Trouble-Shooting And Service - clage DFX Next Kurzanleitung

4. Trouble-shooting and service

Repairs must only be carried out by authorised professionals.
If a fault in your appliance cannot be rectified with the aid of this table, please contact the service
organisation of your importer or the Central Customer Service Department. Please have the
details of the typeplate at hand.
CLAGE GmbH
After-Sales Service
Pirolweg 4
21337 Lüneburg
Germany
Phone: +49 4131 8901-400
Email: service@clage.de
This instantaneous water heater was manufactured conscientiously and checked several times
before delivery. Should malfunctions nevertheless occur, it is usually only due to a bagatelle. First
attempt to switch the house fuses off and on again in order to reset the electronics. Next, try to
remedy the problem with reference to the following table. In doing so, you will avoid unnecessary
expense of customer service assistance.
DFX Next
Problem Cause
Master fuse tripped
Water stays cold, remote control
cannot establish a connection
Safety pressure cut-out tripped
Outlet fitting dirty or calcified
Flow rate of hot
Fine filter dirty or calcified
water too weak
Water flow is limited
Water flow rate too high
Selected temperature is not
reached
Cold water has been
added via the tap
Master fuse tripped
Out of Wi-Fi / Bluetooth range
App can't find the DFX Next
Wi-Fi deactivated
(air plane mode)
Tablet / smartphone is connected to
another Wi-Fi as the DFX Next
FX Next Remote control
Problem Cause
Symbol "battery" lights Flat batteries
Appliance does not response to
Transmission range exceeded
the remote control
Remote control does not respond
Display glass is wet
correctly or only sporadically
The error symbol appears in the
display of the app/remote The appliance has detected an error.
control.
11
CLAGE
Solution
Renew or activate fuse
Contact customer service
Clean shower head, jet regulator or sieves
Let clean fine filter by customer service
Deactivate Eco mode and flow limit
(Re)activate motor-driven valve in the menu
"Flow Limit"
Tap hot water only; set temperature, check
outlet temperature
Renew or activate fuse
Replace the tablet / smartphone near the
access point (router or DFX Next)
Activate Wi-Fi at tablet / smart phone settings
Change to the same Wi-Fi as the DFX Next
Solution
Insert two new type AA
batteries in the remote control
Place the remote control closer to the appli-
ance, press key
Dry display by wiping it with a soft cloth
Switch fuses off and on. If symbol "wrench" is
still indicated, contact customer service
EN