Trouble-Shooting And Service - clage CEX 7-U Gebrauchsanleitung

4. Trouble-shooting and service

Repairs must only be carried out by
authorised professionals.
If a fault in your appliance cannot be
rectified with the aid of this table,
please contact the service organisa-
tion of your importer or the Central
Customer Service Department. Please
have the details of the typeplate at
hand.
CLAGE GmbH
After-Sales Service
Pirolweg 1 – 5
21337 Lüneburg
Germany
Phone: +49 4131 8901-40
Fax: +49 4131 8901-41
Email: service@clage.de
This instantaneous water heater was manufactured conscientiously and checked sever-
al times before delivery. Should malfunctions nevertheless occur, it is usually only due
to a bagatelle. First attempt to switch the house fuses off and on again in order to reset
the electronics. Next, try to remedy the problem with reference to the following table.
In doing so, you will avoid unnecessary expense of customer service assistance.
Problem
Water stays cold, digital display
does not light up
Water stays cold, digital display
does light up
Display flashes error message
"Er"
Flow rate of hot water too weak
Selected temperature is not
reached , "MAX" lights
Selected temp. is not reached ,
"MAX" does not light
Symbol "sun" lights up
Appliance heats, the display
does not light
If the connection cable is damaged, it must be replaced with an original spare cable
from the manufacturer by an authorised technician in order to avoid any hazards.
If you cannot rectify the fault with the aid of the troubleshooting table, please contact
the custo mer service.
15
Cause Solution
Master fuse tripped Renew or activate fuse
Safety pressure cut-out
Contact customer service
tripped
Safety thermal cut-out
Contact customer service
tripped
Switch fuse off and on. If "Er"
Control system has
still flashes contact customer
switched off
service
Outlet fitting dirty or Clean shower head, jet regula-
calcified tor or sieves
Fine filter dirty or calci- Let clean fine filter by a special-
fied ist
Reduce water flow rate at the
Water flow rate too high
tap
Cold water has been Tap hot water only; set tempera-
added via the tap ture for use
Inlet temperature
exceeding nominal tem- Reduce inlet temperature
perature
Display plug not prop- Let fix correct position by cus-
erly connected tomer service
CLAGE
EN