10.3 Warranty Process - Torqeedo Cruise 10.0R TorqLink Originalbetriebsanleitung

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10.3 Warranty process

It is a prerequisite that the warranty process described below is followed for the
fulfilment of warranty claims.
For the problem-free handling of warranty cases, we request that the following
instructions are complied with:
In the event of a claim, please contact Torqeedo Service. The service
representative will give you an RMA number if necessary.
Please have your service check folder, proof of purchase, and a completed
warranty form ready so that Torqeedo Service can process your claim. The
printed template for the warranty form is attached to these instructions. The
information in the warranty form must include contact details, details of product
under claim, serial number, and a brief description of the problem.
Should it be necessary to transport products to Torqeedo Service, please note
that inappropriate transport is not covered by guarantee or warranty.
For queries regarding the warranty process, we can be contacted by means of the
details given on the back page.
page 106 / 113
General conditions of warranty