ACD GRUPPE M2Smart HMI10 Wired Projektierungshandbuch Seite 70

28 Troubleshooting/Diagnostics
This section allows users/project engineers to pinpoint and rectify malfunctions or the results of operator
errors by themselves.
®
If the M2Smart HMI10 Wired could not be brought to an operational state after performing the following
diagnostic measures, please contact ACD Support (see section 18.7). To be able to respond quickly and
selectively to the malfunction, the following details will be helpful for customer service:

Serial number of the M2Smart

Error description

Purchase date
Error description
Device cannot be
switched on /
ON LED does not light up
Device can be switched
on with battery, but not
without. Charging LED
does not light up when
battery is inserted and
external power supply is
connected
Table 35: Troubleshooting
29 Software
The software for the M2Smart
Manual" and the "Programming Manual." This documentation is available via the following link in the
customer portal: https://www.acd-gruppe.de/en/downloads/
If you need additional support, please contact our support hotline:
///ACD Elektronik GmbH
Engelberg 2
88480 Achstetten, Germany
Tel.: +49 7392 708-488
Email: support.technik@acd-elektronik.de
Web: https://www.acd-gruppe.de/en/
The support hotline is available Monday to Thursday from 8:00 am to 5:00 pm and on Fridays from 8:00 am
to 3:00 pm.
M2SmartSE HMI10 Wired_Bedienungs-Projektierungshandbuch_
Operating and Project Engineering Manual_V1.01_de_en
®
HMI10 Wired
Possible cause
No supply switched on
3 amp fuse in the device for
external supply has
triggered.
The fuse cannot be replaced by
the customer and must be
replaced by ACD. The fuse
serves as polarity protection
and trips in the event of a fault if
connected incorrectly.
®
HMI10 Wired is described in various documents, such as the "Administration
Remedial actions
- Check the connection of the machine
cable and power supply unit for
polarity reversal and supply voltage
- Has the battery been placed in the
correct battery compartment? Active
battery compartment is on the left
- Check the seating of the battery
- Check the battery contact for damage
and dirt
been
- The device should be sent in for
repair
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