Error Messages While Establishing A Connection With The Cockpit App - Ottobock Genium 3B1-3 Gebrauchsanweisung

Status
LED
The LED
ring is lit
up yellow
The LED
ring is lit
up green
The LED
ring is
flashing
red

16.2.3 Error messages while establishing a connection with the cockpit app

Error message
Component was con­
nected to another
device. Establish con­
nection?
Mode change failed
Charging status
indicator (5 LEDs)
LED 2 and 4 are lit up Charger excess tem­
LED 1, 3 and 5 are lit
up
LED 3 is lit up
Cause
The component was
connected to another
device
An attempt was made to
switch to a different
MyMode while the com­
ponent was in motion
(e. g. while walking)
Error
perature
Excessively high or
low temperature of the
prosthesis
The prosthesis is not
being charged
Distance between bat­
tery charger and
receiver of the char­
ging unit too great.
The battery charger is
functional but not con­
nected to the receiver,
or the distance
between the battery
charger and receiver
of the charging unit is
too great.
The prosthesis is not
being charged
Defective battery
charger.
Correction
To disconnect the original connection, tap
the "OK" button.
If the original connection is not to be dis­
connected, tap the "Cancel" button.
For safety reasons, switching MyModes is
only permitted when components are at
rest, e. g. while standing or sitting.
Resolution
Check whether the
specified ambient con­
ditions for charging the
battery are met (see
Page 87).
Connection may be
improved by reducing
the distance between
the charger and receiv­
er of the charging unit.
Connect the battery
charger or reduce the
distance between the
charger and the receiv­
er of the charging unit
on the prosthesis.
Reset the error by dis­
connecting and con­
necting the power sup­
ply.
If the error persists, the
battery charger and
power supply must be
inspected by an
authorised Ottobock
Service Center.
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