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Malfunction found
TWIST does not respond to
commands
Twist does not restart
moving, stops or does not
execute commands
Never use the TWIST device if the traction unit, the accessories and/or the Linking System
are behaving abnormally. Immediately contact a Klaxon Dealer.
17.3 SERVICE LIFE OF THE PRODUCT
After careful analysis of the market, the technologies used, the state of the art, the intended use and the
maintenance specifications KLAXON has estimated that the product has a service life of approximately 5 years.
KLAXON would like to emphasize, in a very clear way, that this period is still an estimation and that it can be
extended beyond this date if the user follows the correct maintenance procedures, uses the product properly
and with the appropriate care.
If the TWIST device reaches the end of this period please contact your health insurance, local health service,
KLAXON dealer or the shop where the product was purchased.
18. BATTERY INFORMATION
18.1 TRANSPORTATION, STORING AND GENERAL INFORMATION
The batteries supplied with the TWIST device are compliant with the EMC2004/108/EC regulation
issued by the European Union regarding the CE Classification. It is therefore permitted to transport these
batteries on a train, ship or airplane. Despite of this classification they are considered, according to the
UN Recommendations on the Transport of Dangerous Goods, as dangerous material and classified as
Class 9, respectively as: code UN3480 (Lithium Ion Batteries) if transported as single units and UN3481
(Lithium Ion Batteries Contained in Equipment) if transported while connected to the TWIST device.
This classification determines some restrictions regarding the transportation of the product by ship
(IMDG Code) and by plane (IATA DGR) referring to: quantity of batteries transported, type of transport (if
transported as single unit or connected to the device) and the Watt-hour value (Wh) of each single battery.
In this regard, if you are planning to take your device with you, please contact directly the shipping company
or the airline chosen for your travel.
Here below a list with the details of the available battery models supplied by KLAXON:
− TWIST battery: 36V x 4Ah (144 Wh)
We recommend paying attention to the charge level indicator! Always recharge when the level is low. We
always advise you to recharge the battery after extended use. Lithium-ion batteries have no memory effect,
so they can be charged without having to wait until they are completely discharged.
Store the battery charger away from heat sources, in a dry place and protected from direct sunlight.
KLAXON Mobility GmbH - EN
Possible cause
The control is switched
off or its battery is out of
charge
Generic problems
Command connection
problems
KLAXON TWIST device - End User's Manual (EN) - rev. 1.5 of 2023.02.08
Corrective action
If in motion: stop the device and the
wheelchair. Move to a safe position away from
danger. Switch on or recharge the control.
If not in motion: move to a safe position
away from danger. Switch on or recharge the
control.
Do not use the device. Contact an authorised
KLAXON Dealer.
Make sure to be in a position away from
danger and carry out the following steps:
1) Press the stop button (if in Controller mode).
If the problem still persists:
2) Switch the comand in use off and on again.
If the problem still persists:
3) Switch the comand in use and the Twist off
and on again.
If this does not solve the problem: Do not use
the device. Contact an authorised KLAXON
Dealer.
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