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Troubleshooting table
Malfunctions can occur in all electrical appliances. This does not necessarily mean there is a
defect in the appliance. For this reason, please check the tables to see if you can correct the
malfunction.
WARNING
Risk of electric shock in case of improper repair!
■ Never attempt to repair the appliance yourself. You can put your own and future
users' lives in danger. Only authorised specialists are allowed to carry out this re-
pair work.
Problem
Possible cause
No electricity to socket.
Appliance will not
start, display is off.
Mains plug is loose.
Foreign bodies on the door
Door does not
seal faces.
close properly.
Door is warped or door latch
is defective.
Cooking chamber
lighting does not
Lamp defective.
work.
The turntable is not correctly
The turntable does
positioned on the drive
not turn or does
motor.
not turn properly.
The cooking chamber floor
is dirty.
Turntable does not rotate
Scratching,
properly.
grinding sounds
The food dish is either
in the cooking
too large or is positioned
chamber.
incorrectly.
Exploding,
The dish is being cooked
popping sounds
and/or defrosted with too
in the cooking
much power, and will burst
chamber.
open.
Other noises or
flashes of light
Sparks – metal objects in
in the cooking
the cooking chamber.
chamber.
The dish is cooked
The dish was not sufficiently
unevenly.
rotated or stirred.
Troubleshooting table
Solutions, tips
Check by connecting another appliance.
Check the tightness of the mains plug.
Clean the door seal faces thoroughly.
Have the door repaired.
Do not use the appliance!
Contact our service team (see "Service" on
page EN-39).
Position the turntable correctly.
Clean the cooking chamber floor
thoroughly.
Position the turntable correctly.
The container may not protrude over the
edge of the turntable.
Cancel the setting and reselect a lower
power level.
Switch off the appliance immediately and
then remove any metallic objects.
Stir or rotate the food dish, and allow it to
heat up a little more.
Page EN-35
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