Guarantee Process - Torqeedo DEEP BLUE i Originalbetriebsanleitung

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12.4 Guarantee process

It is a prerequisite that the guarantee process described below is followed for the
fulfilment of guarantee claims.
For the problem-free handling of guarantee claims, we request that the follow-
ing instructions are complied with:
■
In the event of a claim, please contact Torqeedo Service. This team will provide
you with a return ID number.
■
Please have your service check folder, proof of purchase, and a completed guar-
antee form ready so that Torqeedo Service can process your claim. The printed
template for the guarantee form is attached to these instructions. The informa-
tion in the guarantee form must include contact details, details of product under
claim, serial number, and a brief description of the problem.
■
Should it be necessary to transport products to Torqeedo Service, please note
that damage caused by transport or by inadequate packaging is not covered by
guarantee or warranty.
For queries regarding the guarantee process, we can be contacted by means of the
details given on the back page.
page 86 / 92
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