Guarantee, Warranty And Product Liability - Panasonic PAW-TA20C1E5C Technisches Handbuch

PAW-TA20C1E5C

GUARANTEE, WARRANTY AND PRODUCT LIABILITY

The warranty will be fulfilled in accordance with the current legal provisions of the Republic of Austria as well as with those of the EU.
1. A condition for the operation of guarantee services by the product manufacturer (hereinafter referred to as the PM) is the presentation
of the paid invoice for the purchase of the device for which the guarantee service is being invoked, whereby the identity of the device in
terms of type and serial number must be taken from the invoice and must be produced by the claimant. This is subject exclusively to the
PM's general terms and conditions of business and sales and delivery conditions.
2. To the extent required by law and/or the operation and installation instructions, the assembly, installation, connection and commissioning
of the device in question must have been carried out by a licensed electrician and/or installer with due regard to the necessary instructions
for this. The storage tank (without external covering or plastic external covering) must be protected from direct sunlight in order to prevent
discolouring of the polyurethane foam and any possible warping of plastic components.
3. The area in which the device is operated must be frost-free. Installation of the device must be carried out in a place where one might
reasonably expect it to be, i.e. the device must be easily accessible in case of servicing, repairs or in case it needs to be replaced. The costs
for any necessary changes to the structural conditions (e.g. doors and corridors too narrow) are not covered by the guarantee and warranty
offered and shall, therefore, be refused by the PM. When setting up, installing and operating the water heater in unusual places (lofts, living
quarters with water sensitive flooring, store rooms etc.) potential water leakage must be taken into consideration and therefore a device for
capturing and draining off any leaked water must be provided in order to prevent secondary damage in the sense of the product liability
provisions.
4. The warranty shall not apply in the following cases:
Improper transport, normal wear and tear, wilful or negligent damage, violence of any kind, mechanical damage, damage due to frost
or if the operating pressure on the rating plate is exceeded even just once, use of a non-standard connection fittings or non-functioning
tank connection fittings, as well as unsuitable and non-functional operating fittings, glass or plastic part breakage, eventual colour
differences, damage through improper use, particularly by failing to observe the operating and assembly instructions (operating and
installation instructions), damage caused by external influences, connection to the wrong voltage, corrosion damage resulting from
aggressive waters not suitable as drinking water in accordance with national regulations (e.g. Drinking Water Ordinance), divergences
of the actual drinking water temperature at the storage tank instruments from the stated water temperature of up to 10°K (hysteresis of
the regulator and potential cooling through plumbing), continued used despite the occurrence of a defect, unauthorised modifications
to the device, installation of additional components that have not been tested together with the device, improperly executed repairs,
too low conductivity of the water (at least 150 μS/cm), operational wear of the magnesium anode (wear part), natural scaling, lack of
water, fire, flood, flooding and inundation, lightning strike, voltage overloading, power outages or other acts of force majeure, use of
non-original third party components, e.g. heating elements, protective anode, thermostat, thermometer, finned tube heat exchanger,
etc., uninsulated components introduced opposite the tank, the infiltration of foreign bodies or electro-chemical influences (e.g. mixed
installations), failure to pay due care and attention to the planning documentation, failure to renew the in-built protective anode on time
and to document it, faulty installation and connection of the external current anode (e.g. no permanent power supply), improper cleaning
and operation, or the lack of it, as well as such deviations from the standard that only minimally affect the value or the functionality of
the device. Furthermore, the original installation at the place of assembly may not be changed, converted or dismantled before being
inspected by the manufacturer or an appointed expert. Any change to the original assembly situation on-site will lead to the immediate
exclusion of any claims arising from the warranty, guarantee or product liability. In addition, as a matter of basic principle, all regulations
set out in ÖNORM B 2531, ÖNORM H5151, DIN 1988 (EN 806), DIN 1717, VDI 2035 or the corresponding national regulations and legislation
must be complied with.
5. In case of a justifiable claim, this must be reported to the nearest PM customer services centre. They shall reserve the right to decide
whether a faulty component should be replaced or repaired and/or whether a faulty device will be exchanged for a fault-free device of the
same value. In addition, the PM expressly reserves the right to demand that the customer return the device to which the claim applies. The
time for a repair or replacement is determined by the PM within 5 working days!
6. Repairs under the guarantee may only be carried out by people licensed to do so by the PM. Exchanged parts shall become the property of
PM. Should any repairs to the water heater be required following necessary service works these shall be invoiced to the customer as repair
and pro-rata materials costs.
7. In case of third-party interference without our express instruction, any and all claims shall be null and void, even if this is done by a licensed
installation technician. The acceptance of costs arising from repairs carried out by third-parties shall be subject to the PM having been
requested to fix the fault and having either failed to meet their exchange or repair obligations or not having done so within a reasonable
period.
8. The guarantee period shall neither be renewed nor extended as a result of the services in response to claims under the guarantee or
warranty, or service and maintenance work.
9. Transport damage shall only be inspected and perhaps recognised if these are reported to the PM in writing within one working day of
delivery.
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