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Troubleshooting table
Malfunctions can occur in all electrical appliances. This does not necessarily mean there is a
defect in the appliance. For this reason, please check the tables to see if you can correct the
malfunction.
WARNING
Risk of electric shock in case of improper repair!
Never try to repair a defective or suspected defective appliance yourself. You can put
your own and future users' lives in danger. Only authorised specialists are allowed to
carry out this repair work.
Problem
Possible cause
No electricity to socket.
Appliance will not
start.
Mains plug is loose.
Foreign bodies on the cook-
ing chamber door sealing
Cooking chamber
surfaces.
door cannot be
The cooking chamber door
closed properly.
is warped or the door lock is
defective.
Cooking chamber
lighting does not
Lamp defective.
work.
The glass rotary plate is not
The glass rotary
correctly positioned on the
plate does not turn
drive motor.
or does not turn
The cooking chamber floor
properly.
is dirty.
Glass rotary plate does not
rotate properly.
Scratching, grind-
ing sounds in the
The food dish is either too
cooking chamber.
large or is positioned incor-
rectly.
The dish is being cooked
Exploding, pop-
and/or defrosted with too
ping sounds in the
much power, and will burst
cooking chamber.
open.
Other noises or
flashes of light in
Sparks – metal objects in the
the cooking cham-
cooking chamber!
ber.
The dish is cooked
The dish was not sufficiently
unevenly.
rotated or stirred.
Troubleshooting table
Solutions, tips
Check by connecting another appliance.
Check the tightness of the mains plug.
Clean the cooking chamber door sealing
surfaces thoroughly.
Have the cooking chamber door repaired.
Do not use the appliance!
Contact our service department (see 'Ser-
vice' on page EN-43).
Position the glass rotary plate correctly.
Clean the cooking chamber floor thoroughly.
Position the glass rotary plate correctly.
The container may not protrude over the
edge of the glass rotary plate.
Cancel the setting and reselect a lower
power level.
Switch off the appliance immediately and
then remove any metallic objects.
Stir or rotate the food dish, and allow it to
heat up a little more.
Page EN-41
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