Contacting Technical Support; Technical Support Services - Promise Technology VTrak series Kurzanleitung

VTrak J830s, J630s Quick Start Guide

Contacting Technical Support

Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
• Product model and serial number
• BIOS, firmware and driver version numbers
• A description of the problem or situation
• System configuration information, including: motherboard and CPU type,
disk drive models, SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.

Technical Support Services

Promise Online™ Website
E-mail Support
Phone Support:
United States
The Netherlands
Germany
Italy
Taiwan
Beijing, China
Shanghai, China
http://www.promise.com/support/
support_eng.asp
(technical documents, drivers, utilities, etc.)
e-Support On-Line
+1 408 228 1400 option 4
+31 0 40 235 2600
+49 0 2 31 56 76 48 10
+39 0 6 367 126 26
+886 3 578 2395 ext. 8845
+86 10 8857 8085 or 8095
+86 21 6249 4192, 4193, or 4199
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