Trouble-Shooting And Service - clage DEX Next Gebrauchs- Und Montageanleitung

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4. Trouble-shooting and service

EN
Repairs must only be carried out by
authorised professionals.
If a fault in your appliance cannot be
rectified with the aid of this table, please
contact the service organisation of
your importer or the Central Customer
Service Department. Please have the
details of the typeplate at hand.
CLAGE GmbH
After-Sales Service
Pirolweg 1 – 5
21337 Lüneburg
Germany
Phone: +49 4131 8901-40
Email: service@clage.de
This instantaneous water heater was manufactured conscientiously and checked sev-
eral times before delivery. Should malfunctions nevertheless occur, it is usually only
due to a bagatelle. First attempt to switch the house fuses off and on again in order to
reset the electronics. Next, try to remedy the problem with reference to the following
table. In doing so, you will avoid unnecessary expense of customer service assistance.
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Problem Cause
Water stays cold, Master fuse tripped
touch display shows
power break
Safety pressure cut-out
screen
tripped
Water stays cold, dis-
The appliance has
play shows
detected an error
error symbol
Outlet fitting dirty or
calcified
Flow rate of hot
water too weak
Fine filter dirty or calci-
fied
Power limit reached
Selected temperature
is not reached
Cold water has been
added via the tap
Sensor keys does not
respond correctly or Display glass is wet
only sporadically
28
Solution
Renew or activate fuse
Contact customer service
Switch fuses off and on. If sym-
bol "wrench" is still indicated,
contact customer service
Clean shower head, jet regula-
tor or sieves
Let clean fine filter by customer
service
Decrease the warm water flow
at the tap
Tap hot water only; set temper-
ature, check outlet temperature
Dry display by wiping it with a
soft cloth