchaser.
• We reserve the right to amend or modify this warranty at any time without prior notice. The warranty in effect at the time of purchase will apply.
• This warranty grants specific legal rights and you may also have other rights that vary based on local laws or regulations.
Please refer to our website or contact our customer service team for additional information or inquiries regarding our warranty coverage.
15. Customer service
Do you have a question, comment or complaint? Our customer service team is available on working days from 9:00 AM to 5:30 PM. Whether you need assistance with operation,
maintenance, troubleshooting, replacement parts or safety procedures, we are dedicated to providing the support you need.
To reach our customer service team, please send an email to info@hbm-machines.com
When contacting our customer service team, please provide the product's model number, serial number and a detailed description of the issue or fault you are experiencing,
including specific details such as error codes, abnormal sounds or other relevant circumstances will help us diagnose and resolve the issue more effectively.
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