clage ISX Gebrauchs- Und Montageanleitung Seite 56

ISX
7. Trouble-shooting and service
EN
Repairs must only be carried out by
authorised professionals.
If a fault in your appliance cannot be
rectified with the aid of this table, please
contact the service organisation of
your importer or the Central Customer
Service Department. Please have the
details of the typeplate at hand.
CLAGE GmbH
After-Sales Service
Pirolweg 4
21337 Lüneburg
Germany
Phone: +49 4131 8901-400
Email: service@clage.de
This instantaneous water heater was manufactured conscientiously and checked sev-
eral times before delivery. Should malfunctions nevertheless occur, it is usually only
due to a bagatelle. First attempt to switch the house fuses off and on again in order to
reset the electronics. Next, try to remedy the problem with reference to the following
table. In doing so, you will avoid unnecessary expense of customer service assistance.
ISX
Problem Cause
Master fuse tripped
Water stays cold,
touch display does not
Safety pressure cut-out
light up
tripped
Water stays cold, dis-
The appliance has
play shows
detected an error
error symbol
Outlet fitting dirty or
calcified
Flow rate of hot
water too weak
Fine filter dirty or calci-
fied
Power limit reached
Selected temperature
is not reached
Cold water has been
added via the tap
Sensor keys does not
respond correctly or Display is wet
only sporadically
Each time you press a
Key lock active
key, a symbol appears
The display alternately
Operation lock active
shows P1 and 00
Master fuse tripped
Out of Wi-Fi / Bluetooth
range
App can't find the ISX
Wi-Fi deactivated
(air plane mode)
Tablet / smartphone is
connected to another
Wi-Fi as the ISX
FX Next Remote control
Problem Cause
Symbol "battery"
Flat batteries
lights
Appliance does not
Transmission range
response to the
exceeded
remote control
Remote control does
not respond correctly Display glass is wet
or only sporadically
The error symbol
appears in the display
The appliance has
of the app/remote
detected an error.
control.
56
Solution
Renew or activate fuse
Contact customer service
Switch fuses off and on. If sym-
bol "wrench" is still indicated,
contact customer service
Clean shower head, jet regula-
tor or sieves
Let clean fine filter by customer
service
Decrease the warm water flow
at the tap
Tap hot water only; set temper-
ature, check outlet temperature
Dry display by wiping it with a
soft cloth
Press and and hold for
approx. 5 seconds
Enter the correct PIN
Renew or activate fuse
Replace the tablet / smartphone
near the access point (router
or ISX)
Activate Wi-Fi at tablet / smart-
phone settings
Change to the same Wi-Fi as
the ISX
Solution
Insert two new type AA
batteries in the remote control
Place the remote control clos-
er to the appliance, press key
Dry display by wiping it with a
soft cloth
Switch fuses off and on. If sym-
bol "wrench" is still indicated,
contact customer service