Troubleshooting - Xerox DocuMate 3125 Benutzerhandbuch

Maintenance
10. Close the scanner when you're finished.

Troubleshooting

Problem: The scanner won't scan. What's wrong?
Check for one of these possible causes:
• Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure
the cables are plugged in securely.
• Is the scanner's status light on? Turn on the scanner's power. If the status light doesn't
come on, plug the power supply into another electrical outlet. If you are using a UPS
battery back-up or power strip, try plugging the scanner directly to a wall outlet.
Did you restart the computer and scanner? If the scanner gets a paper jam, or looses
•
connection because of an error, try restarting your computer and power cycling the
scanner.
Did you plug the scanner into a USB hub? If you're using a USB hub to connect the
•
scanner try plugging the scanner's USB cable directly to the back of the computer. It is not
recommended that you use the scanner with a USB hub, if you are using a hub, the hub
must have its own power supply.
Is the USB cable 6' or less? If you are using a USB cable that is longer than 6' you may lose
•
connection to the scanner. The recommended USB cable length is 6' or less, the USB cable
provided with your scanner is within this range.
Did you select another image source in the scanning software? If you use multiple
•
imaging devices with your computer, such as a camera, all-in-one printer, or another
scanner, you may have selected another source for images. Make sure Xerox DocuMate
3125 is selected as the scanner.
Problem: Why does my scanner not function after performing a system restore on Windows XP
or Windows Vista?
The system restore process may have corrupted some of the driver components. It is
recommended that you reinstall your scanner driver. Please refer to
One Touch Software on page 164 for installation instructions.
User's Guide
® ®
Xerox DocuMate 3125
Uninstalling the Scanner and
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