Trouble-Shooting And Service - clage DSX Touch Kurzanleitung

4. Trouble-shooting and service

Repairs must only be carried out by authorised professionals.
If a fault in your appliance cannot be rectified with the aid of this table, please contact the service
organisation of your importer or the Central Customer Service Department. Please have the
details of the typeplate at hand.
CLAGE GmbH
After-Sales Service
Pirolweg 1 – 5
21337 Lüneburg
Germany
Phone: +49 4131 8901-40
Fax: +49 4131 8901-41
Email: service@clage.de
DSX Touch
Problem Cause
Master fuse tripped
Water stays cold, touch display does
not light up
Safety pressure cut-out tripped
Display shows
The appliance has detected an error.
error symbol
Outlet fitting dirty or calcified
Flow rate of hot
Fine filter dirty or calcified
water too weak
Water flow is limited
Water flow rate too high
Selected temperature is not reached
Cold water has been
added via the tap
Touch display does not respond cor-
Display glass is wet
rectly or only sporadically
Master fuse tripped
Out of Wi-Fi range
App can't find the DSX Touch
Wi-Fi deactivated
(air plane mode)
Tablet / smartphone is connected to
another Wi-Fi as the DSX Touch
FX 3 Remote control
Problem Cause
Symbol "battery" lights Flat batteries
Display: " bt " and appliance does
Transmission range exceeded
not response to the remote control
Display: " -- " and radio symbol
Registration in process
flashes
13
This instantaneous water heater was manufactured conscientiously and checked several times
before delivery. Should malfunctions nevertheless occur, it is usually only due to a bagatelle. First
attempt to switch the house fuses off and on again in order to reset the electronics. Next, try to
remedy the problem with reference to the following table. In doing so, you will avoid unnecessary
expense of customer service assistance.
Solution
Renew or activate fuse
Contact customer service
Switch fuses off and on. If symbol "screwdriver" is still indi-
cated, contact customer service
Clean shower head, jet regulator or sieves
Let clean fine filter by customer service
Deactivate Eco mode and flow limit
(Re)activate motor-driven valve in the menu "Flow Limit"
Tap hot water only; set temperature, check outlet tempera-
ture
Dry display by wiping it with a soft cloth
Renew or activate fuse
Replace the tablet / smartphone near the access point (router
or DSX Touch)
Activate Wi-Fi at tablet / smart phone settings
Change to the same Wi-Fi as the DSX Touch
Solution
Insert two new type AAA
batteries in the remote control
Place the remote control closer to the appliance, press key
Hold the remote control in front of the water heater
CLAGE
EN