Trouble-Shooting And Service - clage CFX-U Gebrauchs- Und Montageanleitung

5. Trouble-shooting and service

Repairs must only be carried out by authorised
professionals.
If a fault in your appliance cannot be rectified
with the aid of this table, please contact the ser-
vice organisation of your importer or the Central
Customer Service Department. Please have the
details of the typeplate at hand.
CLAGE GmbH
After-Sales Service
Pirolweg 1 – 5
21337 Lüneburg
Germany
Phone: +49 4131 8901-40
Email: service@clage.de
This instantaneous water heater was manufactured conscientiously and checked several times before
delivery. Should malfunctions nevertheless occur, it is usually only due to a bagatelle. First attempt to
switch the house fuses off and on again in order to reset the electronics. Next, try to remedy the prob-
lem with reference to the following table. In doing so, you will avoid unnecessary expense of customer
service assistance.
Problem
Water stays cold, digital display
does not respond
Water stays cold, digital display
does respond
Display shows error message
Flow rate of hot water too weak
Selected temperature is not
reached , "MAX" or decimal point
appears
Selected temp. is not reached ,
"MAX" or decimal point does not
appear
CEX: Decimal point flashes
CFX: Snowflake appears
CEX: Appliance heats, the display
does not light
If the connection cable is damaged, it must be replaced with an original spare cable from the manufac-
turer by an authorised technician in order to avoid any hazards.
If you cannot rectify the fault with the aid of the troubleshooting table, please contact custo mer service.
14
Cause Solution
Master fuse tripped Renew or activate fuse
Safety pressure cut-out
Contact customer service
tripped
Safety thermal cut-out
Contact customer service
tripped
Switch fuse off and on. If "Er"
Control system has
still flashes contact customer
switched off
service
Outlet fitting dirty or Clean shower head, jet regulator
calcified or sieves
Fine filter dirty or calcified Let clean fine filter by a specialist
Water flow rate too high Reduce water flow rate at the tap
Cold water has been added Tap hot water only; set tempera-
via the tap ture for use
Inlet temperature exceed-
Reduce inlet temperature
ing nominal temperature
Display plug not properly Let fix correct position of display
connected plug by customer service
CLAGE
EN