Appendix A: Error Codes And Problem-Solving - alfen Eve Single Pro-line Bedienungsanleitung

APPENDIX A: ERROR CODES AND PROBLEM-SOLVING

This appendix provides a description of, and advice related to, the error codes that can be generated by the Eve Single Pro-
line DE charging station. If you are not able to find a working solution, please contact the seller of the charging station, or
contact Alfen Support using the contact information displayed on the back of this manual.
Code Alarm message text
001 Not able to charge.
Please call for support.
Charge point error
101 One moment please. Your
charging session will
resume shortly.
102 Not able to charge.
Please call for support.
104 Not able to charge.
Please call for support.
105 Check installation or call
for support.
106 Not able to charge.
Please call for support.
Installation error
201 Error in installation.
Please check installation
or call for support.
202 Input voltage too low, not
able to charge. Please call
your installer.
206 Temporary set to
unavailable. Contact CPO
or try again later.
211 Not able to lock cable.
Please call for support.
212 Error in installation.
Please check installation
or call for support.
Vehicle error
301 One moment please your
charging session will
resume shortly.
302 One moment please your
charging session will
resume shortly.
Eve Single Pro-line DE manual | Version 1.0 | February 2020
Icon Possible causes
Generic Error.
DC fault current (>6mA)
detected by charging station.
Internal error.
Error internal voltage.
Internal error.
Power interrupted by internal
30mA AC residual current
protection device.
Protective earth not
connected or unstable.
Supply voltage below 210
VAC.
Charging station is set to
inoperative by the Charge
Point Operator.
Unable to move lock motor
during start-up.
Missing phase in installation.
Generic error.
Vehicle draws more current
than allowed / did not
respond in time to reduce
charging speed.
Possible solutions
Contact the service department of your
charge point supplier.
One specific vehicle: Contact your car
dealership.
Multiple vehicles: Contact
the service
department of
your charge point
supplier.
Contact the service department of your
charge point supplier.
Contact the service department of your
charge point supplier.
Contact the service department of your
charge point supplier.
Contact your installation engineer.
Contact your installation engineer.
Contact your installation engineer.
Contact your charge point operator.
Contact your installation engineer.
Contact your installation engineer.
• Check car and charging cable.
• Otherwise contact the service depart-
ment of your charge point supplier.
One specific vehicle: Contact your car
dealership.
Multiple vehicles: Contact
the service
department of
your charge point
supplier.
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