Panasonic PAW-TA20C1E5C Technisches Handbuch Seite 33

10. To the extent permissible by law, any claims over and above provisions made in the guarantee, such as in particular those relating to
compensation for damages and consequential losses, are excluded. Pro-rata labour hours for repairs, as well as the costs of restoring
the system to its original condition must be paid by the customer at the full rate. The guarantee offered shall only cover the repair or
replacement of this device in accordance with this guarantee statement. The provisions of the PM's sales and delivery conditions shall
continue to apply in full provided that they are not modified through these guarantee conditions.
11. Services not provided within the framework of these guarantee conditions shall be invoiced to the customer.
12. A precondition for the fulfilment of these guarantee provisions by the PM is that, on the one hand the device has been fully paid for and,
on the other hand, that the claimant has fully complied with all of his obligations towards the reseller.
13. A guarantee shall be provided for the enamelled internal boiler for water heaters, with no diminution of the guarantee provisions in
accordance with Points 1 to 12 for the period offered following delivery. If the guarantee conditions are not met then the legal warranty
conditions of the country to which the goods have been delivered shall apply.
14. For the attainment of claims in accordance with Austrian product liability legislation it should be noted that:
Any possible claims from the product liability stated above which deal with damage caused by a failure of a product (e.g. a person receives
bodily injury, health is damaged or some other bodily part is damaged by the product), are only justified when all the prescribed measures
and requirements which are needed for error-free and standard compliant operation of the device have been fulfilled. This includes, for
example, the mandatory and documented replacement of the anode, connection to the correct operating voltage, damages arising from
improper operation are to be avoided, etc. These provisions are to be derived from the fact that, had all instructions been complied with
(standards, operating and installation instructions, general guidelines, etc.) the fault in the device or product that caused the secondary
damages would not have arisen. Furthermore, it is indispensable that the necessary documentation, such as for example the designation
and manufacturer number of the storage tank, the seller's invoice and the concessionaire who performed the sale as well as a description
of the fault are submitted for the inspection of the allegedly faulty storage tank in the technical laboratory (mandatory as a trained
professional will inspect the storage tank and analyse the cause of the fault). To avoid any confusion regarding the storage tank during
transportation, it must be provided with a clearly legible label (preferably with the address and signature of the end user). A corresponding
photographic record is required showing the extent of the damage, the installation details (cold water input, hot water output, heater
flow and/or back-flow, safety fittings, and, if applicable, expansion vessel) as well as the faulty area of the storage tank. In addition, the PM
expressly reserves the right to demand the provision of any documentation, the device or device components by the customer deemed
necessary to clarify the situation. A prerequisite for the performance of services under the heading, Product Liability, is that it is incumbent
upon the damaged party to prove that the damage was caused by a product of the PM. Claims made in line with the Austrian Product
Liability Act are only valid for the sums above the first EUR 500 (excess). Until such time as the entire situation and circumstances have
been clarified as well as until such time as the cause that resulted in the damages has been clearly identified, the PM decidedly rejects
any potential culpability. Any failure to comply with the operating and installation instructions as well as the applicable standards shall be
regarded as negligence and shall result in an exclusion of liability in relation to compensation for damages.
The illustrations and data are non-binding and may be changed without comment in relation to technical improvements.
Subject to technical changes and printing errors.
Id.Nr. 248611-3
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