Trouble-Shooting And Service - clage DSX Touch Gebrauchs- Und Montageanleitung

DSX Touch

5. Trouble-shooting and service

EN
Repairs must only be carried out by
authorised professionals.
If a fault in your appliance cannot be
rectified with the aid of this table, please
contact the service organisation of
your importer or the Central Customer
Service Department. Please have the
details of the typeplate at hand.
CLAGE GmbH
After­Sales Service
Pirolweg 1 – 5
21337 Lüneburg
Germany
Phone: +49 4131 8901­40
Fax: +49 4131 8901­41
Email: service@clage.de
This instantaneous water heater was manufactured conscientiously and checked sev­
eral times before delivery. Should malfunctions nevertheless occur, it is usually only
due to a bagatelle. First attempt to switch the house fuses off and on again in order to
reset the electronics. Next, try to remedy the problem with reference to the following
table. In doing so, you will avoid unnecessary expense of customer service assistance.
DSX Touch
Problem Cause
Master fuse tripped
Water stays cold, touch
display does not light
Safety pressure cut­out
up
tripped
Display shows The appliance has
error symbol detected an error.
Outlet fitting dirty or
calcified
Flow rate of hot Fine filter dirty or calci­
water too weak fied
Water flow is limited
Water flow rate too high
Selected temperature
is not reached
Cold water has been
added via the tap
Touch display does not
respond correctly or Display glass is wet
only sporadically
Master fuse tripped
Out of Wi­Fi range
App can't find the DSX
Wi­Fi deactivated
Touch
(air plane mode)
Tablet / smartphone is
connected to another
Wi­Fi as the DSX Touch
FX 3 Remote control
Problem Cause
Symbol "battery"
Flat batteries
lights
Transmission range
Display: " " and
bt
exceeded
appliance does not
response to the Disturbance through
remote control other radio emitters
Display: " -- " and radio
Registration in process
symbol flashes
44
Solution
Renew or activate fuse
Contact customer service
Switch fuses off and on. If
symbol "wrench" is still indi­
cated, contact customer
service
Clean shower head, jet regula­
tor or sieves
Let clean fine filter by cus­
tomer service
Deactivate Eco mode and flow
limit
(Re)activate motor­driven
valve in the menu "Flow Limit"
Tap hot water only; set tem­
perature, check outlet tem­
perature
Dry display by wiping it with a
soft cloth
Renew or activate fuse
Replace the tablet / smart­
phone near the access point
(router or DSX Touch)
Activate Wi­Fi at tab­
let / smart phone settings
Change to the same Wi­Fi as
the DSX Touch
Solution
Insert two new type AAA
batteries in the remote control
Place the remote control clos­
er to the appliance, press key
Repeat login with different
radio channel
Hold the remote control in
front of the water heater