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a.
a valid and clear warranty card filled in properly with a
sale stamp and signature of the seller,
b.
a valid proof of purchase with the date of sale,
c.
the reported product or defective part.
In the case of a remote purchase, the warranty card is
valid solely with a proof of purchase (receipt/invoice).
3.
The claim is resolved within 14 days of the report by the
Customer.
4.
Manufacturing defects identified in the warranty period shall
be repaired free of charge within 21 days following the delivery
of the product to the point of sale or technical service.
5.
If it is necessary to import parts for the repair, the warranty
repair period may be extended by the time necessary to import
the part, not longer than by 40 days.
6.
Warranty exclusions:
a.
mechanical damage and related defects,
b.
damage and defects resulting from misuse and
inappropriate storage, assembly, and maintenance,
c.
damage and wear of such consumable elements as
cables, belts, rubber elements, pedals, foam grips,
wheels, bearings,
and upholstery,
d.
activities related to the assembly or maintenance that
are user's obligation in accordance with the manual.
7.
The warranty shall not apply when:
a.
it is past its validity period,
b.
the customer had repaired or modified the product
using non-genuine parts,
23
c.
the defect resulted from incorrect installation or a
failure to follow the rules of correct operation in
accordance with the manual,
d.
the product is used for purposes other than household
use,
e.
damage occurred during transport.
8.
No duplicates of the warranty card are issued.
9.
The customer is entitled to the following compensation free of
charge:
a.
product repair,
b.
product replacement,
c.
reduced price,
d.
termination of a contract and full cost compensation.
10.
To report a claim:
a.
Present the product or its reported part.
b.
Present the proof of purchase with the name and
address of the seller, date and place of purchase, type
of product, or a valid warranty card with a stamp of the
point of sale.
c.
If the product is delivered dirty, the technical service
may refuse to accept it or clean it at customer's cost
following their written approval.
11.
If the claim is accepted, the device is repaired or replaced with
a new one, or the customer is reimbursed. Transport cost from
the service to
the customer is covered by a manufacturer's service.
12.
If the claim is rejected, the customer is provided with a
detailed justification for the decision and the equipment is
sent to them at their cost within 14 days following the
provision of the decision.
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