8.2 Warranty process
Adhering to the following warranty process is a prerequisite to the satisfaction of any
warranty claims.
Before dispatching any apparently faulty goods, it is imperative to coordinate the delivery
with Torqeedo Services. You can contact us by phone, email or mail. You can find the
contact details on the back of this manual. Please understand that we are unable to deal
with products of which we have not been notified and will therefore refuse to accept
delivery.
When shipping products to us for repair or under warranty, please pay attention to the
following requirements:
• Please note the RMA Number well visible on the outside of the transport packaging.
• Please provide a completed warranty certificate with your shipment. The warranty cer-
tificate form is located on page 49 of this manual, it will be also available as a download
from our website. The completed certificate must provide contact details, product de-
tails, serial number, and a brief description of the problem.
• Please provide a proof of purchase. The proof of purchase must indicate also the date
of purchase (e.g. transaction receipt).
When returning the motor to the Service Center, we recommend keeping the original
Torqeedo packaging. If this is no longer available packaging that excludes transport
damage must be used as this is not included in the warranty.
We are available to answer any questions regarding the warranty process - simply use
the details on the back cover.
9. Accessories
Item no.
Product
1204-00
Cable set extension Cruise
1217-00
Twin-Cruise
Control Set
1905-00
Sacrificial anode for Cruise
1915-00
Spare propeller
Cruise R models
92
Description
Extension for Cruise cable set, 2 m / 6 ft long
For twin applications with Cruise 2.0 R and 4.0 R models, con-
sists of aluminium twin throttle lever with dual info display
and 56 cm/ 22 inch tie bar for connecting the two motors
Sacrificial anode for all Cruise models
12" x 10" variable-pitch-variable-camber (VPCP) propeller,
developed especially for the torque characteristic and per-
formance range of Torqeedo motors; made of high-impact
resistant, glass-fiber reinforced PBT (Polybutylene terephtha-
late), complete with nuts, disc springs, and cylinder pin
Item no.
Product
1916-00
Spare propeller
v19/p4000
1923-00
Spare propeller
v30/p4000
1924-00
TorqTrac
2103-00
Power 26-104
Charger 350 W for
2206-00
Power 26-104
2207-00
Solar charge controller
for Power 26-104
2208-00
Charger 1200 W for
Power 26-104
2304-00
On/off switch for
Power 26-104
9258-00
Fin for Cruise R/T
1921-00
Remote throttle cable
extension, 1.5 m / 4.9 ft
1922-00
Remote throttle cable
extension, 5 m/ 15 ft
1919-00
Long throttle arm
Description
For Cruise models with production year 2009 onwards
(serial numbers >5000), fast, efficient, weedless
For Cruise models with production year 2009 onwards
(serial numbers >5000), for planing applications with
lighter boats.
Smartphone app with improved onboard computer
functions. Suitable for Travel 503/1003, Ultralight,
Cruise R and Cruise T models. Including data cable with
bluetooth module to connect outboard and smart-
phone.
High-performance lithium battery, 2,685 Wh, nominal
voltage, 25.9 V, charge 104 Ah, weight 25 kg/ 55.1 lbs,
including battery management system with integrated
protection against overload, short circuit, deep discharge,
wrong polarity connection, overtemperature, and submer-
sion, waterproof to IP67
Charge capacity 350 W, charges Power 26-104 from
0-100% in 11 hours, waterproof to IP65
Solar charge controller tailored specifically to the cha-
racteristics of Power 26-104. Allows for safe and conve-
nient charging of Power 26-104 from standard photo-
voltaic modules (PV modules not included in scope of
delivery). Integrated MPPT ensures maximum possible
power yield from the attached PV modules. Very high
efficiency. Output power max 232 watts (8 A, 29.05 V)
Charge current 40 A, charges Torqeedo Power 26-104
from 0-100% in max. 3 hours, waterproof to IP65
Switch to activate and deactivate Power 26-104, IP67,
with LED indicator displaying on/off status, required if
Power 26-104 is used without Cruise outboards.
Aluminium fin coated with polyurethane (PU) foam for
the Cruise models with part no. 1230-00 to 1237-00,
improved protection in case of grounding
Extension cable connection for Travel 503/1003, Ultra-
light and CruiseT as well as Cruise R models. Allows for
longer distance between the throttle/tiller and motor
Extension cable connection for Travel 503/1003, Ultra-
light and Cruise T as well as Cruise R models. Allows
for longer distance between tiller or throttle and motor/
battery
Longer tiller handle, 60 cm/35.4 inches long, for
Travel and Cruise T models
93