Problem
Possible Reasons
A severe problem occur-
red.
The appliance does not
The appliance is not live or
work
switched off.
and/or
The automatic shut-off has
no steam, hot water, or
been triggered.
coffee is given off.
Overheating of the pump,
the grinder, or the heating
block. The thermal cut-out
has been triggered.
The pump is working
with an unusual noi-
se: Not enough water
in the water tank or the
water tank is not installed
correctly.
Extracting espresso:
The selection dial is not
in the vertical standby
position.
Extracting espresso:
The filter basket or the
spouts of the portafilter
are clogged.
Hot water/steam
function: The steam
wand is clogged.
A severe problem occur-
red.
EN
120
The Easy Solution
If an unpleasant smell persists after thoroughly purging
and cleaning the machine, switch off and unplug the
appliance. Get in contact with your vendor for examinati-
on and repair.
Switch on the appliance by pressing the power button.
Check, whether any buttons flash or illuminate. If not,
ensure that the power supply outlet is live by connecting
a lamp.
After max. 30 minutes of being idle, the appliance switches
off automatically. Press the power button to switch on the
appliance.
Unplug and leave the appliance cool down for 30-60
minutes. Thereafter, you may use the appliance again. If
not, get in contact with an authorized service centre for
examination and repair.
Immediately switch off the activated function!
Before operation, fill the water tank with a sufficient
amount of water (filling level between MIN and MAX).
Ensure that the water tank is installed correctly at the
rear of the appliance. Without violence push the water
tank down (see: 'Operation / Filling the Water Tank').
For extracting espresso, the selection dial must be turned
to the standby position. Otherwise, the appliance cannot
build up sufficient pressure at the group head.
Clean the filter basket and portafilter thoroughly (see:
'Care and Cleaning').
When the problem persists, get in contact with your ven-
dor for replacement.
Clean the steam wand (see: 'Care and Cleaning / Clea-
ning the Steam Wand').
Immediately switch off the appliance and unplug. Get in
contact with an authorized service centre for examination
and repair.
Problem
Possible Reasons
Water or steam escape
The appliance heats up
from the group head or
the water system.
steam wand without any
function activated.
You are using an unsuited
type of water.
The steam function has
been activated recently.
The water system is still
on steam temperature.
The selection dial is not
closed completely.
Excessive deposits of lime
in the water system.
Water accumulates under
The water tank is over-
or beneath the appliance.
filled.
Water has been spilled,
when filling the water
tank.
Overflow of the drip tray.
The Easy Solution
During heating, water and steam may escape in small
amounts. Especially, when selecting the steam function
by pressing the steam button immediately after making
an espresso, remaining water in the group head may
drip. This is normal.
Only use fresh tap water or non-carbonated, low-mineral table
water (see: 'Tips for Best Results / The Water Quality').
Wait until the temperature of the water system drops to
extraction temperature.
Turn the selection dial to the central, vertical standby
position.
Descale the appliance in time to avoid damage (see:
'Care and Cleaning / Descaling the Appliance').
Perhaps, you need to shorten the intervals for descaling
due to high water hardness in your area.
Do not overfill the water tank. Observe the MAX fil-
ling line (2500ml; see: 'Operation / Filling the Water
Tank').
Ensure that the exterior of the water tank is dry, before
re-placing the water tank.
You should avoid filling the water tank, when it is still
mounted, because the water may be spilled quite easily.
Pull the water tank out for filling (see: 'Operation / Fil-
ling the Water Tank').
During operation, avoid overfilling the drip tray. Empty
the drip tray in time.
Remove the drip tray carefully and avoid tilting the drip
tray when pulling it out of the appliance.
Ensure that the red filling indicator of the drip tray can
easily move up and down.
121
EN