"TROUBLESHOOTING" OVERVIEW TABLE
Problem
The white LEDs
of the control
element/display
flash.
The control
element/display
cannot be switched
on.
The battery cannot
be inserted or does
not engage in the
battery holder.
Sudden failure of
the pedal assist
function
when
riding the bike.
* This applies only if your e-bike is equipped with a removable battery (See Chapter 23 "Function and model variu -
ants of the battery").
16
Possible cause / solution
Software update
After a new firmware update, the control element is
→
updated automatically. In this case, please wait and do
not switch off the control element until the LEDs stop
flashing
The battery is flat or has switched off due to a longer rest
period (standstill).
Try turning on the battery using the on/off button.
→
Charge the battery if necessary.
→
The interface between the battery and the drive unit may
be dirty.
Clean the interface between the battery and the drive
→
unit.*
The interface between the battery and the drive unit may
be dirty. / It is possible that the engagement of the battery
is obstructed by a cable, hydraulic line or Bowden cable.
Clean the interface between the battery and the drive
→
unit.
Make sure that no cable prevents the battery from
→
engaging.
BMS protective function
Shut down the drive system by pressing and holding
→
the control switch down for 8 seconds. When the drive
system is ready to be switched on again, the status
indicator LED flashes green: Now you can restart your
drive system as usual.
English | Original instructiOns