Service Contract Programs; Return Authorization; Damaged Merchandise; International Warranty Clause - Stryker 1089 Wartungshandbuch

SERVICE CONTRACT PROGRAMS

Stryker offers the following service contract programs:
Service Agreement Options
Annually scheduled preventative maintenance
All parts**, labor, and travel
Unlimited emergency service calls
Priority one contact: two hour phone response
Most repairs will be completed within 3 business days
JCAHO documentation
On-site record of PM & emergency service
Factory-trained Stryker service technician
Stryker authorized parts used
Service during regular business hours (8-5)
* Replacement parts and labor for products under PM contract will be discounted .
** Does not include any disposable items, I . V . poles (except for Stryker HD permanent poles), mattresses, batteries, or damage resulting from abuse .
Pricing is determined by age, location, model and condition of product .

RETURN AUTHORIZATION

Merchandise cannot be returned without approval from the Stryker Customer Service Department . An authorization
number will be provided which must be printed on the returned merchandise . Stryker reserves the right to charge
shipping and restocking fees on returned items . Special, modified, or discontinued, items not subject to return.

DAMAGED MERCHANDISE

ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifteen (15) days of
receipt of merchandise . Do not accept damaged shipments unless such damage is noted on the delivery receipt at
the time of receipt. Upon prompt notification, Stryker will file a freight claim with the appropriate carrier for damages
incurred . Claim will be limited in amount to the actual replacement cost . In the event that this information is not received
by Stryker within the fifteen (15) day period following the delivery of the merchandise, or the damage was not noted on
the delivery receipt at the time of receipt, the customer will be responsible for payment of the original invoice in full .
Claims for any short shipment must be made within thirty (30) days of invoice .

INTERNATIONAL WARRANTY CLAUSE

This warranty reflects U .S . domestic policy . Warranty outside the U .S . may vary by country . Please contact your local
Stryker Medical representative for additional information .
www.stryker.com
Warranty
Stryker Medical also offers personalized service contracts .
For more information on our service contracts,
please call your local representative.
1089-009-006 REV G
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