alfen Eve Single Pro-line Bedienungsanleitung Seite 28

APPENDIX A: ERROR CODES AND PROBLEM-SOLVING
Code Alarm message text
Vehicle error
303 One moment please your
charging session will
resume shortly.
304 Charging not started
yet to continue please
reconnect cable.
External factors error
401 Inside temperature high.
Charging will resume
shortly.
402 Inside temperature low.
Charging will resume
shortly.
403 Charging not started
yet to continue please
reconnect cable.
404 Not able to lock cable.
Please reconnect cable.
405 Cable not supported.
Please try connecting
your cable again.
406 No communication with
vehicle
Please check your
charging cable
28
Icon Possible causes
Safety measure, charging is
started too often within 1
minute.
Cable connected for more
than 2 minutes without
starting a charging session.
Temperature inside the
charge point above 70
degrees Celsius.
Temperature inside the
charge point below -40
degrees Celsius.
Generic error.
Unable to lock the charging
cable.
Check charging cable (PP
value out of range according
to IEC norm values)
Check charging cable (CP
value out of range according
to IEC norm values)
Possible solutions
• Check car and charging cable.
• Otherwise contact the service depart-
ment of your charge point supplier.
• Reconnect cable.
• Otherwise contact the service depart-
ment of your charge point supplier.
Unexpected
• Ambient temperature.
• No EV charging
Expected:
• Ambient temperature.
• Installed in direct
sunlight.
• EV charging.
Unexpected
• Ambient temperature.
Expected:
• Ambient temperature.
Contact the service department of your
charge point supplier.
• Check socket and charging cable plug.
• Otherwise contact the service depart-
ment of your charge point supplier.
One specific cable
Issues with other
charge points
All cables. No issues
with other charge
points.
One specific cable
Issues with other
charge points.
All cables. No issues
with other charge
points.
Eve Single Pro-line DE manual | Version 1.0 | February 2020
Contact
the service
department
of your
charge point
supplier.
Contact your
installation
engineer.
Contact
the service
department
of your
charge point
supplier.
Cable broken.
Contact
the service
department
of your charge
point supplier.
Cable broken.
Contact
the service
department
of your charge
point supplier.