General Conditions Of Warranty; 10.1 Warranty And Liability; 10.2 Scope Of Warranty - Torqeedo Cruise 10.0R TorqLink Originalbetriebsanleitung

General conditions of warranty

10 General conditions of warranty

10.1 Warranty and liability

The statutory warranty runs for 24 months and includes all components of the
Cruise system.
The warranty period starts from the day of delivery of the Cruise system to the end
customer.

10.2 Scope of warranty

Torqeedo GmbH, Friedrichshafener Strasse 4a D-82205 Gilching, guarantees
the end customer of a Cruise system that the product is free from material and
manufacturing defects during the period of coverage defined below. Torqeedo
will indemnify the end customer for the costs of correction of a material or
manufacturing defect. This indemnification obligation does not apply to any
incidental costs caused by a warranty case or to any other financial detriment (e.g.
costs for towing, telecommunication, accommodation, subsistence, loss of use, lost
time, etc.).
The warranty terminates two years from the day of handover of the product to
the end customer. Products used – even temporarily – for professional or official
purposes are excluded from the two year warranty. For these uses, the statutory
warranty applies. The warranty claim expires six months after the discovery of the
defect.
Torqeedo decides whether defective parts are repaired or replaced. Distributors
and dealers who carry out repair work on Torqeedo motors have no power to make
legally binding statements on behalf of Torqeedo.
Wearing parts and routine maintenance are excluded from the warranty.
Torqeedo has the right to refuse warranty claims if
the warranty was not submitted correctly (especially failure to make contact
before dispatching goods under complaint, absence of a fully completed
warranty form and of proof of purchase; see warranty process).
the product has been used in a manner contrary to instructions.
the safety, operating, and care information in the instructions were not followed.
prescribed maintenance intervals were not complied with and documented.
the purchased item was in any way converted, modified, or equipped with parts
or accessory items which are not expressly authorised by Torqeedo or which do
not form part of recommended equipment.
previous maintenance or repair was undertaken by companies not authorised by
Torqeedo, or parts other than original replacement parts were used. This applies
unless the end customer can prove that the circumstances resulting in the refusal
of the warranty claim have not encouraged the progress of the defect.
In addition to the claims arising from this warranty, the end customer has statutory
warranty rights arising from his purchase contract with the relevant dealer; these are
not restricted by this warranty.
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