Symptom
A64
A66
A68
A86
Error Codes
E6
E7
E8
E9
E11
E12
E14
E15
E18
E19
Tab. 13. Troubleshooting guide.
8.3. WARRANTY CONDITIONS.
8.3.1. Terms of the warranty.
On our website you will find the warranty conditions for the
product you have purchased where you can also register it. It is
recommended to do so as soon as possible to include it in the da-
tabase of our Technical Service and Support (T.S.S.). Among other
advantages, it will streamline any regulatory procedures for the
T.S.S.
intervention of
8.3.2. Exclusions.
Our company
will not be bound by the warranty if it notices that
the defect in the product does not exist or was caused by improper
use, negligence, improper installation and/or verification, attempts
at unauthorized repair or modification, or any other cause beyond
the intended use, or by accident, fire, lightning or other hazards.
Nor shall it cover any compensation for damages.
USER MANUAL
Possible cause
Overload:
Loads excessive for device.
EPO activated:
Open EPO terminals
Overtemperature:
Ambient temperature too high.
Low inverter output voltage:
Low inverter output voltage protection will be
activated.
Inverter soft-start fault:
Device starting fault.
High inverter output voltage: Inverter output voltage
too high.
Low inverter output voltage: Inverter output voltage
too low
Output short circuit
High battery voltage.
Low battery voltage.
Overload at the output.
Unbalanced loads.
Fan fault.
Overtemperature.
in the event of a fault.
Solution
Disconnect non-essential loads from device.
Connect EPO terminals
Disconnect non-essential loads from device.
Check that fan is working correctly and that UPS's air inlets and outlets have not been
blocked.
Check AC input connection.
Disconnect loads.
Contact distributor, seller or, failing that, our T.S.S.
Turn off UPS.
Disconnect non-essential loads from device.
Turn off UPS.
Disconnect non-essential loads from device.
Turn off UPS.
Loads may have a problem, disconnect and check them.
Turn off UPS.
Check battery voltage.
Turn off UPS.
Check battery voltage.
Check battery cable terminals on B1 devices.
Disconnect non-essential loads. If overload problem solved, devices will go into
normal mode.
Turn off UPS.
Check device's loads.
Contact distributor, seller or, failing that, our T.S.S.
Turn off UPS.
Turn on again and check that fan is working correctly and that UPS's air inlets and
outlets have not been blocked.
8.4. TECHNICAL SERVICES NETWORK.
Information about our national and international Technical Service
(T.S.S.)
and Support
centres can be found on our website.
SPS ADVANCE R2 & T UNINTERRUPTIBLE POWER SUPPLY (UPS)
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