Error Messages While Establishing A Connection With The Cockpit App - Ottobock Genium X3 3B5-3 Gebrauchsanweisung

Status
LED
The LED
ring is lit
up green
The LED
ring is
flashing
red

16.2.3 Error messages while establishing a connection with the cockpit app

Error message
Component was con­
nected to another
device. Establish con­
nection?
Mode change failed
96
Charging status
indicator (5 LEDs)
Cause
The component was
connected to another
device
An attempt was made to
switch to a different
MyMode while the com­
ponent was in motion
(e. g. while walking)
A current connection to
the component was
interrupted
Error
The battery charger is
functional but not con­
nected to the receiver,
or the distance
between the battery
charger and receiver
of the charging unit is
too great.
The prosthesis is not
being charged
Defective battery
charger.
Correction
To disconnect the original connection, tap
the "OK" button.
If the original connection is not to be dis­
connected, tap the "Cancel" button.
For safety reasons, switching MyModes is
only permitted when components are at
rest, e. g. while standing or sitting.
Check the following points:
• Distance from the component to the
device
• Charge level of the component's bat­
tery
• Bluetooth of the component switched
on? (Switching Bluetooth of the com­
ponent on/off)
• Hold the component with the sole of the
foot facing up to make the component
"visible" for 2 minutes.
• If multiple components were stored,
was the correct component selected?
Resolution
Connect the battery
charger or reduce the
distance between the
charger and the receiv­
er of the charging unit
on the prosthesis.
Reset the error by dis­
connecting and con­
necting the power sup­
ply.
If the error persists, the
battery charger and
power supply must be
inspected by an
authorised Ottobock
Service Center.