Trouble-Shooting And Service; Product Data Sheet In Accordance With Eu Regulation - 812/2013 814/2013 - clage DCX Next Gebrauchs- Und Montageanleitung

4. Trouble-shooting and service

Repairs must only be carried out by
authorised professionals.
If a fault in your appliance cannot be
rectified with the aid of this table, please
contact the service organisation of
your importer or the Central Customer
Service Department. Please have the
details of the typeplate at hand.
CLAGE GmbH
After-Sales Service
Pirolweg 1 – 5
21337 Lüneburg
Germany
Phone: +49 4131 8901-40
Fax: +49 4131 8901-41
Email: service@clage.de

5. Product data sheet in accordance with EU regulation - 812/2013 814/2013

a
b.1
CLAGE DCX Next
CLAGE DCX13 Next 5E-135P-3B
Explanations
a Brand name or trademark
b.1 Model
b.2 Type
c Specified load profile
d Energy-efficiency class
e Energy-efficiency
f Annual power consumption
g Additional load profile, the appropriate energy-efficiency and the annual power consumption, if applicable
h
Temperature setting for the temperature controller
i Sound power level, internal
Additional notes
All specific precautions for assembly, installation, maintenance and use are described in the operating and installa-
tion instructions.
All data in this product data sheet are determined by applying the specifications of the relevant European direc-
tives. Differences to other product information listed elsewhere may result in different test conditions.
The power consumption was determined in compliance with standardized measurement method based on EU
guidelines. The real energy consumption is pending on individual requirements.
This instantaneous water heater was manufactured conscientiously and checked sev-
eral times before delivery. Should malfunctions nevertheless occur, it is usually only
due to a bagatelle. First attempt to switch the house fuses off and on again in order to
reset the electronics. Next, try to remedy the problem with reference to the following
table. In doing so, you will avoid unnecessary expense of customer service assistance.
DCX Next / DCX 13 Next
Problem
Water stays cold, tempera-
ture LED does not light up
Water stays cold, tempera-
ture LED does light up
Water stays cold, all LEDs
flash
Water heats up, all LEDs flash
with exception of the tem-
perature indication
Flow rate of hot water too
weak
Temperature indication LED
flashes
Selected temperature is not
reached
Sensor key does not respond
correctly or only sporadically
b c
b.2
5E-270P-3B S
S
Cause
Master fuse tripped
Safety pressure cut-out
tripped
Safety thermal cut-out
tripped
Internal error
Appliance detected an error Contact customer service
Outlet fitting dirty or calci-
fied
Fine filter dirty or calcified
Power limit reached
Cold water has been added
via the tap
Display is wet
d e
AEC
η
WH
% kWh
A 39
A 39 472
21
Solution
Renew or activate fuse
Contact customer service
Contact customer service
Contact customer service
Clean shower head, jet regulator
or sieves
Let clean fine filter by customer
service
Decrease the warm water flow at
the tap
Tap hot water only; set tempera-
ture, check outlet temperature
Dry display by wiping it with a soft
cloth
f h
°C
dB(A)
471 55
55
CLAGE
EN
i
L
WA
15
15